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Recent customer comments

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based on 147 reviews
  • Cleanliness 9.0
  • Location 8.1
  • Room Comfort/Standard 8.4
  • Service 8.6
  • Value for money 8.2
  • Food/Dining 7.2

Jacqueline G.
South Africa
January 15, 2013
lovely large rooms
Staff were supper friendly
Good location central to visit attractions in Cape Town, The rooms were large with nice decor, The kitchen was spotless clean with new dishwasher, washing machine/tumble drying, The staff were friendly and quick to assist.

Gustavo E.
January 08, 2013
Great Room
Good Room
Very good hotel, excellent and clean room, good breakfast, internet a little bit expensive

Nicolette H.
South Africa
January 06, 2013
Modern decor
Fortunately we only stayed for 1 night. Hotel is positioned in a very busy part of town, facilities are not accessible by short walking distance. Booked a mountain view room-definately could not see the mountain. Very poor service at arrival. Room service walked in with no warning or apologies. Perhaps visiting out of season would be better.

Guillaume N.
South Africa
January 06, 2013
neat and spacious suite
great location and close to all stuff you need to have
Lovely and spacious suite with all you need to have for a self catering week in the Cape! Very neat and upmarket with excellent service.

Dirk K.
January 01, 2013
Very nice hotel, but extremely bad location
Large suits, suitable for short or longer term stays, friendly staff, efficient cleaning service, client-oriented.
the hotel in and of itself is quite new, modern and well kept. its suites are very big (about 50 square meters) and furnished with all modern appliances. the hotel features a small rooftop pool, which is nice but not big enough to do actual swimming. the biggest problem with this hotel is its location. it is located behind the convention centre and the westin hotel. it's basically in the middle of this weird zone of 'no man's land'. it's next to the canal, and there's even a sign indicating you can walk to the v&a waterfront, but that path has been blocked off with a fence forcing you to always walk via the convention centre to get anywhere (about 10' detour). also, the surrounding area is very alienating - there's some big boulevards at the convention centre you need to cross (buitengracht, steyler) before you get to a more or less pedestrian friendly area. concerning the noise - this is not the place for you if you like peace and quiet. i was on the 5th floor, you do have the view of table mountain on one side... but also the nelson mandela highway just running under your window. and on the other side of the hotel there a container shipping facility, with trucks pulling in day and night. no quiet to be had. wifi is only free for about 50 mb, which are gone in a flash, then you need to pay.

Glory B.
December 28, 2012
Lovely hotel with great rooms
Their services are excellent
I enjoyed my stay, the restaurant staff are more friendly than the reception staff although there were few excellent ones

Siobhan B.
December 14, 2012
Nice rooms with good space and small balcony
New hotel, spacious room,
very difficult to find the hotel - even with a sat nav, but once you get your bearings it's fairly easy to get pretty much anywhere shopping o sight seeing wise!! there is only a blind partition between the bedroom and bathroom so not very suitable unless you are a couple. however, the room was nice, clean and spacious and had a small balcony looking into the inner courtyard. reception staff were very pleasant and helpful. be careful with the free wifi. when checking out we were charged for a day and we know we only selected the free option. rooms are cleaned twice a day. all in all a good hotel and we walked everywhere during the day but it is a little bit off the beaten track if you're not sure of the capetown area. don't walk anywhere around this area at night!

Pam R.
South Africa
December 10, 2012
Great hotel with excellent location.
great location, friendly staff
Well located hotel that is both modern and well maintained. Staff are friendly,accomadating and willing to go an extra mile to assist.

Dudley J.
South Africa
December 03, 2012
Lovely hotel and service with a smile
staff is friendly. rooms clean and very nice
close to v & a waterfront. nice view of table mountain room service fast and friendly.

Gaby J.
November 25, 2012
Great location for the venue
Walking distance from he exhibition
Nice and clean. Very easy to get to the CICC, and also a walking distance from the V&A waterfront.