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Excellent 8.4
Based on 737 reviews

Recent customer comments

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based on 738 reviews
  • Cleanliness 8.7
  • Facilities 8.2
  • Location 8.0
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 7.9

Maurizio P. from Italy
Solo travelers
Stayed 3 nights in April 2015
Great facilities and surroundings
Location,facilities and beach club.
Overall very good, great for families with young kids. Room prices very reasonable but food prices at the on-site venues way too high.
Reviewed May 04, 2015

yufeng W. from China
Stayed 2 nights in December 2014
Very nice hotel
Nice view nice sevices
I really had good time. I went there with my parent and husband. The decoration in the room and the theme about the hotel are all purple which is my favorite color. The service is perfect. Very nice beach. Overa everything is perfect.
Reviewed April 21, 2015

Paresh A. from Australia
Families with young children
Stayed 3 nights in April 2015
size, friendliness and facilities
size, friendliness and facilities
Not too far from airport, great for kids, beach was clean, pools were clean, a resort this size should have more restaurants i felt, spa was great, size of rooms were excellent.
Reviewed April 07, 2015

Shun L. from Hong Kong
Stayed 5 nights in March 2015
A wonderful resort
staff are great , polite, friendly and respnsible; everyday get a little suprising gift when back to room; nice place to relax
It's definitely worth staying again.
Reviewed April 07, 2015

Natalie H. from China
Families with young children
Stayed 4 nights in March 2015
Interior is old and not clean enough
The hotel is big, spacious, staff is nice, and swimming pool is big which extends to different parts to access.
I feel that the resources is limited and mean, they only provide one set of shower gel and stuff while there is two bath places in my room, one shower is outdoor and one is indoor, so making inconvenience especially after swimming and washing with my girl. Furthermore, the restaurants does not provide free drinking water. They never clean the terrace so I can not sit there to enjoy the view. still some good points to share, shuttle is free to go to other nearby hotels which is free. Price of restaurant food is fair, swimming pool is nice and big, private beach is also good.
Reviewed April 05, 2015

Kary L. from Canada
Families with young children
Stayed 4 nights in March 2015
Generally satisfied. But ants were a problem.
Breakfast was great. And the kids club house was nice. Nice pools and could walk up to the beach.
We were generally happy with our stay except for the ants problem. We put our boy's used piece of pants and shirt on the washroom counter. The clothes probably had a little bit of sauce stuck on it from breakfast. We came back to the washroom in the evening, and it was a scary sight. The whole shirt and pants were covered with colonies of ants. Ants were everywhere on the washroom counter. After we have killed off the ants by spraying them with water, For the next few days, there were fewer ants but there were still crawling out is new towels that they gave us each day. Also, we used the sponge they provided to wash the dishes. And we made sure we rinsed of the sponge thoroughly after using it. The next morning we came to the kitchen and found the sponge was completely covered with ants again. I think the villas have a problem with the infestation of ants. We have previously stayed at Outrigger Laguna, and we used their kitchen and ate around the villa with no problems of bugs or ants at all. So this was a little scary this time. Also, if you don't have other resorts to compare to in Laguna, then you would be happy with Angsana. Staff was helpful. But we compared it to Outrigger and Angsana is definitely more aged. The shuttle comes every 20 min to bring you to the main area, which is very good.
Reviewed April 02, 2015

Tze H. from Malaysia
Families with young children
Stayed 3 nights in March 2015
enjoyable and relax place to be
Great service/polite staffs, attentive to details (live music, essence oil in the room at night, door latch to stop children from going out of room, good quality toiletry, etc), pleasant environment
Reviewed March 27, 2015

Stephanie L. from United States
Families with older children
Stayed 8 nights in March 2015
Family Rest and Fun
The villa pool, the breakfast buffet, the peaceful atmosphere.
Our stay was very nice. Our party of 7 ranging from age 7 - 63 stayed in a 3-bedroom villa. The only downside was the distance of the villa to the main accommodation lobby and facilities. While we had prompt shuttle service most occasions, there we a couple of times during our 8 nights that we waited over 20 minutes for the shuttle, outside, standing on the street in the heat. The proximity to local restaurants and shopping was easy walking. Everyone enjoyed the baby elephant visits. Housekeeping was good and the overall hospitality was very warm. The excursions, while higher priced, were first class.
Reviewed March 25, 2015

Michael W. from Australia
Stayed 4 nights in June 2014
A true resort
The room, scenery and resort lifestyle
Half way between the Airport and Patong so it can be expensive travelling out of the resort, we were there for a wedding so there was no reason to leave and enjoyed the resort as a resort.The breakfast is an international buffet and you cant go wrong. We had a lakeside room which i would definitely take again.
Reviewed March 17, 2015

Chan N. from China
Families with young children
Stayed 2 nights in February 2015
Need improvement.
Lovely swimming pool. Near the Beach. Good breakfast.
We stayed in 2 bed-room lodge. There were lots of mosquitos. I don't know which kind of mosquito. Some bit people, some did not bit. But still annoying. Always had at least 3 mosquitos in the bed room. Likely entering though the air conditioner. The water flow in the 1/F bathroom was very very weak. Also need to wait for more than 3 mins for hot water. We visited Laguna 10 years ago. The beach was very impressive at that time. One of the most beautiful beach I had ever seen. But now, lots of cigarette and rubbish. Definitely, need to fix that up. The pool was lovely and we had good time in there. Breakfast was good as well. The Thai Restaurant was OK, but not to the level of Good. Some disappointment.
Reviewed March 13, 2015