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Amara Sanctuary Resort

1 Larkhill Road Sentosa 099394, Sentosa, Singapore (Show on map)

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Area: Sentosa Number of Rooms: 140

Recent customer reviews

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Good

7.5

based on
522 reviews

Value for Money
7.0
Location
7.9
Staff Performance
7.9
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
6.9
Families with young children (522)
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Ryan L. Families with young children Hong Kong, August 15, 2014
good location but staff is not perform well

location and environment,
7.3
it was raining during my stay so cannot enjoy the pool and the room is good but a bit old
Lim C. Families with young children Singapore, August 11, 2014
3rd And Last Stay

Resort Feel, Location, ...
6.7
Things have deteriorated over the years since our previous stays. Rooftop pool facility was a gem then but now badly need a decent roof. Hotel front desk staff by name of Daryl was rude to another China guest. She was asking for more info on a place of interest but he just reply he cannot understand Chinese and did not refer her to his other colleagues that assist her. Prob they lost their better staff to nearby resorts. Vicious cycle leading to deteriorating service.
Eun S. Families with young children South Korea, August 11, 2014
Satisfaction

Clean room condition, Good swimming pool, Kind staff
8.7
We are fully satisfied with this staying. The supported shuttle to Harbor front is best.
Sutrisno U. Families with young children Indonesia, August 3, 2014
good one for a retreat

green, clean, friendly staffs
4
We enjoyed our stay. Clean and spacious room, good atmosphere, fresh air, friendly staffs, nice pools. Shuttle bus to Vivo City also available and you can get Sentosa Express free pass for the length of stay. The signature ice tea drink in hotel lobby was great and refreshing after a long day activity. The only bad thing is the location. We need 5-10 mins walk uphill to get to Sentosa Express station and any stores. But that did not ruin our vacation. Satisfied!
Yong T. Families with young children South Korea, July 30, 2014
Reception

dining service
5.3
not good because it takes very lomg time for chech in. check in time as 3pm is too boring.
Alan S. Families with young children Australia, July 25, 2014
Amara Sanctuary Resort

Location is handy. That is about all.
5.3
Not as well as I expected. The hotel (including the rooms) were run own to some degree. The lobby is not well furnished and is uninviting! At the very least I suggest they remodel the lobby and get some new furniture in there. The staff also were indifferent at best. It seems to me that this hotel is targeting tour groups as their main business.
Jia Y. Families with young children Singapore, July 13, 2014
Location ok, close to nature, spacious room.

Close to nature, peacocks moving around freely. About 500m walk to RWS. Attentive staffs.
7
Booked 2 rooms for my sister birthday, staff was attentive to us.. Room was on first level, can see peacocks roaming around freely from the balcony.. Kid love that.. Roof top swimming pool, but area was quite remote.. Bar was not maintain, hotel surrounding was not maintained as well but room was clean and comfortable.
Ng T. Families with young children Canada, July 7, 2014
Good rate for hotel within Sentosa Island

Good location, rate is acceptable, Good conciage service
6.3
Upgraded to Primier room yet room was a bit worn out . Wash basin drainage in bath room stuck.
Cheung C. Families with young children Singapore, July 6, 2014
Quiet and Cosy Enviroment

Security, Location, Room
8
William Y. Families with young children Singapore, July 5, 2014
5-Star Hotel with a service of 3-Star

Free upgrade, Big room and Near Nature
5.7
Easily 1 of the worst 5-Star Hotel that i have stayed in. Check-in timing is 3pm instead of the normal 2pm. Reached hotel @ 1pm and was not told what time i could check-in as the staff themselves doesn't know what time the rooms will be available. There was nothing available for us to do other then just waiting at the lobby. Aircon wasn't adjustable and it only work @ 26C. Water Heater for shower wasn't working and we have to shower with cold water. Mosquito in room, my 9 mths old son was bitten quite badly. If you have better choice, just skip this.

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Customer Reviews - Amara Sanctuary Resort, Singapore

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