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Excellent 8.9
Based on 176 reviews

Recent customer comments

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Excellent



based on 176 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.2
  • Location 8.8
  • Room Comfort/Standard 9.4
  • Staff Performance 9.0
  • Value for Money 8.5
  • Food/Dining 8.5

4.7 Mohammed A.
United Arab Emirates
January 05, 2015
the treatment of the employee rated 0
nothiung

7 Adil F.
United Arab Emirates
December 29, 2014
Quit and romantic hotel
sea view, Great hotel and good customer service

9.3 Carolyn P.
Australia
December 24, 2014
Great hotel
Beautiful room Friendly helpful staff lovely view
A beautiful room with a fantastic view with helpful attentive staff

6.7 Rupa A.
India
December 06, 2014
Lovely Location
Location, dining options, view
Nice rooms, and lovely mangrove view. The area was great for a morning walk, and the weather was perfect. The pool is extremely tiny, and the place was pack with kids due to National Day, so that was disappointing. Nice hotel, but not worth the price.

8 Heather S.
United Kingdom
November 07, 2014
Great appeal
the Mangroves, balcony, lovely room
This is an excellent hotel, for business or pleasure. I like the rooms with the balconies although the bath and shower soaps are not individual. The Tuesday night Wine and Cheese evenings are great value and perfect to entertain business colleagues or friends. It's in a good location, in between downtown and uptown Abu DHabi so realy easy to get to and there is a Waitrose nearby so if you don't want to spend money in teh hotel, you can easily purchase food nearby.

6.3 Mark R.
United Kingdom
November 06, 2014
This Hotel has gone down hill
Location & Food
I have stayed at this hotel twice before when it first opened. This difference in the last two years is stark. The staff are less well trained and attentive, the hotel rooms are not that clean, we had to move rooms as the one we were given (none smoking) had a smell like someone had died while chain smoking. It took an hour to move us to the next room and the hotel was not full, making us late for our dinner. When we go to the new room we found out our luggage had been left in the hallway for the previous hour unattended (luckily nothing was missing). When we got in to the new room the showers mixer tap was broken and was never fixed for our entire stay. For breakfast, our attendant would not let us order cooked breakfast although the next table with a different waiter could! We also received tea poured from a coffee flask, which tasted of coffee! When we asked for a fresh teapot we were told you couldn't get one, yet the table next to us had a tea pot on their table! Dinner on the other hand at the Thai restaurant was very very good and we would go back only to have dinner there. On the whole not a good experience and not one I would ever have expected from an Anantara.

7 Johannes R.
South Africa
October 15, 2014
Average Hotel
The best three things about this hotel was the Food, especially the Thai restaurant, the Pool Side service, and the Spa Treatment
The hotel itself looks great, arabesque style, with good interior decoration. The reception was good and the service was great until we arrived in our room. The room looked good, the only problems we found with the room was the pillows, there were other pillows available, but at an additional cost. Also one of the wine glasses were dirty, for the rest, no problem. The buffet dinner around the pool was good, food was good, but waiter knowledge lacked from one to another, when asking a question, you would get one answer, when asking the same question to another waiter, it would be a different answer, they also took long to replenish the food when it ran out, so some types of food you you could not have more of, or some not at all, and when asking when it will be available, you keep getting told "it's coming". In the morning when going down to the pool, passing through the reception lobby, we greeted two female staff members who were standing there, supposedly welcoming new guests, and they looked at us without a word or a smile in return, we found this a bit rude. Once we got to the small but cozy pool area, we enjoyed a nice day on the sunloungers while receiving great service from the pool are staff. The roof top bar is nice, but again the waiter service is not the greatest. We had treatments at the Spa, the spa itself is not the best, the layout is not great and the interior decor and ambiance is non existant. Luckily the treatments themselves were excellent! We had dinner at the Thai restaurant, and although the ambiance is not the greatest, the service as well as the food was fantastic! So to sum up our stay, other than the two rude ladies, and the not-so-knowledgeable waiters (and i don't mean all), the service was good, and the food was good. Activities are limited, but the pool is small but nice, a nice quiet hotel. We will however not be returning as we found it to be just an average hotel, with nothing special to offer.

4.7 alana H.
Australia
October 10, 2014
Not worth the money...
The buffet breakfast
I had spoken to staff earlier in week to see if I could get early check in as we were checking out early and no one could answer. They said they would get back to me- they never did. When driving from Dubai and ringing for directions- no one could give us clear directions. I also rang in advance for a baby cot or should I bring my own travel cot, they said they have. When we got there it took more than 3 hrs to secure one and have it bought to room. It was dusty and broken. I booked an executive suite and got told on arrival that we couldn't come into the business lounge with the baby. So what was the point???? The pool was also very small for the amount if guests who were staying there. We asked to have room tidied at 7am (rubbish taken, room service from night before) and we came back to room at 11am for baby nap and room not been touched. Same happened at check out... Not impressed.

6.3 Shaveer H.
South Africa
October 08, 2014
disappointing stay
clean room, good gym
Really disappointed, nothing close to 5star service. Incompetent staff. Definitely would not recommend the in house restaurants. Ingredients offers a variety of foods of which many dishes are not fit to be served. Food poisoning on first night. Definitely not a relaxing or romantic getaway.

9.3 FERAS A.
Saudi Arabia
October 07, 2014
Greatest Turkish Hammam
Clean... quite.... relax
Greatest Turkish Hammam ever... you must try it .... great service & experience and kind staff