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Amara Sanctuary Resort

1 Larkhill Road Sentosa 099394, Sentosa, Singapore (Show on map)

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Area: Sentosa Number of Rooms: 140

Recent customer reviews

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Good

7.5

based on
542 reviews

Value for Money
7.0
Location
7.9
Staff Performance
7.8
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.9
Food/Dining
6.9
Families with young children (542)
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Orvin A. Families with young children New Zealand, September 28, 2014
Not a pleasant experiece

Room is spacious and good interior. Handy to Resort World
5
No staff was available to assist us with our luggage upon arrival. Stained carpet and ants everywhere in our room. Making up of our room were not tidy. Swimming pool not a child friendly.
Sherry L. Families with young children Malaysia, September 15, 2014
hotel quit old

food is nice
6.3
wont stay again not worth for it
Yeow T. Families with young children Singapore, September 14, 2014
Wonderful

We like the Snack & ice cream bar counter & fruits provided at the lobby
8.3
Suelyn L. Families with young children Singapore, September 14, 2014
Great Weekend Staycation

Skypool, room size, location
8
Enjoyable weekend staycation! Was skeptical initially due to recent reviews about the hotel and the rooms but was pleasantly surprised that my experience was great. The room provided was of reasonable size and had ample space for my young kids to run about. Was given a room with a big king size bed which could fit my 2 young kids comfortably. The skypool had a lovely ambience and wasn't overly crowded. Didnt get to try the breakfast buffet but had the opportunity to order room service which was of a reasonable serving portion and tasted pretty good with reasonably pricing. The hotel was very accessible for baby strollers and wheelchairs which I felt deserves praises. Good job on the ramps available and the good porter services who promptly helped when I needed assistance with my baby stroller and luggage. Only improvement worth mentioning is the sound proofing of the walls. I could hear the nearby beach events very clearly and corridor noises from other guests walking by. Would be better if the soundproofing is better as it is quite disturbing when kids are screaming in the middle of the night.
Alden T. Families with young children Singapore, September 14, 2014
no thought for customer comfort

rain shower
4.7
service was bad. staff must be pretty underpaid bathroom door had no lock. i was lowering myself to pee when my daughter slid the door open. my father in law was lounging outside the bathroom in direct view but i don't think he saw nothing. nobody saw nothing but i didn't pee in the end as did not seem quite proper to pee in full view of the in laws room service was not good but it was extremely expensive. every kid's meal cost 17 bucks ++, adding up to just a little over 20 dollars per meal toiletries looked third-rate. bathtub was faulty television was awful. it looked more like a large computer monitor than a computer and for goodness' sake can't amara upgrade to decent televisions? nobody uses analog televisions anymore. nobody. apart from that awful hotel grand mirage in bali. and their analog television was a demmed sight bigger than amara's one more thing. the elevators were stifling. but we're clean and green people so if amara is into eco-friendliness then go amara. although if that really is the case, the constant cascade of water down feature walls along the walkway would likely mitigate the eco-friendly endeavour. in which case perhaps you should just turn on the air conditioning in the lifts so guests don't swelter while riding up and down
Keith K. Families with young children Singapore, September 10, 2014
Quiet and Relaxing

Ambience, Comfortable and Friendliness of staff
8.7
Good
Kelvin P. Families with young children Singapore, September 9, 2014
Staycation

Location to Palawan Beach, Free water titbits at reception, Infinity Pool
7
Wish there was music at the Skypool....the children's pool was dirty and full of leaves and slide not working...my daughter was very disappointed...wish there was music and a small bar at the Skypool
Ian L. Families with young children Singapore, September 7, 2014
None

Nice ambiance
8
Jean-Luc V. Families with young children France, September 7, 2014
Disappointing

Location
3
it was very disappointing in terms of the experience. Called up the day before to notify of my wife's birthday which was forgotten. Also the standards of service and the housekeeping are definitely falling short of expectations. rooms dirty surrounding dirty swimming pool not maintained customers service inexistent food below average lack of flexibility will never recommend
Chan S. Families with young children Singapore, September 7, 2014
pricey hotel given it's not-so-fantastic facilitie

the signataure ice tea and kacang puteh self help counter, friendly counter staff, bath tub
4
there was no soap dish, no bedroom slippers, no coffee (only tea bags), no free wifi, the dream pool was rather murky and the slide wasn't working (no water flowing down the slide), make up room didn't replenish used bath robes (Even though i left them on the floor to indicate i want them changed

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Customer Reviews - Amara Sanctuary Resort, Singapore

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