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Recent customer comments

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Very good



based on 36 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.3
  • Location 9.0
  • Room Comfort/Standard 7.5
  • Service 8.3
  • Value for Money 7.4
  • Food/Dining 7.0

Zakir A.
South Africa
April 07, 2015
Room for improvement
The facilities, especially for the kids are outstanding. Breakfast was relaxed, with no pressure. We knew our kids were safe, playing around the resort..
It was a very relaxed long weekend. The location is fantastic. Our 4 kids had an awesome time. The bathrooms can do with renovations.. to include mixers at the basins. Our hand shower over the bath tub, didn't work too well either. The bathroom light kept flickering, so my kids were not too happy using the bathroom. Overall we had a good stay and will definitely return.

Amanda D.
South Africa
January 20, 2015
Great location and very family friendly
Location, activities and size of chalets
Great, kids were kept entertained. The staff at the kiddies zone are really good and they make the holiday really enjoyable for the kids. This was our second time and we really enjoy it.

Anusha N.
South Africa
September 18, 2014
Family Breakaway
The magnificent views, Great Kiddies Entertainment, Superb breakfast
We had a fabulous time in the Berg and my kids thoroughly enjoyed the facilities from swimming pool, putt putt to the excellent childrens program that kept them occupied the whole day.There were 2 great staff that i must compliment "PraiseGod" your security at thegate, he was fantastic from the time we entered the resort to when we left. He was soo warm and welcoming and informative about the resort and what was on offer. He made us feel special and got my kids even more excited about their stay. The other lady was Irene at reception , she was extremely friendly and helpful and made our stay a pleasant one. There are a few things i would liek to suggest, the Chalet we had no 90 was not ideal for children as there was no room in front of the door for the kids to run around. My 2year old had to be watched all the time so that he doesnt topple over the banks. I think it is important when booking families with children that this is considered. The lounge area i think needs refurbishment as the carpets were all damaged, the lampshades were had plugs with insulation tape on them and this isnt safe for children. The DSTV channels did not have a single cartoon channel and considering there are children, there should at least be one. The lunchtime meal special was disappointing, they were sold as takeaways with know disposable cutlery, so we couldnt even eat in the public areas and had to take the meals back to our chalet. Other than pizza we couldnt get any other food like burgers or hotdogs that kids would enjoy. All in all it was still a relaxing stay and i hope that the report would consider some of these suggections to make it even better. Thanking you

Leanne M.
South Africa
July 02, 2014
It was tranquil and restful.
Setting was very beautiful, little village with pubs and entertainment was great as well as the spa.
I was under the impression that this was a 4 star stay. the lounge furniture was tatty and warn, the light above dining table did not work and electrician could not fix it. took 3 hours for electrician to pitch. Kitchen not adequately equipped for cooking for 6 people. Very small frying pan, glass dishes were small, cutting knives were dismal and everything from meat to veg had to be cut with the breadknife. We were not offered a dvd machine and had to ask if it was available for use. No recommendations were made when we checked in that might have made our stay a bit more comfortable. Bedrooms were adequate and matresses were excellent. Slept well and bathrooms were good. Long walk to hall luggage and groceries from vehicle to the actual shalet. The road from Harrismith to the resort is absolutely awful but I understand that that is not the Hotel's fault but they need to put pressure on local authorities to finishe the road.

Sarel N.
South Africa
May 03, 2014
Great stay in exquisite mountain setting
Location, activities, comfortable rooms
Enjoyed every bit of the stay. Centrally located between adventure activities, sight-seeing and places of natural beauty. Great hikes and breath-taking views. Clean, crisp mountain air.

Cari-Ann L.
South Africa
April 03, 2014
Relaxing but there is still a lot to do and see...
Amenities and scenery
Really enjoyed our stay. Accommodation was neat and clean, however we did find the service at the restaurant extremely slow! There are a lot of activities to keep busy.

Zakkiyah A.
South Africa
March 31, 2014
lovely resort with all the comforts of home. famil
spacious, lots of activities for the whole family, friendly staff
we had guests from mauritius and took them for a getaway, they loved it. it was spacious and clean and had lots of activities at the resort and nearby

Nirvashni R.
South Africa
March 26, 2014
Great family getaway. Lovely events for children.
Relaxation, kids activities, everything you need

Shaun M.
South Africa
February 12, 2014
Outdoor Adventure
1. The facilities on the resort, 2. the friendly staff, 3. surrounding nature
It was energetic and fun in the sun. We also had a good night life to compliment the day activities.

Manu P.
South Africa
January 16, 2014
Relaxing stay
Easy access and proximity to the drakensberg for hikes and other mountain activities. Good quality tap water for all health and hygiene needs. Safe and secure resort. Great breakfast and other meals.
The stay was relaxing, peaceful and comfortable in beautiful mountain surroundings. The proximity to the drakensberg, enabled energetic yet refreshing hikes to be undertaken which provided further access to the refreshing rivers and waterfalls that the berg has to offer. The resort is family friendly, with well maintained garden and lawns. The safe and secure premises enabled the outdoors including the sky at night / Milky Way to be thoroughly appreciated. Overall this was an enjoyable and memorable three nights stay with loved ones.