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Recent customer reviews
September 8, 2013
clean but like going back to the seventies.
The place needs a revamp very old, needs moderising
August 8, 2013
Awesome very comfortable room.. friendly staff, fast check in and check out
July 17, 2013
Overall a fairly decent place
Good location, close to shopping area, self-contained room
Reasonable place to stay in Frankston if you need a good priced self-contained apartment in Frankston. Will stay again if in the area.
January 6, 2013
well appointed, clean and quiet location
modern fixtures; spacious and quiet
staff were very helpful, plenty of space, very clean large bathroom
Bayside shopping centre is just a few minutes walk down the road and the beach is just across the Highway. Perfect location for a holiday.
January 10, 2012
Everything was absolutely awful
There is a washing machine and a full kitchen in room 9A
I stayed in 9A (Studio Apartment) for two nights in January 2012 and I have to say, it was the worst hotel I've experienced. I have never written a negative review of anything, but here are some of my observations:
- The locks were broken and the door couldn't be locked from the inside.
- There was no phone
- The wireless internet was not working
- The clock was broken
- The TV was a cathode ray tube type (not flat screen) and didn't have a remote control. Some of the control buttons on the TV were broken.
- There were insects crawling on all of the linen, such as towels and bed sheets.
- The towels were frayed around the edges
- There were spider-webs on the windows
- The paint was coming off on most of the shelves and there was mold on the shower floor.
- Many drawers in the kitchen were stuck and couldn't be opened
- The bed springs were too weak to support any weight, and it sank in the middle
- There is no room service
- It has the overall look like it has't been refurbished for 20 to 30 years.
- The office is open from 8am to 9pm but it's locked and the staff sometimes wouldn't open the door even during office hours.
- The lady in the office had no authority to address any of the problems.