should only be a three star, If that!Guest Rating: 2.3
ANDREW W.
United Kingdom
Family with young children
Date of Stay: 09 Aug 2008
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on our arrival we booked a trip to the pyrimids sound and light. the reception guy must not have loged it as we were waiting in the reception area for 45mins when we asked when our taxi would come no one knew about it. when at last they did sort it out we missed the first 10 mins or so and nearly got killed trying to get there! my mother in law had a problem with tring to get her laundry back when we had to check out however after complaining to the manager about this joke of a high quality hotel she let us have a room til things got sorted. Some of the staff seem to look down at you because it is a five star, when they actually need to look at what a three star is like and only then they might realise that they do not deserve to be a five star hotel, nowhere near.
the reception area and bar staff.
The childrens swimming pool is a disgrace i had to complain to the manager as there were insects swimming in it and it was dirty. we were not able to change any money at the hotel as a copier was not working, thankfully they had a cash mashine we could use.
- Travel tip : the hotel is right out side the airport, try and sort the shuttle bus or get the hotel phone number to call them to pick you up. the taxis will rip you off it is practically on the airport grounds, but we were not disturbed by the noise and i am a light sleeper.
Not worth price paidGuest Rating: 1.3
Mona N.
United States of America
Solo Traveler
Date of Stay: 08 Aug 2008
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This hotel should not be categorized as a 3 star. As a hotelier, I had a bad experience within each aspect of my stay. Arrival was not smooth, rather unstable and unorganized. The location of the room as only accessible by stairs which forced me to leave my bags with the bellperson. Upon arriving in the room, I found hairs in the tub, bathroom floor, toilet and sink. The bed linen appeared as though is had a film of dust over it. The overall smell of the room as sickening. None of the lights worked upon entering the room and about an hour later an engineer was able to fix the problem. I left the hotel on the first night (without staying over) and forfeited the money I had already paid to stay in a hotel that was at least clean. I would never go back to this hotel nor would I recommend it to anyone.
outdoor area
not clean, rooms outdated, staff not friendly or helpful
NO good hotelGuest Rating: 1.2
MINORU F.
Japan
Family with young children
Date of Stay: 27 Jul 2008
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