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Amara Sanctuary Resort Sentosa

1 Larkhill Road Sentosa 099394, Sentosa, Singapore (Show on map)

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Area: Sentosa Number of Rooms: 140

Recent customer reviews

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Good

7.5

from 2990 reviews

Value for Money
7.0
Location
7.8
Staff Performance
7.7
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
7.0
All reviews (2990)
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Andreas L. Couples Switzerland, January 2, 2015
Overrated, misleading overall rating, Renovate!
4.3
We stayed in peak season during NYE 2014/20115 in one of the Larkhill Terrace. After arrival at 3pm and waiting for about 20 min we were checked in and had to note that the room was not available for another hour. The room did not look as in the pictorial but was a dark, windowless tube with one single balcony door. About 60% of the area is inside and 40% outside, including parts of the bathroom. Overall maintenance is poor, everywhere stains, partially moldy, loose toilet chair, empty minibar, WiFi 24 SGD/24 hrs. While we were there countless children and excited parents created the whole day a very noisy environment around the pool, luckily they had to leave the room during the meals.
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Serena W. Families with older children Singapore, January 2, 2015
Hotel not maintained & up-kept

The location was quite good for us to visit different parts of the island
4.3
We were very disappointed with the condition of the rooms, particularly the bathrooms. It was badly maintained, dirty & smells of mould. Common areas were also badly kept & the hotel on the whole needs refurbishment & better supervision. The breakfast restaurant was disorganized & kept getting our ala carte orders wrong.
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Jeanine K. Families with young children Singapore, December 30, 2014
Embarrassing shabby !

The location and that's it
2.7
It was such a run-down hotel for its age. The filth was shocking and the fittings were so worn that they posed a hazard. For example, curtains were hanging off their rails and the wooden decking by the pool was badly damaged with splinters sticking out. The carpet was dirty, the hallways and rooms smelled bad. There was muck and algae growing on the windows all over the hotel. The lobby was wet, muddy and slippery bcos it had rained and no one was cleaning it up. The staff were unprofessional, unhelpful and impolite (except for one nice old guy who seemed to be doing EVERYTHING and had such a warm way about him). It was the worst I had ever spent. For 2 nights' stay, it really was daylight robbery. I would never go back there.
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Nancy T. Families with older children Singapore, December 28, 2014
Overrated hotel

Cant think of any
7
I'm very disappointed with Amara. I've booked this hotel due to it's brand name however it is totally below my expectations. The hotel was very under-staffed when we checked in and we waited really long for the rooms. We've paid for an additional bed in one of the rooms but that together with the extra towels, etc were not given till we called & requested despite the hotel staff telling us that this room is meant for 3. The rooms are dated & in need of a face lift. The bed & pillows were uncomfortable. Also, they have a clause whereby you have to pay extra S$10 for additional bottled water, towels & other items due to their 'environment conservation efforts'. Towels I can understand but bottled water too?!? I do not think this is the service standard for a high end 5 star hotel & I'm thoroughly disappointed.
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Karl L. Groups Singapore, December 28, 2014
Dec 2014 holiday

The room was spacious and comfortable
7.7
Nice and comfortable
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Melisa W. Couples Singapore, December 28, 2014
Mess up of rooms availability

Guest relations officer
8
There was a mess up with room availability. The room that I booked was not available. And I had to wait for 1.5 hours for a replacement room.
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Llewyn L. Groups Singapore, December 28, 2014
bad service

the room was nice
3.7
bad. they gave us a damaged room (the bath tub was damaged) and expected us to pay for it after we checked out.
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Lennon T. Families with young children Singapore, December 27, 2014
Don't bet your money on a splendid experience

Pool at Larkhill Terrace was the only saving grace.
5.3
Not the best for the price paid to stay at a resort. Under staffed and slow to respond. You would have expected more from a brand like this.
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Jacky C. Families with young children Malaysia, December 27, 2014
Cleanness of the prepared tower was dirty.

Nice view
5
The cleanness problem for the prepared towers were dirty and with ants on it. There are no many restaurants beside or around the hotel. It was inconvenient for having meals, besides having in their own restaurant.
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Yenny K. Families with young children Indonesia, December 27, 2014
friendly staff

staff
9
Love it
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Customer Reviews - Amara Sanctuary Resort Sentosa, Singapore

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