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APA Hotel Nishiazabu

4-4-5 Nishi-Azabu, Minato-ku, Roppongi, Tokyo, Japan 106-0031 (Show on map)

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Formerly : Apa Nishi-azabu Hotel
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Area: Roppongi Number of Rooms: 193
Free Wi-Fi

Recent customer reviews

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Pleasant

6.7

from 206 reviews

Value for Money
6.5
Location
7.6
Staff Performance
7.1
Hotel Condition/Cleanliness
7.0
Room Comfort/Standard
6.5
Food/Dining
5.6
All reviews (206)
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Nima S. Business travelers United States of America, July 4, 2015
Horrible Staff

Location was the only good thing about this hotel
3.3
The exereince was horrible. The experience I had there was something I never had in my life. I asked for an extended check-out the night before my check-out. I called the front desk and was told by the employee that for 1000 yen I could get an extended check out to 3 pm. At check out I was told, surprisingly, that it was 3000 yen and I had to check out at 2 pm. I told them their must be an honest mistake or misunderstanding because the employee told me something different the evening before. They told me that there was a booklet in the room and that they would not take less than 3000 yen. I told them why would I double check what the employee told me. That it would be reasonable for a guest to call the front desk and rely on the information given from the front desk. Ultimately, we were taking about $25 dollars. You would think the hotel would work with the guest as it was a nominal amount and there was an honest misunderstanding. Well, that is not what happened. Unbeknownst to me they called the police and strong armed me for the $25. It was one of the most bizarre and horrible experiences I ever had. The police took my ID and passport. I was treated like a criminal. And for what?? Because the hotel staff gave me incorrect information and there was an honest misunderstanding. I could not even speak to the police because they could not speak English. They just made me feel like I was going to get take to the station. It was a truly horrible, unnecessary, and disgusting experience. After they strong armed me for the $25, they had me escorted out of the hotel. Way to take responsibility for their hotel staff giving the guests inaccurate information. It was a scary and terrifying experience especially over $25 dollars. This hotel should be ashamed to treat people like this. Stay away from this hotel. Horrible and cruel people work there.
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Yusoff A. Families with young children Malaysia, June 4, 2015
Good Hotel

Best location, staff friendly & clean
7.3
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Earl A. Business travelers Singapore, May 17, 2015
Pleasant experience good location

location location location
7.3
pleasant
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Lingpo W. Solo travelers Taiwan, May 1, 2015
Room is too small

Location
4
The room is around the corner, very small and some pipe smell
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Rafael F. Groups United States of America, April 30, 2015
Bad tourist experience

No AC being hot outside
4.7
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Andrew A. Business travelers United States of America, January 10, 2015
Black Mold

Location, convenience of checkin/out, complimentary hygienic instruments
5
There was black mold in the shower. I asked for a change of room and they moved me to another small room with less black mold in the shower. The rooms smelt old and musty and, wreaked of cigarette smoke as if it were stained in the walls.
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Hee S. Couples Australia, January 6, 2015
APA Hotel Nishiazabu

location
5.3
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Chung H. Families with young children United States of America, January 5, 2015
Good shower

Water
6.3
👍
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Johnathan L. Solo travelers Singapore, January 4, 2015
Old, small, smelly rooms

Quiet
4.7
Rooms were old, had a lingering smell, water In the bathtub kept on getting blocked. Won't stay again.
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Joshua H. Solo travelers United States of America, January 1, 2015
Small but clean and comfortable.

Clean, Good Staff, Comfortable Bed
8
The room is much smaller than it appears in the pictures. Other than that no complaints. I felt the price was high but I also stayed during New Years when every hotel in Tokyo is super expensive.
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APA Hotel Nishiazabu TokyoAPA Hotel Nishiazabu Tokyo - Food and BeveragesAPA Hotel Nishiazabu Tokyo - EntranceAPA Hotel Nishiazabu Tokyo - Guest RoomAPA Hotel Nishiazabu Tokyo - ReceptionAPA Hotel Nishiazabu Tokyo - InteriorAPA Hotel Nishiazabu Tokyo - ExteriorAPA Hotel Nishiazabu Tokyo - ExteriorAPA Hotel Nishiazabu Tokyo - ReceptionAPA Hotel Nishiazabu Tokyo - ExteriorAPA Hotel Nishiazabu Tokyo - Guest RoomAPA Hotel Nishiazabu Tokyo - Guest RoomAPA Hotel Nishiazabu Tokyo - Guest RoomAPA Hotel Nishiazabu Tokyo - ViewAPA Hotel Nishiazabu Tokyo - Guest RoomAPA Hotel Nishiazabu Tokyo - InteriorAPA Hotel Nishiazabu Tokyo - Guest RoomAPA Hotel Nishiazabu Tokyo - Guest RoomAPA Hotel Nishiazabu Tokyo - BathroomAPA Hotel Nishiazabu Tokyo - FacilitiesAPA Hotel Nishiazabu Tokyo - ReceptionAPA Hotel Nishiazabu Tokyo - FacilitiesAPA Hotel Nishiazabu Tokyo - Exterior


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