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Angsana Laguna Phuket Hotel

10 Moo 4 , Srisoonthorn Road,, Bang Thao, Phuket, Thailand 83110 (Show on map)

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Area: Bang Thao Number of Rooms: 409
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
235 reviews

Value for Money
8.1
Location
8.0
Staff Performance
8.6
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.7
Food/Dining
7.8
Families with young children (235)
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Paresh A. Families with young children Australia, April 6, 2015
size, friendliness and facilities

size, friendliness and facilities
9
Not too far from airport, great for kids, beach was clean, pools were clean, a resort this size should have more restaurants i felt, spa was great, size of rooms were excellent.
Kary K. Families with young children Canada, April 1, 2015
Generally satisfied. But ants were a problem.

Breakfast was great. And the kids club house was nice. Nice pools and could walk up to the beach.
8.7
We were generally happy with our stay except for the ants problem. We put our boy's used piece of pants and shirt on the washroom counter. The clothes probably had a little bit of sauce stuck on it from breakfast. We came back to the washroom in the evening, and it was a scary sight. The whole shirt and pants were covered with colonies of ants. Ants were everywhere on the washroom counter. After we have killed off the ants by spraying them with water, For the next few days, there were fewer ants but there were still crawling out is new towels that they gave us each day. Also, we used the sponge they provided to wash the dishes. And we made sure we rinsed of the sponge thoroughly after using it. The next morning we came to the kitchen and found the sponge was completely covered with ants again. I think the villas have a problem with the infestation of ants. We have previously stayed at Outrigger Laguna, and we used their kitchen and ate around the villa with no problems of bugs or ants at all. So this was a little scary this time. Also, if you don't have other resorts to compare to in Laguna, then you would be happy with Angsana. Staff was helpful. But we compared it to Outrigger and Angsana is definitely more aged. The shuttle comes every 20 min to bring you to the main area, which is very good.
Natalie H. Families with young children China, April 1, 2015
Interior is old and not clean enough

The hotel is big, spacious, staff is nice, and swimming pool is big which extends to different parts to access.
7
I feel that the resources is limited and mean, they only provide one set of shower gel and stuff while there is two bath places in my room, one shower is outdoor and one is indoor, so making inconvenience especially after swimming and washing with my girl. Furthermore, the restaurants does not provide free drinking water. They never clean the terrace so I can not sit there to enjoy the view. still some good points to share, shuttle is free to go to other nearby hotels which is free. Price of restaurant food is fair, swimming pool is nice and big, private beach is also good.
Tze J. Families with young children Malaysia, March 26, 2015
enjoyable and relax place to be

Great service/polite staffs, attentive to details (live music, essence oil in the room at night, door latch to stop children from going out of room, good quality toiletry, etc), pleasant environment
9
Chan S. Families with young children China, March 1, 2015
Need improvement.

Lovely swimming pool. Near the Beach. Good breakfast.
7
We stayed in 2 bed-room lodge. There were lots of mosquitos. I don't know which kind of mosquito. Some bit people, some did not bit. But still annoying. Always had at least 3 mosquitos in the bed room. Likely entering though the air conditioner. The water flow in the 1/F bathroom was very very weak. Also need to wait for more than 3 mins for hot water. We visited Laguna 10 years ago. The beach was very impressive at that time. One of the most beautiful beach I had ever seen. But now, lots of cigarette and rubbish. Definitely, need to fix that up. The pool was lovely and we had good time in there. Breakfast was good as well. The Thai Restaurant was OK, but not to the level of Good. Some disappointment.
Adenio N. Families with young children Brazil, February 10, 2015
trip to forget

pool side, children corner, food
8.7
i've been at laguna since 2003. for sure, is the best place for family with kids. angsana is always is the top of my list when i need to search for a perfect spot in phuket. unfortunately, this time the reception at my check in was just a mess. staff very rude and lost with lots of people checking in and checking out. i arrived around 11:00 am, than after several minutes waiting infant of the reception, finally someone came to talk to us. than for my surprise, i was informed that my check in time should be 3:00 pm and not 12:00 as always. i was traveling with my wife and my son, 2 years old. the staff informed me that i should check the hotel website before fly to phuket. after my decision to cancel my stay and find another hotel at laguna, a girl working at angsana found a room and did her best to revert the situation. this is not the first time that i stay at angsana, i've ben there since sheraton was the one in charge for the facilities, but somehow this time, was just a mess.
Alessandro C. Families with young children Italy, December 26, 2014
Good resort for families with babies/children

location, services, comfort
7.3
The hotel is quite big, resort style, and offers several services for babies/children including a baby sitting service and a kids club, which could be useful for couples. The rooms are spacious and well kept, and overall the state of the hotel is good; there are 3 different restaurants, we've tried them all and in our opinion the Thai one is way better than the others. All three are quite expensive though, but I guess this is normal as they're inside the resort. The pool is nice and big, and there's also a private beach. All in all, a good place to stay in Phuket.
Becky L. Families with young children Canada, December 26, 2014
A 30min ride to Patong Beach. clean & friendly.

Friendly & efficient staff, clean rooms.
8.3
Becky L. Families with young children Canada, December 26, 2014
Friendly & helpful staff

Service, amenities
8.3
Sok F. Families with young children Macau, December 25, 2014
Nice resort for children

Large, spacious, many facilities
6.7

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