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Excellent 8.9
Based on 181 reviews

Recent customer comments

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Excellent



based on 181 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.4
  • Location 8.8
  • Room Comfort/Standard 9.4
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.5

alana H.
Australia
October 10, 2014
Not worth the money...
The buffet breakfast
I had spoken to staff earlier in week to see if I could get early check in as we were checking out early and no one could answer. They said they would get back to me- they never did. When driving from Dubai and ringing for directions- no one could give us clear directions. I also rang in advance for a baby cot or should I bring my own travel cot, they said they have. When we got there it took more than 3 hrs to secure one and have it bought to room. It was dusty and broken. I booked an executive suite and got told on arrival that we couldn't come into the business lounge with the baby. So what was the point???? The pool was also very small for the amount if guests who were staying there. We asked to have room tidied at 7am (rubbish taken, room service from night before) and we came back to room at 11am for baby nap and room not been touched. Same happened at check out... Not impressed.

Shaveer H.
South Africa
October 08, 2014
disappointing stay
clean room, good gym
Really disappointed, nothing close to 5star service. Incompetent staff. Definitely would not recommend the in house restaurants. Ingredients offers a variety of foods of which many dishes are not fit to be served. Food poisoning on first night. Definitely not a relaxing or romantic getaway.

FERAS A.
Saudi Arabia
October 07, 2014
Greatest Turkish Hammam
Clean... quite.... relax
Greatest Turkish Hammam ever... you must try it .... great service & experience and kind staff

Sumaya K.
United Arab Emirates
October 02, 2014
Relax
Relax clean view

Ahoud M.
United Arab Emirates
October 01, 2014
great
all good ..

Juliane J.
United States
September 29, 2014
best hotel in UAE
Price, Staff and Hotel
This is by far the best hotel in the UAE. I love it here and always look forward to going back

Jean G.
Philippines
September 28, 2014
Amazing stay
Swimming pool, room, restaurant
all was good except for poor wifi connection

Michael L.
Canada
September 16, 2014
the Kasara room is worth the extra money
Kasara staff, concierge Nabi, valet
excellent all round - well done.

Faisal A.
United Arab Emirates
September 15, 2014
Fantastic Suite
Value of money , Huge and luxury suite , view
Amazing , like it

Susan B.
United Kingdom
September 09, 2014
Relaxing weekend break
Spacious rooms, fantastic breakfast, lovely pool