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Very good 7.6
Based on 678 reviews

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Very good



based on 678 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.6
  • Location 6.9
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 7.2
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Andre S.
Switzerland
January 14, 2014
A huge deception in every way...
The only thing that was halfway acceptable where the pools which were maintained more or less and provieded a good sea view, but apart from that...
A badly managed hotel, can pretty much spoil your vacation. - as you can't swim in the beach in front of the hotel, you have to commute by hotel shuttle, which only goes a few times per day - every morning we got woken up early, eihter by the phone next to our room or by staff waking us up at 5 in the morning, as they confused room numbers (sic!) - instead of making an excuse, he tried to hide in an adjacing room in the dark - but we spotted him anyway; we also got woken up by garden work or construction work every second morning. - the hotel has never enough parking spaces for cars and its very difficult to find a spot (if at all) - the food in the restaurant was not edible - and they don't understand a word of English. So every time we ordered something, they called back after 10 minutes, as they had not understood what we ordered! - children are not welcome and staff is unfriendly and rude to them - the room service never cleaned well and things were never replenished (coffee, shampoo, sope...) - breakfast was poor and unvaried - the quality substandard - the whole hotel - from shower to general buildings looks old and unmaintained ... Although we brought all problems to the duty managers immediate attention, we never got a single feedback nor any other compliment. But instead we had to hear from him, that we were never satisfied and that complaining guest are not welcome. It really is the case, that this hotel is ideal for bus tourists who arrive late at night, just sleep there and leave the next morning. This way, you don't get in contact with the not existing service of this hotel. I can only recommend to anyone who wants to spend a pleasant and calm holiday to choose a hotel, which has much better guest evaluations as this is the case here, where no one cares about the paying customer at all. Take the money, yes; provide corresponding service, no. In other parts of the world, this hotel would not get more than 3 stars if at all.

cheang L.
Macau
January 11, 2014
relax and romance experience
beautiful view, awesome swimming pool, nice thai design
it is hard to find the location but it is far from the beach and hard to access transportation to different places. but the food from restaurant is tasty and awesome. it is good for couples and nothing to do except relaxing.

Min W.
United States
January 10, 2014
very old hotel the location is not very convinence
ocean view is the only best
not convenience location and flea bites on both my husband and me no elevator need go up to third floor with many steps, and the room far away from the hotel lobby where need to go up to the hill no recommend for every one

Boon L.
Singapore
January 02, 2014
Satisfied
Location, View and room
Good but i found that most of your hotel staff pay more attention on European then Asia guess, please be fair to every guess. Thanks :)

Eamonn M.
United Kingdom
December 19, 2013
Good value for money
Location and view
Hotel a bit dated in terms of decoration and facilities, but good location .

Shuk T.
Hong Kong
December 12, 2013
relex
free parking,nice swimming pool,room with wifi
hotel locate near beach,to patong city need 20-30mins drive. but hotel have a lot of tour group check in...

Andrea M.
United Kingdom
November 11, 2013
Relaxing, fun and not long enough.
Friendly staff, amazing swimming pool and great food
We truely enjoyed our stay. The Hotel had everything we needed and great helpful friendly staff.

Nigel S.
New Zealand
November 09, 2013
Good value and great location.
Pools, breakfast and

Joseph D.
United States
November 03, 2013
Great staff
excellent staff service, nice ocean view, quite.
Staff was exceptional, food was average, location not ideal if you want easy access to the beach

RAUF G.
Turkey
October 31, 2013
ok
nothing
so far to the beach, insufficient cleaning, rooms are bad smelling