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Amara Sanctuary Resort Sentosa

1 Larkhill Road Sentosa 099394, Sentosa, Singapore (Show on map)

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Area: Sentosa Number of Rooms: 140

Recent customer reviews

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Good

7.5

from 2990 reviews

Value for Money
7.0
Location
7.8
Staff Performance
7.7
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
7.0
All reviews (2990)
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Edward C. Families with young children Singapore, July 27, 2015
Staycation

High floor with balcony. Good location. Nice day bed.
6
Reached the hotel and was raining and no available parking lot due to they have a event that day. No shelter to reach to the lobby and the walk way to the lobby from carpark is narrow. Inside the bath area is abit moldy , room is not clean as can see dead insects near the balcony door. Ask for late checkout on a Monday but only late for 30mins thats all.
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Wei H. Families with young children Hong Kong, July 26, 2015
smelly toilet and lack of maintenance

The snack bar in the lobby is refreshing!
6
I think the room doesnt look gd enough as a 5-stsr hotel as there are some black dots on the bedsheet and in the toilet (sink) as well. Some maintenance is needed!
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Lisa S. Families with older children New Zealand, July 26, 2015
Something is "off" with this place

The little cart in the foyer with the tea and snacks
5
It was jsut a miserable experience: firstly we were kept for an hour waiting for our room, this shoudl never happen in a 5 star hotel; there isnt enough seats in the lobby for all the guests who are waiting; there was never a concierge to help with questions. It just felt shabby.
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Timothy F. Couples United States of America, July 26, 2015
Rundown and disorganized

Location
5.3
It feels like a abandoned hotel. The pool area had no towels or anyone to ask for them. The sun beds old and worn. The walls all over the property are bumped, stacked and soiled. Front desk gave us keys to a room that was still not even cleaned or vacated. Once we checked in to our room the room it self was ok. Average size room and bathroom. The bathtub did not drain and mini bar fridge was hot and leaking water! Sorry but as you can see it was far from a 5 star experience. There was one gentlemen at the front seat that was trying his best and ice bucket did come promptly after ordering. Other than that, not a great stay.
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Yi L. Couples Singapore, July 26, 2015
Bad service

Room and toilet are very spacious, but TV is very small
5.7
The service during check in is lacking. We requested for early check in but was not attended to. We checked in at 3pm and were told to wait for a call because the room is not ready. As the resort is not near any attractions, we waited at the lobby for the call for 40 mins before checking with the reception again and finally got the room. Staff should also brush up their English as they are not familiar with the first item in the menu for room service.
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Yan P. Families with young children Hong Kong, July 24, 2015
Just ok

Pool
6
Over priced as the main building is very worn out, we called the pick up at check out and it didn't turn up after 25 mins!!!
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Yun K. Families with young children China, July 21, 2015
Lack of staff in front desk, reception.

Spacious. Quiet
8.3
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Pat N. Business travelers Singapore, July 19, 2015
Peacefull

Very green, natural & peacefull place
8.7
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Maria T. Families with young children Singapore, July 19, 2015
Did not meet expectations

Good food
6.3
It was a bit of walk to RWS but it waa okay. Would be better though if they offer shuttle to RWS and to Vivo City like some hotels do. The room is okay, the swimming pool is small and looked like it wasn't maintained properly. I can see algae on the sides of the pool. For a hotel that is quite a distance from attractions, they should've made it conducive for guests to stay in. Food is good though, but pricey as what can be expected from hotels. Their signature iced tea is good.
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Mercedes J. Families with young children Singapore, July 18, 2015
Perfectly gateaway fir the family bonding moments.

Cleanliness at accessibilty to the beach
9
Very comfortable and relax, privately & quite..far from any destruction.
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Customer Reviews - Amara Sanctuary Resort Sentosa, Singapore

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