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Verified traveler reviews

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Very good

based on 114 reviews
  • Hotel Condition/Cleanliness 8.3
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for Money 8.2
  • Food/Dining 7.5

Anthony D.
South Africa
September 25, 2015
avsit from durna suburb to experience the point en
cleanliness, facilities, staff helpfulness
We have watched the point development and were keen to try the hotel. For an international visitors hotel it has everything that is needed - international standard decor, parking , proximity to beachfront and transport It is a considerable improvement than when known as the Docklands hotel. The dining room and bar were very good.

Tamas F.
August 19, 2015
Shady area, good hotel
Tasty breakfast, Lovely room, Good deco

Jayshree N.
South Africa
August 11, 2015
worst experience and bad service
when booking, i requested a double bed as i booked for a couple on arriving at the hotel at 13.45 8 august, we were told that they were still cleaning the room so we only booked in at 14.25 but still was told that they still busy cleaning the room, only went into our room at 14.45 only to find there were two single beds. on requesting a conversion to a double bed we were told housekeeping will attend to us in a minute, one and a half hours later we were still not assisted. even requested an iron and an ironing board only assisted 45 minutes later - very bad service. we then left the hotel to a function and spoke to the receptionist about the bed again , when we arrived back at the hotel after midnight i.e. sunday 09/08 at 12.30 am , the bed was still two singles when we asked for assistance again we were told that there is nothing that can be done, a receptionist was absolutely rude to my boyfriend and refused to assist - we then checked out of the hotel at 1.30 that morning due to the poor service received

Given S.
South Africa
July 21, 2015
Excellent location and a very neat hotel.
Staff and the environment

Nompumelelo M.
South Africa
July 15, 2015
Never again
Poorest custsomer service this side of hte equator! And they need to fix their endless plumbing problems

steven M.
South Africa
June 29, 2015
Pleasant stay
clean,comfortable and pleasant staff
Very pleasant.

Caroline L.
South Africa
May 04, 2015
Love this hotel
Clean, friendly staff and the food is great
A very pleasant stay, this was my second visit and I had no issues. Have recommended my family to also go there and all had the same experience. Value for money.

South Africa
February 04, 2015
Great stay
staff, food, location
Very good

Mphikwa M.
South Africa
January 12, 2015
Best Retreat with my family
The Rooms, The breakfast and the accessibilty

Moroatshoge M.
South Africa
January 07, 2015
My best stay in Durban
I liked the customer service, attention to detail and its location.
It was exceptionally the best and memorable.