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Excellent 8.4
Based on 1024 reviews

Recent customer comments

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Excellent



based on 1024 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.9
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Staff Performance 8.6
  • Value for Money 8.7
  • Food/Dining 7.5

10 Lindsay B.
Australia
May 06, 2013
The best value for money hotel in Ha Noi
Location, room cleanliness and the amazing staff.
We were so lucky that we struck gold with our choice of hotel. It is perfectly located for exploring the old quarter, the rooms were very clean and the staff could not do enough to make our stay a pleasant one.

4.7 Anna R.
Poland
May 05, 2013
Problems with room availability despite of booking
Location, breakfast, staff
We have booked our room via agoda for 2 nights staying in Aquarius hotel. When we arrived it turned out that hotel is fully booked and we were offered to move to their sisterhotel Indochina which was 50 meters far. There we got awful small room, very smelly and noisy - despite we booked and pay (already via agoda in advance) for delux room. Finally after our claim they changed room only for a slightly better (not smelly but no view). Breakfast in Indochina was awful - only pho soup was eatable. For next night they moved us again to Aquarius hotel , room looked better, but... bed linen was not changed, and there were a lot of bugs and cocroaches in the room!

9 JIN K.
South Korea
May 05, 2013
Clean and Cozy. Very friendly Staffs.
Comfy rooms, Local area, Nice staffs

10 Donald D.
United States
May 04, 2013
A fantastic experience with terrific female cook
Ben at front desk; lady in charge of dining room; housekeeping staff
It was an unexpected delightful experience. In 2005 I stayed at the 5 star Melia and this time at a small family hotel. Everything exceeded our expectations starting with Ben at the front desk. Great laundry service; terrific housekeeping staff, and wonderful young female cook who sings while working in the kitchen.

8 Jordan T.
New Zealand
May 02, 2013
Great and friendly service, very central
Location, decent room, value
Very helpful staff,only booked one night through agoda then decided to stay another night and they gave it to us for same price as agoda. friendly, great location, helped us to find good places to eat. clean room.

10 Jeff P.
Australia
April 29, 2013
Old quarter hotel close to the lake and night mark
The service is the best we have experienced, nothing is too much trouble, great value.
We stayed two nights and the staff have been fantastic in organising train travel, tours and stays at other hotels and tourist advice generally. They stored bags for us and put us up in a related hotel when we returned early from Halong Bay when they were full. We will be back there in a few days following a trip to Sapa where they have arranged train travel, transfer and hotel stay. This hotel is great value.

5 Vo Y.
Vietnam
April 28, 2013
Just nice
location, staff performance

7.3 BELINDA H.
Australia
April 23, 2013
Great Location. Great room. Good value
location, value
For the cost of this hotel it is great value. The room is lovely, with a nice outlook onto the street and activity outside. Location is fine - some restaurants around and only a short walk to the lake. Breakfast is a bit ordinary, but overall the stay was good.

9 Po W.
Singapore
April 20, 2013
2nd stay just as good as the 1st time
Helpful staff, location
The hotel helped us store our luggage during our overnight trip to Halong Bay - that was great. Minor issues with the room were fixed immediately. We didn't have any problems with noise from the street even though the room faced it. Many local coffee shops along the same street, and the backpacker area with pubs (likely even noisier at night) within 10 mins walking distance. Probably not as close to the other attractions (besides the lake and old quarters), but then again, we didn't visit many and I suspect they are not concentrated enough to be within walking distance to any one hotel. All in all, highly recommended and we will definitely recommend this hotel to our friends and return ourselves if in Hanoi again.

9 Po W.
Singapore
April 20, 2013
Perfectly adequate for a great value stay in Hanoi
Wonderful and honest staff, central location
This hotel is really excellent value for the price, and I commend the staff especially - the day porter was VERY honest, and the manager was fluent in English and helpful. The agoda price we paid didn't include breakfast - it's an additional US$3 per person, but I felt it was reasonable for the variety and quantity. Another alternative is to get grab a local baguette from the street corner vendor at the nearest traffic junction (1 min away on foot). Ask the staff for the korean mee recommendation - it's less than 5 mins away in the same direction, cheap and delicious.