Good 6.2
Based on 221 reviews

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About Airport Gateway Hotel

Description

Conveniently located minutes away from the Auckland Airport, Airport Gateway Hotel is a long time favorite for travelers who need a place close to the airport. With 24-hour check in, both business and leisure travelers looking for a place to stay at night will simply be delighted by their service. Housing 50 ground floor business rooms, each room has en-suite bathrooms, air conditioning, and heaters. They also provide 24-hour shuttle service to and from the airport. All in all, Airport Gateway Hotel is a very well appointed airport hotel.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • spa

Swimming & soaking

  • outdoor pool

Food & beverage

  • room service
  • restaurant
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • shops
  • smoking area

Languages Spoken

  • English
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Policies

All credit card transactions will incur a 2.25% surcharge.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 14:00 AM
Check-Out Until: 10:00 AM
Distance from City Center: 40.0 km
Distance to Airport: 4.0 km
Non-Smoking Rooms / Floors: No
Number of Bars: 1
Number of Restaurants: 1
Number of Rooms : 52
Time to Airport (Minutes): 4
Year Hotel Built: 1970
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Recent customer comments

Filter by traveler type
  • Hotel Condition/Cleanliness 6.0
  • Facilities 5.3
  • Location 7.6
  • Room Comfort/Standard 6.1
  • Service 6.2
  • Value for Money 6.5
  • Food/Dining 5.0

Mehanaz K.
New Zealand
July 27, 2016
to attend a seminar
There was no microwave and ironing facilities in our room.

Faye S.
New Zealand
July 05, 2016
.
The beds were old could feel the spring's in the mattress. The room smelt dusty. Not good service in the restaurant made us feel we needed to hurry up and finish out dinner as it was getting close to closing time. The heating & tv was turned off while we were still eating. Had to eat off white paper on the tables. Would not recommend this hotel and I will not be staying there again. Not a good hotel for our international travellers to see when visiting our fine country.

Ruth T.
New Zealand
July 05, 2016
Weekend Away
So the down things were the parking, not enough and so has to just park in open spaces and the hallways to the rooms were dark and old and dirty. The staff were pleasant but not really interested in being in customer service. The room itself was awesome. It was clean and bright and new. The whole place just needs a good spruce up outside and in common areas and my review would be better. A bit of a let down for a service right on the door of NZ.

pascal H.
Australia
July 02, 2016
Rude dirty staff
No service ...staff with attitude they deal with complain by threatening you to call the police apparently police go there quite often ... Best thing of the stay was leaving the place

Jonas H.
Sweden
June 20, 2016
Gateway hote Auckland
Ok to stay 2 days for the distance to the airport. Needs a touch up

Nasathapot N.
Thailand
June 08, 2016
10 mins to airport
Worth the value and not too far away from the airport

Xuezhi Z.
New Zealand
June 01, 2016
Ok
Not too far from the airport. But there was no smile and no welcome chat at the airport when we were picked up. The facility is ok but the heater in the room is not powerful enough to heat the room. The shower need a door not a curtain as the curtain is not enough to block the water escape from the shower.

Karen M.
Australia
May 30, 2016
Very Average
There were a couple of things we didn't enjoy about this hotel, the first was unfriendly welcome. On arrival the person checking us in was unfriendly and rushed us throught to our room. Not a big deal but it certainly set the scene! The room was pretty good as it was recently renovated, and had a nice comfy bed. So after a long days travelling and another early start the next morning we had hoped for a good night sleep. Pity the walls were so thin we could hear the man snoring (loudly) in the next room, then to top it off we received a 5am wake up phone call that we did not order!!! My last piece of advice, don't order the hot breakfast unless you enjoy paying $18 for deep fried sausages, yes deep fried sausages. We wouldn't stay here again, there is a lot of competition within airport hotels so these guys seriously need to step up their game.

ivan K.
New Zealand
May 24, 2016
Perfect airport motel
Good accommodation,we booked for 1night and got free transfer to and from airport and parked car for 10days. Great value for money.

Jordan K.
United States
May 15, 2016
Beyond disappointed
We were looking for accommodations that included breakfast, free wifi, and rides to the airport. When we arrived at 0630 after 18 hours of flying,we were beyond disappointed at the appearance of the accommodations. It was run down, paint peeling, stains on the carpet, water damage to the ceiling tiles. It was clear nothing had been updated in many years. We asked if it was possible to check in early. We were informed that would be an additional charge of $55. We declined, and used the bathroom facilities to change and brush our teeth. The bathroom was about as appealing as the rest of the building. After freshening up we approached the desk and asked for the wifi password so we could get our day planned. I was told I could not have it because I had not yet checked in, I could however pay an additional $5 for 30 min of time. Again, I declined. My friend and I grabbed our maps and got to work. We requested a ride to the airport so we could get bus passes and transportation into Auckland and the staff informed us they only provide pick up from the airport 1 time and drop off 1 time. We eventually left the hotel- when we returned that same evening to officially check in we then got the wifi password which is 300mb or 24hr whichever runs out first. Turns out that is about 30 min of wifi time and only one device is allowed to use it. As international travelers who need to contact family, additional accommodations, and make arrangements this limitation is quite frustrating. Especially when only one person is able to use it. In additions to the limitations on wifi use and rides to the airport we went for the breakfast- which we paid extra for to be included- was lackluster at best. Toast, yogurt that had been sitting out, coffee and some questionable juice. If we wanted anything healthy we could pay more. I made a complaint to the staff saying I felt as though I had been mislead by what was advertised on their website. The response I received? 'It says other terms and condi



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