02 سبتمبر, 2014
My friend and I checked the reviews for this hotel before booking and felt confident that we'd enjoy our stay.
This was not the case.
Our arrival was fine. Friendly and polite staff checked us in and showed us to our room.
We left to check out the grounds straight away. They were quite large and although it was a little run down in places, the trees and shrubs made it much brighter and aesthetically pleasing.
The pool looked very inviting.
The restaurant was fine with attentive and friendly staff - although we were the only ones in the restaurant so this is expected.
The trouble came when we went back to the room...:
Bugs in the bed,
Bugs on the towels on the bed,
Bed lamp cable where the switch sparked and crackled when knocked,
Dirty bathroom sink, floor and toilet,
An old shower unit,
Air conditioning which didn't work as well as expected.
Also, the internet was terrible. I couldn't connect in the room at all even though there were 3 hot spots for the resort. Even in public areas e.g. next to reception, the signal constantly dropped in and out.
We had spoken to the man who owned then hotel during our meal in the restaurant and he told us we had one of the better rooms. I dread to think what the other rooms were like.
We stayed one night then left after checking into a different hotel. I left having no less than 5 bites acquired the one night we stayed there.
The hotel is not near any other restaurants or shopping centres (about 40mins by taxi).
We may have visited in their low season but this is no excuse for their lax hygiene and cleanliness.
Very disappointed and dissatisfied. So much so that I have complained to Agoda as I feel this was appalling and should be looked into.
I wouldn't recommend this hotel.
18 يونيو, 2014
Pleasant stay in a beautiful garden,themed resort
Natural surroundings with hammocks and garden, peaceful resort, friendly staff
My stay was good, would recommend this hotel to people who want some peace and tranquility in a nature,themed resort. Great for holiday with family and friends. Food's average and takes about 45 mins to be served. Note that there is no children's pool. Massage at the resort was awesome.
27 مايو, 2014
Far from beaches, rooms not useful
Good food, staff friendly, nice garden
Very boring, besides the swimming pool nothing to do.
21 أبريل, 2014
clean, nice gardens, serene
16 مارس, 2014
Went to spend some time with the girlfriend.
Great service,comfortable and chilled out vibe
Got to say i loved the resort as it was a cool place just to kick back and chill with my girlfriend.
Staff where awesome and made me feel relaxed and jessica at the front desk was exceptional.
Cheap enough to reach by taxi from the airport and not as busy as the town.Didnt explore much as happy to stay in the hotel.
07 مارس, 2014
A piece of local Cebu on your door step
Very quiet hotel with nice gardens very attentative and friendly saff, and local life on your doorstep
عائلة مع أطفال صغار
04 يناير, 2014
Pleasent stay for a few nights
Swimming Pool, quiet and friendly
We had a decent stay at Alta Cebu, swimming pool is ok but they should have someone working the bar area all day. The TV channels were few and would keep disconnecting every couple of minutes. Rooms are basic but ok.
عائلة مع أطفال أكبر بالعمر
19 ديسمبر, 2013
very ordinary, too far from beach area/transport
value for money, quite, outback
not much excitement due to location far from the city life, shopping, food was very ordinary.
16 ديسمبر, 2013
excellent service, nice pools, i like the bar
Very clean and comfortable room. Nice pool and bar. Very yummy food.
United States of America,
12 ديسمبر, 2013
My stay was very relaxing and enjoyable!
Very friendly staff. Very attentive. Beautiful resort.
My stay here at Alta Cebu Resort was very enjoyable. The first day we arrived, we had a sink drain in the bathroom that wouldn't drain. I called the front desk to notify them. Within 5 minutes, we were given a new room. Very satisfied. Thank you very much. Everyone was very friendly. I look forward to staying here again.
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