Back to hotel info

Recent customer comments

Filter by traveler type

based on 292 reviews
  • Hotel Condition/Cleanliness 8.8
  • Location 8.8
  • Room Comfort/Standard 8.7
  • Service 9.1
  • Value for Money 8.8
  • Food/Dining 7.6
Sort by

Jeremy G.
June 19, 2013
Good location
Size of the rooms, location, spa

anthony V.
June 17, 2013
Absolutely awesome
Lovely staff, modern, location
The staff were absolutely wonderful. They went above and beyond to help us and even went as far as purchasing our train tickets to Da Nang and sending their bell boy to put us on rhe right carriage! They became like part of the family to us and it was sad to have to say good bye. Only downside to the hote was the restaurant but we couldnt fault anything else. Highly recommend this hotel to anyone staying in Hanoi.

South Korea
June 14, 2013
Kindness and beautiful receptionist
Kindness, Professional Spa, Clean Room
It was very impressive to meet kind receptionist.

Tiffany L.
United Kingdom
June 13, 2013
Good value for money!
fast wifi, friendly helpful staff, comfortable rooms
we were very satisfied with our stay with this hotel, service was excellent with friendly and english speaking staff.

kim M.
South Korea
June 10, 2013
good hotel
clean, cheap, location
its brandnew hotel. and then they r very kind. and so cheap.

Billy N.
June 09, 2013
Great location
Location, friendly staff, worth the money
It is at the old quarter, hence it is very convenient to travel to other place of attraction. Even though the staff may not be very good in english, they try their very best to listen to you and help you with the direction. Rooms are quite big and nice bathroom.

Shea S.
United States
June 09, 2013
Great for female solo travelers.
The staff was super attentive, rooms super clean and comfortable and it is walking distances to old town attractions and Lake.
The manager and staff were so accommodating and friendly. The helped me book an amazing tour of Halong Bay. I think they paid extra attention as I am a woman solo traveler. They actually looked after me. One doorman even crossing the street to help me walk across during heavy traffic. I was only going to stay 3 nights but ended up staying 7. The Aranya is an oasis in the exhausting city of Hanoi. I really hated to leave. I stayed in two different rooms both large, clean and with very comfortable beds and lovely spa-type showers. I walked everywhere in Old Town, the Lake and great restaurants. The knowledgeable and friendly staff made my stay at The Aranya a definite highlight of my trip to Vietnam.

Nicola M.
United Kingdom
June 07, 2013
Clean and comfortable
Friendly staff and nice clean room
Enjoyable and would return if staying in hanoi again.

June 07, 2013

Sabine W.
June 07, 2013
This was a great hotel, spacious and very clean
Staff was on hand to help us out with anything we needed, the room was quite large and spacious, free wifi in rooms.