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من واقع 1686 تقييمات
  • وضع الفندق / النظافة 8.2
  • المرافق 7.7
  • الموقع 8.7
  • الراحة / المستوى 8.3
  • طاقم العمل 8.6
  • المستوى مقارنة بالسعر 8.5
  • الطعام / العشاء 7.6

9.7 Brad P.
Canada
18 يناير 2016
If you are in Hanoi , Stay Here!!
The staff are without question top shelf. They are very attentive to customers needs, always friendly and engaging. The breakfast for 3 USD is a value. Rooms are clean and spatious.
Absolutely great. Staff at this hotel are very professional and understand the concept of "customer service" Reception staff very engaging and friendly. The day manager Peter even went out of his way and personally escorted me to get a specific SIM card and a unique calling plan. The night staff guys are great as well. Ask and you shall receive. I was travelling for several months and stayed in many hotels. For the money (or even more) this 3 star hotel have 5 star staff and service. Search no more.

6.7 THanh T.
Vietnam
14 يناير 2016
Nice staff
Nice staff and location
Nice staff. I stayed here 2 time but the first day couldn stay at the same hotel .

8.7 Chelsia Y.
Malaysia
17 يناير 2016
Cozy Hotel with good location and friendly staffs.
The 3 best things about this hotel were: good location, friendly staffs and helpful staffs.
We had a pleasant stay in this cozy hotel with 3 helpful staffs: Christine, Paige & Peter. It's located in the old quarter area, just a 10-15 minutes walk to the Hoan Kim Lake, Opera House, Night Markets, St Joseph Cathedral etc.

5.3 Jacob D.
United States of America
09 يناير 2016
Clean but lacking.
Comfy pillows, bed, and clean.
I'm still not sure what the deal was when they asked us to forward them our Agoda confirmation email before checkin. They said it was due to Agoda's slow payment to them, but it seemed like there was more to it than that... Check your details when booking. Apparently, I booked a large room with a large bed but with only single occupancy. My wife cost an extra $10 per night to stay with me. The service was not terrible, but definitely lacking compared to the standards set at other 3 star hotels.

9.7 Dorota L.
Sweden
14 يناير 2016
More than expecting from a 3 star hotel
Very good room, clean, nice staff, good location and delicious breakfast cost 3 dollars
We stayed at this hotel for 3 days and their staff made us at home feeling. Very good staff, so friendly and caring. Our room is nice decorated, large and extremely clean with new towers, slippers and full facilities. Wifi strong and fast lift. We used their travel desk at lobby for our Halong Bay tour on Trang An Bai Dinh full day trip and Hanoi City tour. The trips were very good and also good at price. We will recommend this hotel for our friends.

8 Chloe L.
United States of America
12 يناير 2016
Decent Spot in the Old Quarter
Great location, helpful staff, wifi
Overall great stay. They moved us to their other hotel, Parkson, because Thaison was full. That was not an issue. We did book a Galaxy Halong Bay Cruise with them, and I was disappointed in the cruise and felt we overpaid.

7.7 Hien T.
Vietnam
07 يناير 2016
THai Son Palace
Clean Hospitality
Good

10 Sascha H.
Georgia
11 يناير 2016
Very friendly stuff - good organisation of trips
location is nearby city center. the staff is very helpful and friendly. could even have free breakfast and shower after coming back from Sa Pa early on the morning.
We liked it and especially Hien was always friendly and did everything to have a nice stay. We would totallz recommend this hotel!

5.7 thia W.
Singapore
06 يناير 2016
noisy room, no hot water after 10 mins
location, staff, service bell boy
the room that we were given was on the 2nd floor, when people talk at the reception we can hear all the commotion going on. we were also next to the small breakfast dining area and the room was noisy. the hot water needs 10 mins to heat up , but can only bath 1 person after that no more hot water. Ha Long bay tour was expensive, please shop around just walk 50 to 100 meters there are many other options. Hotel is at the quiet location of Hanoi, but just around the corner the lake and activities night market, location is very good.

6.3 Hector C.
Mexico
04 يناير 2016
Not very clean and food was bad
The staff is very friendly, the location is good and the price is reasonable.
The room was not very clean. We killed a cocroach and their were small ants in the bed. The food was not nice. On the other hand the staff was helpful and servicial. The hotel is located two blocks from the lake.