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Recent customer comments

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All reviews (3420)

Business travelers (1027)

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Families with young children (331)

Families with older children (193)

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Very good
7.8
based on 3420 reviews
Hotel Condition/Cleanliness
8.0
Facilities
7.5
Location
8.3
Room Comfort/Standard
7.9
Staff Performance
7.9
Value for Money
7.6
Food/Dining
7.2

9.3 Yvonne G.
Philippines
December 05, 2015
Nice hotel, good value for money
Close to MRT, clean rooms, very comfortable bed
We arrived late because our flight was delayed. We booked a twin room but we were upgraded. The service was really great and the hotel is very close to the MRT and has a mall beside it. All in all we had a great stay in the hotel.

8.7 Gladys R.
Indonesia
December 08, 2015
Good location
Location, cleanliness, Value

8 Minh P.
Vietnam
December 01, 2015
Everything is good, except the fridge doesn't work
Nice location, clean, pretty
It was pleasant except for 2 issues. The check in progress took a while. There were only 2 staffs assisting in checking in but they were very slow even though there weren't many guests. It took me half an hour to queue and to finally get my room key. The second issue is the mini fridge did not work and we asked for replacement, the new one still didn't work. And it was just troublesome to call them again and have them replace it.

6.7 Norine T.
Singapore
December 01, 2015
Room not clean up before given to us. Cup crack.
Location near Mrt. Food court & Shopping nearby.
Overall is good . Just need to clean up the room before give to cust.

7.7 Ng P.
Singapore
December 01, 2015
Clean and accessible
Clean, accessible, good service

7.7 Sutiana R.
Indonesia
November 30, 2015
A good hotel with a poor reception
It has a mall attached, near the MRT station, modern design
I arrived at 8.30 pm at the reception, after a long day i felt very exhausted. I can't believe i still need to queue for 30mins to get to the reception,(there's only 2 reception from 3 reception counter are open) in front of me got 2 guest already served by the reception when i came. Finally after the long wait its my turn n it tooks 15mins just to check me in, while i already do my payment by agoda, if I haven't i bet it will took them 30mins to proceed my check in just like the guests before me. Checking out its even worse, they don't have express check out line, so ppl need to queue in the same line with checking in guest. Crazy!!! N like always there's only 2 reception avail, yet it's 12pm the peak hour. They really need 30mins just to checking ppls in. I've been to so many hotels before, this is my worse experience with the receptionist!! But the hotel it's nice, nothing to complain. Despite the reception problem, i might give a perfect score

5.7 Ong H.
Singapore
December 01, 2015
Service and room not up to standard
The location and lobby
The front office service was not to standard, when ask if bed given was a king size bed, staff gave a insincere Yes. As you can see her face turn unsmiling after that, immediately. Requested for city but was not given which is fine but though should at least inform guest. Was disappointed that the king size bed was make shift with two twin bed and you can literally feels the gap in between. Room was filled with smoke smell upon checkin and have to get housekeeper to spray freshener. The bath tub was in poor condition with paint peeling off. Check out was a delay as well, front office staff was not handling customer but seem like checking out the computer for almost ten min. When she was ready to serve, she did not even apologized for the wait. She was also communicating with other staff which I think is pretty unprofessional.

7.3 ching P.
Singapore
December 01, 2015
Staycation
location, house keeping , comfortable room
It was a 2 days staycation. Not bad. But internet is only limited to 2 in the room. The entrance light show have its own switch and not shared with the 2 others.

7.7 Nurul R.
Singapore
December 04, 2015
Staycation for two
The ambience, staff and cleanliness

9.7 Alesha Q.
Singapore
November 30, 2015
Staycation
Big bathroom, clean room comfy bed
Overall no complains.. Got a free upgrade to club room