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Amara Sanctuary Resort Sentosa

1 Larkhill Road Sentosa 099394, Sentosa, Singapore (Show on map)

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Area: Sentosa Number of Rooms: 140

Recent customer reviews

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Good

7.3

based on
126 reviews

Value for Money
6.8
Location
7.5
Staff Performance
7.3
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.3
Food/Dining
7.0
Business travelers (126)
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Mark R. Business travelers South Africa, February 12, 2015
Average Hotel

Architecture, bed & pool
5.7
The hotel had a charming atmosphere but was let down by intrusive noise 24/7 from the nearby container port. For a published rate of S$1500 per day I'd expect free internet, which incidentally they tried charging me for although never used.
Mark J. Business travelers Philippines, February 4, 2015
not as good as last time

location, vibe and overall feel
8
it was okay but expected much more as i have stayed here before. previous stay was near perfect. last stay was iffy: > bath tub not properly cleaned > mini bar not stocked up, seemed like leftovers with these two things you now start thinking if everything else was properly cleaned and done or was it purposely left as is as i only booked thru agoda and not directly thru the hotel?
Cynthia L. Business travelers Australia, January 26, 2015
my stay

air con to be fix
6.3
good but not enough
Chee H. Business travelers Malaysia, January 17, 2015
Not up to standard

Room cleanings
5.7
Ok, shutter bus waiting time too long.
Florence C. Business travelers Hong Kong, November 7, 2014
Seriously under staff

Can't think of any....
4
Arrived in the afternoon, no one greet me or direct where to check in. I was hold for 30 mins without anyone notice I have to check in. No hair dryer in the room and tried to request for one, I have to explain 3 times to different person there was no hair dryer, at the end, a guy deliver one to my room but he insist to check if there wasn't any in the room. Finally, request to book a cab to the airport on Friday afternoon, however, lost in translation. Terrible service.
Ho S. Business travelers Singapore, September 29, 2014
HOtel stay at amara sanctuary sentosa

the bed, the spacious room, the bathroom. and the toiletries
8
Good. Quiet. But very far from other attractions in sentosa.
Swee T. Business travelers Singapore, September 28, 2014
clean, good service

clean , good service, nice pool
8
clean, good service, free drink at lobby, will come again
Wilson H. Business travelers Singapore, August 23, 2014
Generally Bad Service

huge room , spa-like room, private pool for staying in the terrace
4
Room is great, but the rest was pretty bad. I was hosting a Taiwanese friend here for business & I was utterly embarassed. Regardless, whether a manager from billings / F&B / client relations, all can hear me out. But my request to see them was declined instantly. I asked for a respond on Monday (27 August 2014), but non was received. I hope Amara Singapore should improve on the little things, and send all your staff to customer service training. They all need to learn how to handle situations - and not ignoring the client by looking away. That is just plain rude.
Hong Y. Business travelers Singapore, July 16, 2014
Quiet hotel

Clean, quiet and good location
8
Had a great stay. Received a free upgrade to a pool villa which was very quiet and private. Staff were also very friendly and helpful.
Minghui H. Business travelers Singapore, July 14, 2014
Relaxing Stay

Quiet surrounding.
8
The stay was good, the beds were clean and comfortable. The staff was friendly and we saw a peacock family at the entrance. We had an enjoyable stay.

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Customer Reviews - Amara Sanctuary Resort Sentosa, Singapore

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