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Recent customer comments

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Very good

based on 88 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.0
  • Location 7.2
  • Room Comfort/Standard 7.5
  • Service 7.7
  • Value for Money 7.2
  • Food/Dining 4.8
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Mary O.
United States
December 15, 2014
Love this hotel
The staff is superb very friendly. The hotel is clean rooms are a bit small but the bed iand linens are clean and crisp. The location is ideal safe parking across the street $37/ day for SUreasonable
Excellent I would go back absolutely great location

Katie A.
United States
December 08, 2014
Wonderful stay at the Gem!
The staff at the Gem went out of their way to make our stay memorable! Bed was comfortable and the bathroom so clean.
We absolutely loved The Gem! It was my daughters 13th bday and the front desk staff had cupcakes waiting in our room when we got back on Friday evening. She was so thrilled and what a nice touch! Jasmine and Ashley were great about directions and always willing to offer advice. Hotel a little off the beaten path, but it's a nice walk to most things and a good value for the price. Will definitely return to The Gem!

Can W.
United States
December 07, 2014
Good hotel to stay
Hotel staffs are extremely helpful!

Wing Y.
Hong Kong
October 21, 2014
Place people comfortable

Amy B.
United States
September 24, 2014
GEM Hotel Midtown West
The three best things about this hotel were the very friendly and helpful staff, closeness to the Javits Center and cleanliness of the room.
I enjoyed my stay at The GEM Hotel Midtown West. I was there for a conference at the Javits Center, which was located much closer than I had realized. The hotel itself was small. My room was a decent size for NYC and appeared to me to be clean. The cleaning staff did a nice job on the room, and the front desk staff were very helpful and friendly--kudos to you! The only thing was that the air conditioning was loud and I heard it from someone else's room kick on occasionally, but aside from that the room itself was very quite by NYC standards. I would definitely stay there again--good value for the money!

Alexandra P.
September 23, 2014
'just ok'
wi-fi in my room didn;t worked no breakfast my stay at the gem hotel midtown west was 'just ok'

Chee A.
September 17, 2014
Gem Hotel not exactly a Gem
near to attractions at 12th Ave, not too far from Penn station?
Location was slightly off, at a relatively quiet place near the exit of some expressway. Cheaper than other hotels, otherwise not a gd idea as it is rather inconvenient from times square and metro... expect to walk.

Sandra G.
United States
September 10, 2014
Cozy & clean.
Clean, comfortable bed and friendly staff.
No complaints, thought it was great, perfect for my stay, needed for sleeping only, was out all of my stay in NY. Very clean with a modern layout, and great price. Would not recommend if you are looking for a large room, but most people use it for just sleeping so to me the size didn't matter. No dining facilities, vending machines in the basement for your snacking convenience.

rick L.
United States
August 31, 2014
Location. Price and staff
Good stay. The only problem was the internet which was agonizingly slow a lot of the time.

July 31, 2014
Great location
great location, nice room, professional staff
Great location (Penn Station and Madison Square Garden are just 15 minutes away), nice, clean and comfortable room, professional staff, free wi-fi. You can borrow an Ipod from the reception desk to have a guided walk around.