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Very good 7.6
Based on 678 reviews

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Very good



based on 678 reviews
  • Cleanliness 8.1
  • Facilities 7.6
  • Location 6.9
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.5
  • Food/Dining 7.2
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Thu N. from United States
Solo travelers
Stayed 2 nights in October 2015
Horrible
I booked for two nights and because they wouldn't give me a refund on the two nights I had to at least stay for one night to find another place to stay somewhere else on my second night. Rooms smelled like mold, walls were dirty, found a lizard in our room, horrible wifi, almost non in the room until they transferred us into another room it was slightly better but not great. Manager was not very accommodating and was rude. Do not stay here it's not a 4 star hotel. If you're looking for something cleaner go next door to the Hyatt. Better food and cleaner.
Reviewed October 27, 2015

Joanne J. from Hong Kong
Groups
Stayed 3 nights in September 2015
Value for money but not 4 star hotel
Value for money
Reviewed October 16, 2015

Joanne J. from Hong Kong
Couples
Stayed 3 nights in September 2015
Value for money but not 4 star hotel
Value for money
Reviewed October 16, 2015

Andre W. from South Africa
Couples
Stayed 2 nights in August 2015
Stunning hotel but needs some basic maintenance
Location, decor and the rooms
Our first stay in Kamala Beach. Away from the busy Patong beach. I prefer to be on the quiter side of Phuket. 15 minutes away from Patong beach and worth the drive. Food and drinks are very expensive at the hotel. Stunning rooms and the most friendliest staff.
Reviewed September 11, 2015

Mark T. from Egypt
Couples
Stayed 4 nights in September 2015
worst experience ever!
Aquamarine Resort and Villa
Nightmare
Reviewed September 07, 2015

MIN K. from Myanmar
Couples
Stayed 3 nights in August 2015
It's quiet and relaxing. Feel peace to stay.
Staff are very nice. It got 3 pools.
It is nice to stay there. Very relaxing.
Reviewed August 14, 2015

Matthew E. from United Kingdom
Couples
Stayed 2 nights in August 2015
Good Value for Money.
Pool. Views of the sea.
The rooms were clean and check in was a swift process. We got upgraded to a sea view room which was nice of them. Pleasant staff until checkout. We asked for late checkout which they denied saying they were "full"... Hard to believe during low season but ok, I accepted it. We received a call just as we were about to checkout at 12:03 (3 minutes after checkout time) to ask if we were ready to checkout..... I found this slightly annoying.... 30mins late then fair enough. Upon checkout I had to wait while they checked out room... Given there was no minibar and very limited toiletries to steal, I'm not sure why they did this. They had my credit card details in case for any damages etc. I didbt feel very nice to be treated in this way, and no other 4-5 star hotel does this (that I know of) The breakfast was average at best, but sufficed to fill the void. On the up side the views from the pool and room were very good. The pools were clean. Overall I feel they must have alot of guests steal towels and amenities. This was made apparent when we had to sign for our pool towels and sign again when we returned these..... Just not great customer relations. To conclude its a nice hotel in a quiet area of Phuket. Good value for money and you get what you pay for. Id say it was 3*, not 4
Reviewed August 10, 2015

Michael P. from United States
Couples
Stayed 3 nights in July 2015
A mixed bag resort
Comfortable room, quiet, view from balcony
A very nice resort but need to improve to deserve a 4 stars. Staffs were excellent, room are nicely clean and quiet. The daily breakfast buffet is a joke. I only ate for 1 morning, food needs to be fresh, presentation and appealing to eat. The beach is pretty much in-accessible to swim due to seaweeds, rocks. I stayed in Villa 5 for 3 nights and it a pain to walk up and down the hill everyday. Need more golf carts for this. After 8pm, this resort is a ghost town, only a pool bar open with 2-4 guests...need more in resort entertainment. i would give a 3 stars
Reviewed August 05, 2015

Claire H. from Singapore
Couples
Stayed 4 nights in June 2015
-
-
Reviewed June 19, 2015

Gary P. from United Kingdom
Couples
Stayed 3 nights in May 2015
Just OK
Ok but not fantastic,
Reviewed May 07, 2015