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Recent customer comments

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Very good



based on 619 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.2
  • Location 7.2
  • Room Comfort/Standard 7.7
  • Service 7.9
  • Value for Money 8.0
  • Food/Dining 6.4

Han W. from Malaysia
Business travelers
Stayed one night in October 2012
Comfortable and pleasant
Clean, comfortable and good security
Enjoyable with nice room and friendly and helpful staff.
Reviewed July 19, 2013

Sheron L. from Malaysia
Groups
Stayed 5 nights in July 2013
Comfortable Hotel but can be better
Very comfortable bed and good location
My friends and I stayed for 5 nights. Initially, we encountered a negative incident prior to checking in. We had arranged for the Hotel to pick us from the Hotel. However, it seemed that the Hotel conveniently "forgotten" to make the arrangement. Overall, I would rate the Hotel to be comfortable with good location. However, the staff especially those manning the cafe are not friendly or approachable. The breakfast is pretty standard and they served almost the same thing every morning. However, I would like to commend about their front desk staff by the name of Nida. I find that she is extremely professional and polite. She serves every guest with a smile and she makes effort to remember all the guests' names.
Reviewed July 15, 2013

Beng C. from Malaysia
Solo travelers
Stayed one night in June 2013
Comfortable and quiet surroundings.
Location, value for money and easy access.
All the while been good. However of recent the rooms lacks maintenance, housekeeping and smoky ambience. Need to improve.
Reviewed July 10, 2013

Toh S. from Malaysia
Business travelers
Stayed 2 nights in February 2013
Average but unfortunately with bad experience
Good location, big room, shopping activity available
Average stay but unfortunately broke the bed-side lamp which was then asked to pay the full replacement of new unit instead of the cost of replacing the broken part. Knowing the items in hotel rooms are normally charged at higher than market price, the incident made the stay an unpleasant one.
Reviewed June 30, 2013

Zaidi Y. from Malaysia
Business travelers
Stayed 2 nights in June 2013
CONVENIENT N RELAXING
VERY RELAXING AND CONVINIENT TO TOWN
Reviewed June 30, 2013

Mubarak S. from Malaysia
Solo travelers
Stayed one night in June 2013
Very comfortable & nice view
Large beds, large rooms & fast internet connection
Reviewed June 29, 2013

SOON T. from Malaysia
Business travelers
Stayed one night in June 2013
Good
Easy to get through the city
They have to improve on the room cleaning. Even it's clean but there some smell in the room. The wifi access is good. The view from the room also nice.
Reviewed June 27, 2013

Weay C. from Malaysia
Business travelers
Stayed 2 nights in June 2013
Not really up to my expectation
Friendly Staff , Value for money and provide shutter to airport with a minimum fees
Reviewed June 25, 2013

Razali I. from Malaysia
Couples
Stayed one night in June 2013
clean and big room
river view, shopping complex ground floor and free shuttle service to city.
Reviewed June 25, 2013

CYNTHIA S. from Malaysia
Couples
Stayed one night in October 2012
comfortable room
good locations,comfortable rooms,v close to the shopping centre
good location,clean room and large size,suitable for couples or family trip...
Reviewed June 24, 2013