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من واقع 2581 تقييمات
  • وضع الفندق / النظافة 8.7
  • الموقع 8.2
  • الراحة / المستوى 8.7
  • طاقم العمل 8.7
  • المستوى مقارنة بالسعر 8.7
  • الطعام / العشاء 7.8

9.7 Kongwit L.
Thailand
22 يناير 2013
Clean and Neat Hotel
Center of Ha Noi City
I have stayed here ore than ten times last year and I will keep choosing this hotel in this year. This hotel is nice hotel with nice staff with smiles. All I see is they have improved their service since I first visited in 2010. If you are looking for reasonable price hotel with fully service mind, this hotel is your answer.

10 Wendy M.
Canada
22 يناير 2013
Lovely hotel and pleasant staff
The staff, hotel amenities and location
We stayed at this hotel during our 12 day visit to Hanoi. The level of customer service from the hotel staff was exemplary. They took care of all our needs from booking tour excursions to recomending places to eat and how much we should pay for a taxi. The rooms are spacious, clean and the beds comfortable. Rooms include a kettle, complentary tea, coffee, water and fruit. Spa is also available. The full breakfast in the morning has lots of choices from meat, rice and noodle dishes to cereal, bread, yoghurt and fruit. We used the hotel tour guide Mr. Bie to book our Ha Long Bay and other tour excursions. His knowledge and experience was invaluable. The result was that all our tours were excellent - professional, well managed, good food, comfortable vehicles and good value. We appreciated his honesty, integrity and candid advise. The result was a great experience.

10 Wendy M.
Canada
22 يناير 2013
The place to stay in Hanoi
The staff, location and the rooms
We stayed at the hotel for our entire 10 day stay in Hanoi. During this time, we used the hotel tour guide Mr Bie to arrange all of our excursions from Ha Long Bay, to Sapa and even the best places to eat and shop. He understood what we wanted to see and do and advised us on our best options taking into account budgets, likes, dislikes, etc. His 10+ years of knowledge and experience were invaluable and the result was that all our tours were awesome. The rooms are very clean and beds comfortable. Kettle, complementary tea, coffee and water in each room. Fruit is also included as a nice touch. Complementary full breakfast with choice of eggs, breads, cereals, fruit, yoghurt. All the hotel staff are exemplary - friendly, helpful and ensure we are always comfortable. I was blown away by the high level of customer service. Great location within walking distance to main sights.

10 douglas C.
Australia
21 يناير 2013
this is the best hotel overall i have ever stayed
everything
this is the best hotel i have ever stayed in!!!! the hotel is in a great location the rooms are fabulous the breakfast is excellent but what makes this hotel the best are the staff.from the doormen the reception staff the restaurant staff the travel desk staff and the house keeping staff all are the best i have experienced anywhere in the world.

8.7 Martin M.
United States of America
17 يناير 2013
friendly service accommodating staff
staff was wonderful
arriving to a dark hotel at 2 am the staff disgustingly jumped into action and checked us in without haste. clean attractive rooms at good value.

8.7 Jean G.
Australia
01 فبراير 2013
Central Hotel with a great breakfast
Great breakfast
Central hotel and well priced. I was a solo traveller, but there was a sale so I booked a family room. The room was HUGE for Asian standards, but just slightly larger than a normal sized Western rooms. Breakfast is great and the wi fi is fast. Took a few tours through the hotel, but I would probably book my own if I had the choice.

10 ALAN T.
Australia
26 يناير 2013
Fantastic Hotel! Home away from home.
Service, service, service!
we can't recommend this hotel highly enough. stayed here for 7 nights over 3 different visits. great location and very comfortable rooms (we chose a room with no window which was dark and quiet...just what you need after the hanoi streets). what really makes this place so great though is the staff. not only impeccable service from everyone but a lot of care and friendship. the tour desk is not only very professional but gets the best deals for you as well....totally trustworthy. restaurant and breaky are very good (creme brule's every night)and the best massage i got in vietnam from the in house spa. definately the place to stay if in the old quarter!

10 Salim K.
South Africa
18 يناير 2013
central location and outstanding service
passionate and friendly staff
our stay at the rising dragon palace hotel proved to be the best choice out of the eight hotels we stayed at during our three week holiday in asia. the rooms are comfortable and attractive, the location is central, the food is delicious and the staff quickly became like family. after arriving at our hotel, ms giang (customer services) spent about 30 minutes explaining what we could expect from vietnam, teaching us some local words and answering our questions. this introduction helped us tremendously in understanding the cultural divide and avoiding being ripped off as unassuming tourists. the hospitality and genuine care of the staff made our stay smooth and delightful.

10 Kathrina A.
Philippines
18 يناير 2013
Great location & excellent service
walking distance to some tourist attractions, attentive & very helpful staff , good buffet breakfast
we enjoyed our stay here very much.our room was clean & got strong wifi connection.the staff were stars, they were very helpful, attentive, friendly, they will go out of their way to help you.it just lovely to start your day seeing these happy people buffet breakfast was awesome, western & asian food selection.we did halong bay cruise & they kept our suitcases for free.when we came back from the cruise , they were still providing us the best service eventhough we already checked out before the cruise.words are not enough to describe how nice the hotel staff are.also u can book your hslong bay cruise with them, it's reasonably priced & actually cheaper than what u see online.this hotel is worth your every penny , will definitely stay here again & recommend it to friends & families who will be travelling yo hanoi in the future

10 Carly W.
New Zealand
26 يناير 2013
The most welcoming and helpful service
Absolutely everything, could not fault it!
We arrived, shaken from a terrible taxi encounter and were greeted by the wonderful staff of Rising Dragon Palace Hotel. They made every effort to ensure our stay in Hanoi was enjoyable and positive, including checking us in 4 hours early, organising a day trip to Ha Long Bay, wonderful spa visits, recommending restaurants and must see sights, and organising not only an airport transfer at 4am, but also breakfast to take with us! The hotel itself was lovely, comfortable and welcoming with some beautiful touches. We had an amazing stay here, only wishing that we could have extended our trip. I would go out of my way to recommend that a visitor to Hanoi should stay here, whether you be a couple, family, or solo traveller.