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Recent customer comments

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based on 96 reviews
  • Cleanliness 8.8
  • Facilities 7.1
  • Location 9.8
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for money 8.0
  • Food/Dining 8.6

Saudi Arabia
August 15, 2015
Location, view and hospitality
The overall stay was very smooth. All staff were very helpful and customer focused. Very clean rooms. Very attentive service. They like to help and satisfy customers with a true smile and warm heart.

Roland F.
May 04, 2015
somewhat disappointed
the location on the waterfront
never stay in the 3rd floor - the Roms are rediculous

Manilal S.
April 29, 2015
Great experience.. Loved it ❤️
Location, breakfast and service

Kenny J.
January 25, 2015
This place has the location, but that's about it. Breakfast is below average - it includes sparkling wine but the rest is really not that great. The rooms are average and not very soundproof - you can really here when someone walks in the corridor.

Michael M.
January 06, 2015
1, room was clean 2, the location ( at the water front)
Awesome! My room was cleaned and towels changed two to three times a day. The location was perfect, from my room window I got a 'ring side view' to the Cape New Year's Eve fireworks

Kathleen L.
United States
January 02, 2015
Poor customer service
Location, location, location
We had a terrible experience with the staff on most levels. The front desk staff was pleasant and helpful in most ways. I'm not sure if it just the Cape Town vibe but everyone was sloooooow. We waited several hours for room service everytime we ordered food or needed an amenity. The location is the only thing this hotel has going for it's self.

Tony S.
South Africa
December 29, 2014
v & a hotel
service ,location, friendly staff

Pamela T.
United States
December 26, 2014
Stayed in a loft room. It was good with a good price during a busy time. Nice large bathroom. Windows in ceiling allowed light but not much view. Have only 1 elevator but never really a problem. If you want to be in heart of the V andA area at a reasonable price, this is it.

Gavin B.
United Kingdom
October 07, 2014
Great location
Location, staff, room
Enjoyed the stay immensely. If I were to be picky I would say that the attic rooms are in need of attention, cracks in tiles, old mastic around showers in the bathroom. Wouldn't be an issue but not something I would expect in 5 stars. Perhaps the cooked breakfast not quite up to the standard of the cold buffet......but as I said.....being picky

Jim F.
United States
September 24, 2014
Simply the Best
Location, Staff, View
We had a delightful 6 night stay. The location was perfect and the view of Table Top Mountain was fantastic. Every member of the staff was friendly and helpful and went beyond the norm to assure a great stay. We loved our time there!