Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good



based on 3626 reviews
  • Cleanliness 7.7
  • Facilities 6.6
  • Location 8.6
  • Room Comfort/Standard 7.6
  • Service 7.7
  • Value for money 8.0
  • Food/Dining 6.6

Judson W.
United States
September 18, 2013
You get what you pay for?
location, price, staff
I was rather disappointed with how...low quality this place felt. It was crowded, loud, and there were little notes everywhere saying "don't slam this", "don't use that" - while I quickly learned that noise was an issue, it was a little insulting to have so many "don't do this" stickers everywhere. Overall, next time I'll spend the few extra bucks for a better quality experience...

Rozia A.
Singapore
September 17, 2013
Very comfortable except on the last day. Details
Only staff at the lobby are friendly especially Art Kung and Wit
The staff at the restaurant did not allow us to have breakfast according to her it is not 6.30 yet but the clock in the restaurant is 15 mins slow as to all the clocks at the lobby. Even after showing her the clocks at the lobby she refused to let us in. We book our taxi at 6.45 to the airport so that we would at least have 15 mins for breakfast. The taxi driver was kind enough to wait for us for 15mins, we would have missed out flight. Perhaps the management should have all the clocks in the hotel check. No manager was on duty at that time. The food was ready but she refuse us even though I told her we just wanted to have bread. This was on my last day at the hotel that is 13th September. Please check who was on duty at the restaurant. But your staff are very friendly and helpful.

BEI X.
China
September 17, 2013
terrible nights
Good location
Very unpleasant experience I booked in advance (credit card payment) for Monday and Wednesday. Monday, when I checked in, I was led to a room very close to the huge air conditions base on the first floor. Heard the noise of the air conditions (before I open the luggage), I asked the receptionist if I can change the room. Unfortunately, I was told there was no room available. So, I had a sleepless night. Tuesday, when I check out, I asked the receptionist, if they can arrange a quiet room far away from the huge air conditions base when I check in on Wednesday. They agreed. Unbelievable thing happened on Wednesdays. Before I checked in, I told receptionist my request again. Then I was led to a room located next to the main building. Open the door, the room hadn’t been cleaned yet. Because I don’t want to move the luggage case, I call the receptionist and asked if they can arrange another room for me. I was told if I want to change the room I must take my luggage back to the reception. I had no choice but to go back to the reception. Unbelievable thing was I was told only one room which is very close to the huge air conditions base can be provided. I asked why? The hotel was not full why only one room can be provided? The answer shocked me: That’s the only room I can give you. Because I don’t want to argue with this lady to ruin my vacation, I had one more sleepless night. The room I booked for 2 nights were Deluxe Hot deal. If the hotel offered the hot deal price but cannot provide suitable room and service, the promotion would become a cheating to customer.

Carmen R.
Australia
September 16, 2013
The breakfast basic, bed are very hard.
Location is the only thing
I found the breakfast basic, the bed are very hard. Staff service not good. I've stayed in many resorts in patong and this is not a resort. You get what you pay for with this hotel. I enjoyed my stay in patong, the room was only a place to sleep. The roof top pool only open from 10am and closes just before sun set so you can not see the sun set from the room top pool. The ground level pool Small and not much space around the pool. The phones in the hallways rang every morning for staff, that where cleaning. rooms are cleaned late some days after 2pm on wards.

bader A.
Bahrain
September 16, 2013
great stay, budget hotel
location, price & swimming pool

Samuel A.
Australia
September 16, 2013
great
staff, clean rooms, location
great hotel, friendly staff, easy to get around, weather great

Elise M.
Australia
September 16, 2013
Upgraded room was great!
spacious room with view of Patong nightlift
Great hotel and will be good once it is finished with renovations. Only problem was that my room stunk of cigarettes the whole time....not sure why.

Sven G.
Belgium
September 14, 2013
Nice stay in Phuket
Nice and clean rooms, friendly staff that speaks decent English and centrally located
We had a pleasant stay at this hotel. A little problem though with our first room: according to the hotel's website, it should be a room with pool view and 36 sq. meters. We had a rather ugly view on some city buildings and the room was only about 26 sq. meters. When I went to the reception, they first claimed that they made a distinction between "deluxe with pool view" and "deluxe with city view", and that it was a mistake from Agoda. On their hotel site however, there was no mention about this, which I told them. They checked the information, and then decided to give us an "upgrade" to the "pool view" room (wich was still smaller then 36 sq. meter i.m.o.), which was much better. Other than that, we experienced no problems: clean room, friendly staff, speaking decent English.

Zhangying C.
China
September 14, 2013
nice journey and fantastic experience
well located, nice pool, clean room

hatem A.
Oman
September 12, 2013
it is nice
swimming pool,large room and clean
it was wonderful staying and i like the hotel and its location