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Recent customer comments

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Very good



based on 673 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.2
  • Location 6.9
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.5
  • Food/Dining 7.2

6 Joanne J.
Hong Kong
October 16, 2015
Value for money but not 4 star hotel
Value for money

4 Mark T.
Egypt
September 07, 2015
worst experience ever!
Aquamarine Resort and Villa
Nightmare

9 Andre W.
South Africa
September 11, 2015
Stunning hotel but needs some basic maintenance
Location, decor and the rooms
Our first stay in Kamala Beach. Away from the busy Patong beach. I prefer to be on the quiter side of Phuket. 15 minutes away from Patong beach and worth the drive. Food and drinks are very expensive at the hotel. Stunning rooms and the most friendliest staff.

9 MIN K.
Myanmar
August 14, 2015
It's quiet and relaxing. Feel peace to stay.
Staff are very nice. It got 3 pools.
It is nice to stay there. Very relaxing.

6 Matthew E.
United Kingdom
August 10, 2015
Good Value for Money.
Pool. Views of the sea.
The rooms were clean and check in was a swift process. We got upgraded to a sea view room which was nice of them. Pleasant staff until checkout. We asked for late checkout which they denied saying they were "full"... Hard to believe during low season but ok, I accepted it. We received a call just as we were about to checkout at 12:03 (3 minutes after checkout time) to ask if we were ready to checkout..... I found this slightly annoying.... 30mins late then fair enough. Upon checkout I had to wait while they checked out room... Given there was no minibar and very limited toiletries to steal, I'm not sure why they did this. They had my credit card details in case for any damages etc. I didbt feel very nice to be treated in this way, and no other 4-5 star hotel does this (that I know of) The breakfast was average at best, but sufficed to fill the void. On the up side the views from the pool and room were very good. The pools were clean. Overall I feel they must have alot of guests steal towels and amenities. This was made apparent when we had to sign for our pool towels and sign again when we returned these..... Just not great customer relations. To conclude its a nice hotel in a quiet area of Phuket. Good value for money and you get what you pay for. Id say it was 3*, not 4

7.3 Michael P.
United States of America
August 05, 2015
A mixed bag resort
Comfortable room, quiet, view from balcony
A very nice resort but need to improve to deserve a 4 stars. Staffs were excellent, room are nicely clean and quiet. The daily breakfast buffet is a joke. I only ate for 1 morning, food needs to be fresh, presentation and appealing to eat. The beach is pretty much in-accessible to swim due to seaweeds, rocks. I stayed in Villa 5 for 3 nights and it a pain to walk up and down the hill everyday. Need more golf carts for this. After 8pm, this resort is a ghost town, only a pool bar open with 2-4 guests...need more in resort entertainment. i would give a 3 stars

6.7 Claire H.
Singapore
June 19, 2015
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7.7 Wai S.
Singapore
May 07, 2015
Great hotel
Room location and clean
Great villa with pool privacy lover first choice it's a great stay if you can drive around

4 Gary P.
United Kingdom
May 07, 2015
Just OK
Ok but not fantastic,

5.3 APINYA C.
Thailand
March 31, 2015
not suit for elderly
good view, hill resort, difficult transport
There is a good view but the resort is in the steep hill so it is not suit for elderly. The staffs are not good. They seemed to do not want to give us the services. Bad service in my opinion. By the way thank you to teach us that the 4 stars hotel does not mean good.