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Ambassador Hotel Bangkok

171 Sukhumvit Rd., Soi 11, Wattana, Sukhumvit, Bangkok, Thailand 10110 (Show on map)

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Formerly : Ambassador Hotel & Conventions
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Area: Sukhumvit Number of Rooms: 760

Recent customer reviews

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Good

7.2

based on
5921 reviews

Value for Money
7.1
Location
8.4
Staff Performance
6.9
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
6.9
Food/Dining
6.7
All reviews (5921)
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Tan E. Solo travelers Malaysia, January 4, 2013
nice hotel but not so friendly check out staff

breakfast many choices
6.7
easy access to anywhere with the BTS skytrain close by
Tor A. Couples Norway, January 4, 2013
Medioker and dirty

Liked the soi its in
5
Slow check in, our room at 5th floor was dirty, had to wear shoes because the floor was sticky ! tired room, some construction activity nearby. Pool area was a 6 of 10, ok that is.
Pia H. Couples Finland, January 4, 2013
A big old hotel with a depressing "bird sanctuary"

Location and big room
5
The hotel was an old uninspiring hotel fairly close to the Skytrain. The hotel has a very sad and depressing "bird sanctuary" where beautiful birds were caged in small spaces. You could clearly see that they had behavioural and health problems and in one there were dead birds too!! You had to go through this are for the pool which was partially sunny. The hotel check in/out was a mess: 2 people handling massive ques (the hotel seem to get busloads of Indian holidaymakers) with over 30min waitingtime for just leaving your key. Would definitely not stay here again!
James N. Solo travelers United States of America, January 3, 2013
Bad Service

This is an average hotel with bad service.
5.7
My stay was nothing special. Checking in and out takes forever. The reception staff sre horrible.
Shaun W. Families with older children Australia, January 3, 2013
rooms are ok, hotel is tired

location
6.7
location is excellent , rooms are ok. checking in was a debacle unfortunately... firstly we were not able to check-in until after 6 pm...we were also unable to get a non-smoking room, despite requesting this at time of booking... have stayed at this hotel many times before, rooms are good (tower wing) and the location is excellent...but perhaps the service and the hotel itself has become very tired... there are now better options available (!)
Shotaro T. Groups Japan, January 3, 2013
Great Location

The lobby, location, big hotel
9
I arrived at this hotel on New Year's eve and I did not exactly have a good time checking in, due to the fact that it was n new year's eve, however, they gave us great compensation and the owner of the hotel spoke to me directly and was very friendly to me so I forgive the hotel for its unprepared-ness of the year ending. Overall, I had great experience at this hotel and the staff were very friendly and amazing.
Ng Y. Families with older children Singapore, January 3, 2013
Unending Poor Check-In Front Office Service

Near Nana BTS Station
5.7
After being unable to check-in the 3 rooms (29.12 to 31.12.12)due to overbooking and moved to Le Fenix Hotel, went over Amassador Hotel on 30.12's morning to reassure 5 rooms booking has no similar check-in problem. Met up with Khun Rungtiwa, Asst. Manager and she offered as compensation to upgrade these 5 Deluxe Tower Wing to Suite Rooms. Gave her in advance the 5 rooms' Agoda Vouchers and 10 copies of passport copies (2 persons' detailed list) to prepare in advance for Check-In on Jan 1st after coming back from Hua Hin. Upon arrival on Jan 1st, Front Office was still with similar overbooking problems with unhappy customers and FO staff quarreling with them. Tried calling Khun Rungtiwa on her mobile ramained unanswered. Finally after 1/2 hours, she came out of the office and attended to me. She could only gave us 4 rooms first and last room key would be given in the evening. Finally we checked into the 4 unclean rooms around 4pm. We could collect the 5th room key around 8pm and Khun Rungtiwa kindly extended 2 rooms Check-out time on 3rd Jan to 4pm. Until today, Ambassador Hotel still had not return to me the AMEX Credit Card Bahts2000 slip (as Holding Monies) which was signed on December 29th's evening.
Travel tip: When we were moved from Ambassador Hotel to Le Fenix on December 29th, we had to re-arrange Hua Hin Taxi to fetch up from Le Fenix instead of Ambassador Hotel on December 31st to move to Hua Hin. Such were the inconveniences. Also the overbooked problem, made my aged parents and older sibblings worried and tired !!
Denis N. Solo travelers United States of America, January 3, 2013
Good value in a great location with helpful staf

Location, ammenities and room service menu
8.3
The Ambassador is a huge hotel complex which includes restaurants, jewelry stores, etc. If you prefer smaller, intimate hotels, this is not the place for you. However, if you like big hotels with lots of ammenities and don't mind large groups of travelers, this is a good choice (the staff are helpful and do a good job managing the hotel). The room rates are surprisingly reasonable for a large hotel in this part of town. The rooms are also clean and spacious with nice views of the neighborhood.
Hotel Feature Tip: The room service menu is extensive and reasonably priced, with good food.
Usman H. Families with young children Bangladesh, January 2, 2013
Lovely Hotel and service with a smile

location
9.3
It was wonderful staying since they transferred us to prvilige room and overall the hospitality was nicer.
Kao Y. Solo travelers Taiwan, January 2, 2013
So so hotle

cheap
2
1) Room is Old wing is not good, but i don't know how about the New wing. 2) Chick-in staff is not good as well, i can't understand why they need 3 staff to service 1 guest in the same time. Don't they see that there're many people in waiting line? 3) So does check out progress. Wait too long. sometimes you can see many staff walking around, but they do nothing. i won't come again~
Nightlife Tip: many pub outside

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Customer Reviews - Ambassador Hotel Bangkok, Bangkok

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