Back to hotel info

Excellent 8.4
Based on 1042 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1042 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 8.7
  • Food/Dining 7.5
Sort by

Jake K.
United States
July 25, 2016
Amazing Staff
Hanoi's old quarter is filled with hotel options. My wife and I stayed here on a whim and couldn't be happier. This was our first day in Vietnam and we heard about so many scams, but the hotel booked us on a tour to Sapa, which was amazing, and bought our onward train tickets to Hue for us. The staff made our stay in Hanoi a truly pleasant experience.

Francisco C.
Spain
July 06, 2016
OK
Good staff

Luis O.
Malaysia
June 23, 2016
No comments
No

Pairote L.
Thailand
June 07, 2016
Best staff best location but save money
Very good location

Lee K.
Malaysia
May 19, 2016
Great location, friendliest staffs, exceeding expectations
Booked 2 rooms with this hotel and we managed to have early check-in and also room upgrades when we arrived, which we were very glad of. Also, booked a tour package with them to travel to Halong Bay and some transportation arrangements. I liased with Ms Yen whom been nothing but lovely and was wonderful in giving us advise on local places to eat (the non-overrated eateries). Her hospitality really made us feel at ease and well taken care of in a foreign country where we don't even speak their language. Kudos!

Carissa L.
Singapore
May 18, 2016
:)
Nothing to complain about

Carissa L.
Singapore
May 18, 2016
:)
Location is good, wifi a little slow but otherwise useable :) Breakfast is good with personalised service and LOTS of healthy and sweet fruits yum!

Maria C.
Philippines
May 14, 2016
Great and very hospitable and team
The hotel is small but the food they serve during breakfast and hospitality of they staff - from the night shift front desk officer Juan, the manager Nam and Day officer Yen and all the rest of the team gave 5 star quality service to us and the rest of the guests. They were very attentive to the needs of the guests and remembered our names. Definitely a 10!!

Mathieu C.
France
May 10, 2016
Good stay
Good location in old quarter, close to the lake. Cheap room but no window. Very good and cheap airport shuttle. Good wifi.

Imam S.
Indonesia
May 07, 2016
Hotel with the good staff and friendly
The location hotel closed with old quater, hoa Kim Lake and pupet water long just walk 5 minutes. Good location and recommended.