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Good 6.6
Based on 226 reviews

Agoda Verified Reviews

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Good



based on 226 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 5.4
  • Location 7.5
  • Room Comfort/Standard 6.4
  • Service 7.0
  • Value for Money 6.4
  • Food/Dining 5.6

LE N.
Vietnam
October 08, 2015
It was the worst hotel I've ever stayed in.
2 days

yusoff A.
Malaysia
July 06, 2015
Good Hotel
Best location, staff friendly & clean

Nima S.
United States
July 05, 2015
Horrible Staff
Location was the only good thing about this hotel
The exereince was horrible. The experience I had there was something I never had in my life. I asked for an extended check-out the night before my check-out. I called the front desk and was told by the employee that for 1000 yen I could get an extended check out to 3 pm. At check out I was told, surprisingly, that it was 3000 yen and I had to check out at 2 pm. I told them their must be an honest mistake or misunderstanding because the employee told me something different the evening before. They told me that there was a booklet in the room and that they would not take less than 3000 yen. I told them why would I double check what the employee told me. That it would be reasonable for a guest to call the front desk and rely on the information given from the front desk. Ultimately, we were taking about $25 dollars. You would think the hotel would work with the guest as it was a nominal amount and there was an honest misunderstanding. Well, that is not what happened. Unbeknownst to me they called the police and strong armed me for the $25. It was one of the most bizarre and horrible experiences I ever had. The police took my ID and passport. I was treated like a criminal. And for what?? Because the hotel staff gave me incorrect information and there was an honest misunderstanding. I could not even speak to the police because they could not speak English. They just made me feel like I was going to get take to the station. It was a truly horrible, unnecessary, and disgusting experience. After they strong armed me for the $25, they had me escorted out of the hotel. Way to take responsibility for their hotel staff giving the guests inaccurate information. It was a scary and terrifying experience especially over $25 dollars. This hotel should be ashamed to treat people like this. Stay away from this hotel. Horrible and cruel people work there.

Earl A.
Singapore
May 19, 2015
Pleasant experience good location
location location location
pleasant

Lingpo W.
Taiwan
May 05, 2015
Room is too small
Location
The room is around the corner, very small and some pipe smell

Rafael F.
United States
May 01, 2015
Bad tourist experience
No AC being hot outside

Akash S.
Thailand
February 09, 2015
Cheap but the smallest rooms I ever saw
Staff and location

Andrew A.
United States
January 12, 2015
Black Mold
Location, convenience of checkin/out, complimentary hygienic instruments
There was black mold in the shower. I asked for a change of room and they moved me to another small room with less black mold in the shower. The rooms smelt old and musty and, wreaked of cigarette smoke as if it were stained in the walls.

Sam C.
United States
January 11, 2015
You get what you pay for...
Good value, good area
The hotel is a typical hotel with rooms you need to squeeze into. When we checked in, the bathrooms still had hair from the previous guest, and tubs don't drain well due to the inadequate plumbing. We had two rooms for a family of four. We barely squeezed into the rooms which barely fit a full size bed, desk and tv. Impossible to move around without bumping into each other. Biggest gripe is that you can hear everything outside your door. We had a few guests that were extremely noisy at midnight, and others that insisted on having loud conversations at 7am. Needless to say, we were very irritated. The staff were ok, and , they're known for their customer service. It is a good deal, and we'd peobably return despite the gripes.

HEE J.
Australia
January 07, 2015
APA Hotel Nishiazabu
location