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Amari Nova Suites Pattaya

254 Moo 9, Soi Petchtrakool, Banglamung, Central Pattaya, Pattaya, Thailand

Recent customer reviews

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Excellent

8.1

based on
812 reviews

494 reviews in English

Value for Money
8.4
Location
7.0
Staff Performance
8.7
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.7
Food/Dining
7.1
All reviews (812)
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Noel L. Groups Ireland, January 29, 2016
Recent stay

Room and staff
8
Very good could not fault it
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Axel C. Business travelers France, January 13, 2016
Feel his age

Good staff, nice food
6
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Craig S. Solo travelers United States of America, January 11, 2016
Staff & Service Best Ever!

Super Service, Very Professional, Fast Elevators.
9.7
This hotel best ever from best staff to fast elevators...
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Steve J. Solo travelers United Kingdom, January 6, 2016
Pattaya

Pool, local amenities, nightlife
8.7
Good
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Paul M. Families with young children New Zealand, January 6, 2016
Staying at Amari Nova

Room comfort, room facilities and room design.
8.7
Our at the Amari Nova was a really nice experience, the room was first class with everything very nicely setup, we found this to be a very friendly place to stay, all staff at the hotel were very friendly and helpful. The only complaint I have is the Wi-Fi was not strong enough in the room to use iPads, and location is a bit far away from beach road.
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James B. Solo travelers United Kingdom, January 6, 2016
Hotel

Comfort bed ac not noisy good shower
8.3
Comfortable helpful staff
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Steven J. Couples United Kingdom, December 29, 2015
Average Place

Room,Bed,Shower
6.3
Room was great to stay in but a little bit worn down not four star at all needs a bit of handy work to patch the scratches and basic damage to room fittings etc. The desk manager on the day we booked in was overwhelmed and had no help he was getting abuse from multiple customers and trying to deal with us at the same time but had no staff to sort out the problem one of the guests had with something to do with his socks going missing ?? four star hotel and after a long trip when tired and booking in I did not need to be superseeded by a angry sock loosing person.... He should have delat with it a lot better and used a second staff member... this put an edge on the use of the main desk and when trying to speak the following morning to the same front desk manager the same happend again and myself and my girlfriend were ignored and interupted by another person mad about somthing trival. needless to say we left without our information which we got from the consierge on the door who had better customer service skills.. THIS IS NOT A FOUR STAR PROPERTY IN MY VIEW.
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Po S. Solo travelers Hong Kong, December 25, 2015
More like a clean 3 stars hotel

Can't think of any just that nothing particularly bad happened
5.3
Location is not favorable considering how hard it is to get public transport without getting ripped off. Hotel seems pretty new and clean but room has an odd smell, requested for room spray but didn't really help. Staff was not particularly helpful and pretty passive, def not up to a four star standard.
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Mark E. Couples New Zealand, December 23, 2015
Great hotel

Large room,very clean,great staff
8.7
This hotel is really good,amazing room,nice pool,very happy
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Rupert F. Solo travelers United Kingdom, December 22, 2015
Not remotely worthy of the amari brand

Room size was good
4.7
A few years ago this hotel was decent - massive rooms for the price, friendly staff and despite the location was a pleasant 4* stay. What a difference a few years make - frankly this place is now an overpriced fleapit. Rooms look like they've had no money spent on them since the hotel was built, wifi is non functional, staff (with the notable exception of two staff that had been here for many years) were miserable and offhand with all the guests, and the breakfast was terrible - The pastries were so stale that I'm not sure even pigeons would go for them. Other issues? Bed had bedbugs, toilet wouldn't flush (needed two visits from an engineer - they couldn't fix it but didn't offer another room...) and the electronic door lock didn't shut properly on two occasions. Obviously will not be returning - it's obvious that amari have decided to stop investing in this property, and it really shows.
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