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Amara Sanctuary Resort

1 Larkhill Road Sentosa 099394, Sentosa, Singapore (Show on map)

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Area: Sentosa Number of Rooms: 140

Recent customer reviews

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Good

7.5

based on
567 reviews

Value for Money
7.0
Location
7.9
Staff Performance
7.8
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.8
Food/Dining
6.9
Families with young children (567)
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Hui L. Families with young children Singapore, December 22, 2014
The staffs need to have better training

design of the room and nothing else
4.3
The experience was bad. The hotel staffs need to have better training. Messed up my check-in & ruined my day. Other than that, the room was alright.
Andrew A. Families with young children Singapore, December 22, 2014
Highly Understaffed

Proximity to Resorts World Sentosa and entrance at Sentosa
6.3
Mix up of the year! I opened the door to my room and saw luggages around and heard sound from the TV set.....my practice of pressing door bell must have alerted the guest to come to the door. He was more shocked to see me closing the door than I was seeing him. A chamber staff was near me and arranged for me to check into another room. Saw the other guest later and he shared that the reception staff insisted that the room was empty..... the staff were clearly short handed, having to multi-task all the time. not a good experience for me and family.
Jesslyn A. Families with young children Singapore, December 22, 2014
Room with infinity pool

The pool, privacy and location
7
Room too small for 2 children.
Doris T. Families with young children Singapore, December 21, 2014
Excellant service

Service, service n service
8.3
I was skeptical in booking the hotel as the reviews were not fantastic. Personal encounter with the staffs were excellant, from carpark security office n concierge n front desk n housekeeping n staffs at shutters. Ultimate end service was a little slow, which was understandable as hotel was running on full occupancy. Excellant service will bring me back to them again.
Cecil G. Families with young children Singapore, December 20, 2014
bad housekeeping, excellent reception staff

reception staff were very professional, air con was quiet
4.3
1) housekeeping did not replendish the tea cups and tea bags. When I called housekeeping, they did not deliver the items at all. 2) pillows were terrible. Way too soft, gave the whole family neck aches. 3) charged 11 cents for local calls? Make that clear that local calls are chargeable pls
Xylvie W. Families with young children Singapore, December 20, 2014
Staycation at Amara

Comfy bed, awesome bathtub, peacocks!
8.7
Aiyshwarya L. Families with young children Malaysia, December 13, 2014
I enjoyed my stay there

The location,the room was spacious and clean, and also the free transport given ..
8.3
We enjoyed our stay there
Rohana A. Families with young children Malaysia, December 12, 2014
A place to rest

near to uss, comfy and large room
8
It was the best decision made. After a day at universal studio it has been tiring for all of us. It it so nearby that made us glad and happy.
Alfitrat K. Families with young children Singapore, December 11, 2014
Short Staycation

The opening to the swimming pool. The backyard cabanna and The Polite staffs
8
The pictures differ upon experiencing it. Its accessible to the pool from the room and the kids love it. The staffs were very polite and well trained.
Dionne C. Families with young children Malaysia, December 8, 2014
Not as good as before

View, quiet. Low density.
5.3
Was there 8 years ago. Everything was so much better, Cleanliness, services and all. Such a waste it was not keep that way through the years.

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Customer Reviews - Amara Sanctuary Resort, Singapore

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