عودة إلى بيانات الفندق

فندق شوجر بالم جراند هيل سايد (Sugar Palm Grand Hillside Hotel)

1 Khoktanod Soi 3, Kata Road, Tambon Karon Muang Phuket, كاتا, بوكيت, تايلاند 83100 - عرض الخريطة

رائع 8.3
بناءاً على هذا العدد من التقييمات: 4036

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من واقع 4036 تقييمات
  • وضع الفندق / النظافة 8.5
  • المرافق 7.9
  • الموقع 8.3
  • الراحة / المستوى 8.3
  • طاقم العمل 8.4
  • المستوى مقارنة بالسعر 8.6
  • الطعام / العشاء 7.4
الفرز عبر

Man I. من هونج كونج
زوجين
مدة الإقامة ليلة واحدة في أكتوبر, 2012
Worst Service I have ever experienced in Thailand
Great View, Nice Feature with the pool access rooms
This place has nice view that overlook Kata downtown area, close access to the beach, spacious room and pretty comfortable bed... it could have been such a nice place to stay except... their service is horrible! In fact, that's the worst service I have ever experienced in all Thailand. Front desk hardly speaks any English and has a bad attitude. I didn't feel welcomed at all when I first checked in. In the 4 days we stay, we were locked out twice from our own room. And because our room is located on the top floor, which means we have to take two escalators, climb up a bunch of stairs and a couple very steep slopes to reach our own room, that makes it of course very annoying when we have to go down, make them open the door for us and walk up again! On the day we were supposed to check out, we came back at 11:50am, knowing that we should grab our bags and check out at noon. When we asked the front desk to open the door and asked why would we be locked out the second time, the front desk lady reprimanded us that it's past noon and we were late to our room, which we explained, it was not true. And then, in a horrible attitude, she said to us, now you can go to your room. No sorry, no goodbye. No nothing, just ended there, abruptly. The attitude of their staff remains consistently annoying. We had different people serving us at the front desk with the same attitude. Oh...and did I mention? Their pillows were disgusting and filthy. There were other encounters like when we were trying to rent a motor bike from them that were also horrible that we ended up just left the place and..and.. and... but I guess I don't need to repeat myself. I guess I made the point already... The point here is this: For a 4 star hotel, with this level of service, I don't recommend anybody going there unless you get a really good deal, or you are a hotel manager looking for negative educational case.
تاريخ التقييم 04 نوفمبر 2012

Tracy L. من الصين
زوجين
مدة الإقامة 3 ليلة/ليالٍ في سبتمبر, 2012
good location
nice staff
Nice staff but the location of our room not good The road is quite steeper Tired after we finish shopping But the price is very worth
تاريخ التقييم 04 نوفمبر 2012

Tracy L. من الصين
زوجين
مدة الإقامة 3 ليلة/ليالٍ في سبتمبر, 2012
good location
nice staff
Good location and there hv nice staff The price is cheap and worth to come back next time
تاريخ التقييم 04 نوفمبر 2012

Tracy L. من الصين
زوجين
مدة الإقامة 3 ليلة/ليالٍ في سبتمبر, 2012
good location
易搵 交通方便 環境good
Nice place Very confortable room It is clean The price is low Very worth
تاريخ التقييم 04 نوفمبر 2012

Tracy L. من الصين
زوجين
مدة الإقامة ليلة واحدة في سبتمبر, 2012
good location
nice staff
Very helpful for us But our booking had mark down for honeymoon At last nothing special That s one make us disappointed
تاريخ التقييم 04 نوفمبر 2012

Teon T. من ماليزيا
زوجين
مدة الإقامة 3 ليلة/ليالٍ في أكتوبر, 2012
Nice Hotel
Great Location with nice 'town view'
i booked a room with seaview, but hardly view the sea from the balcony, is blocked by buildings and trees. anyway, i enjoyed the 'town view' from the balcony, where i can also enjoyed the relaxing music from the nearby restaurant. although free wifi is provided, but the signal is very weak in my room, hardly to use it. other small problems are: a. water heater need to wait for at least 5 minutes for the water to get hot... b. the mattress is too soft for us. c. breakfast is same everyday (during our 3 days stay) despite of those small problems, the hotel and the room is great. room is big, minibar (cola, beer & juice) is free of charge. beach slipper, umbrella, beach towel, recycle bag and torch light are provided. location is great, just few minutes walk to the kata beach, convenient store and restaurants, the famous horn grill restaurant is just 1 minutes walk from hotel's lobby.
تاريخ التقييم 03 نوفمبر 2012

Thomas N. من استراليا
زوجين
مدة الإقامة 2 ليلة/ليالٍ في أكتوبر, 2012
Excellent rooms, but a effort to get to them
Close to beach and restaurants
close to everything in kata beach, lovely big rooms with balcony, we were unfortunately right at the top of the hotel which is one hell of a effort to get to, especially if your drunk.. lol. big sized fridge was great but they could have added a touch more of class to the rooms. also the wifi was horrible would cut in and out all the time. but overall ok value for money
تاريخ التقييم 02 نوفمبر 2012

Gavin F. من نيوزلندا
مسافر وحيد
مدة الإقامة 3 ليلة/ليالٍ في أكتوبر, 2012
Good location but quite noisey
Good location
The location is ok but it is on quite a steep hill. You can hire a motorbike from the hotel which is handy. Staff were helpful. Hotel was full so very noisey.
تاريخ التقييم 02 نوفمبر 2012

sharon F. من سنغافورة
زوجين
مدة الإقامة 4 ليلة/ليالٍ في أكتوبر, 2012
Needs Improvements
Pool Access Rooms
Room has the basic nessecities. Balcony lights not working. Pool is dirty needs to be cleaned regularly. Front office staff not friendly. Breakfast is standard.
تاريخ التقييم 02 نوفمبر 2012

Charine Y. من هونج كونج
مجموعة
مدة الإقامة 3 ليلة/ليالٍ في أكتوبر, 2012
Nice and hip hotel
Good value, good location, most like the jacuzzi at the balcony
The location is perfect, many restaurant, food stalls, shopping place to walk over. We love the out door jacuzzi as well. Its's at the south of Phuket nearby the outside island Chalong Pier that only take 10 minutes to drive to. Would stay there again in the future.
تاريخ التقييم 01 نوفمبر 2012


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