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Ariva Gateway

No. 9 Jalan Bukit Mata, Kuching City Center, Kuching, Malaysia 93100 (Show on map)

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Formerly : Somerset Gateway Kuching Serviced Residence
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Area: Kuching City Center Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Good

7.1

based on
746 reviews

Value for Money
7.5
Location
8.1
Staff Performance
7.2
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.5
Food/Dining
5.5
All reviews (746)
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Loh C. Business travelers Malaysia, June 2, 2014
bad experience
2
bad is an old hotel which already sold half of it to a bank. hard to find. wil never stay in here
Mohd W. Families with young children Malaysia, May 26, 2014
the hotel spoiled my vacation
3.7
poor service my daughter stepped into a glass piece and her feet started bleeding as soon as we went in to the room. i called the reception and was told to bring her down to the reception. they were supposed to come to my room for the emergency and negligence but they asked me to go and see them. a doctor saw and treated my daughter but her mood was spoiled and was cranky. the manager did not even show up. after the incident i asked for a change of room but was refused by the receptionist. i told him i will check out if i cant change my room due to the feeling of insecurity. they agreed. i ask for the manager the next day but she refused to see me. i told them that the hotel committed negligence and the manager was supposed to see me during the incident and soon after that the manager went to see my wife as i had a conference going on.
Kamarul A. Business travelers Malaysia, May 23, 2014
nothing special.

quiet, old furniture, just ok
5.3
Chew L. Groups Malaysia, May 21, 2014
Suit come with family with children

like a house felling, good location, nice food
8
The room is clean , but it has some smell with dust. ( maybe the door and window is always closed) Worth if come with family with young child. Food in the morning is ok.
Chew L. Groups Malaysia, May 20, 2014
like a home fell

suitable if you like to have a home feeling
8
home feeling
Nik M. Couples Malaysia, May 19, 2014
Room Comfort/Standard bad

no best
2
Mohamad I. Business travelers Malaysia, May 18, 2014
Conveniance Hotel

Good and attractive
6.7
Good and nice
Nicholas W. Groups Australia, May 12, 2014
Very pleasant

Location, spacious, friendly
8.7
Mohd J. Groups Malaysia, May 4, 2014
Value for money accommodation

Spaciousness, Nearby Waterfront, Great if you are travelling in a group
6.3
The hotel was location was superb, walking distance to Waterfront and famous Kuching TopSpot seafood restaurants. The 2-bedroom apartment was spacious however the facilities, the room windows are too old. They are currently undergoing renovation. Hopefully they will upgrade and replace all the old things. The breakfast can be improved, very limited selection but in exchange for an affordable price I guess. The customer service also should be improved, but it was still bearable. Overall, if I ever come to Kuching with family or friend, I would definitely stay here again, because of the location, good price and spacious room.
Nurhayati A. Families with young children Malaysia, April 30, 2014
Simple and Practical

Location, Affordability, Adequate
6.7
The Apartment was basic, somehow different than what stated and describe in the website. Too basic for family with young children. The Building was refurbish. old in some parts. Spooky too.

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Customer Reviews - Ariva Gateway, Kuching

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