or

Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Ariva Gateway

No. 9 Jalan Bukit Mata, Kuching City Center, Kuching, Malaysia 93100 (Show on map)

Book now!

Formerly : Somerset Gateway Kuching Serviced Residence
Ariva Gateway Kuching - Superior Room Ariva Gateway Kuching - Superior Room Ariva Gateway Kuching - Superior Room Ariva Gateway Kuching - 2 Bedroom Deluxe Ariva Gateway Kuching - 2 Bedroom Premier Ariva Gateway Kuching - 2 Bedroom Premier Ariva Gateway Kuching - Interior Ariva Gateway Kuching - Interior Ariva Gateway Kuching - Lobby Ariva Gateway Kuching - Swimming Pool Ariva Gateway Kuching - Coffee Shop/Cafe Ariva Gateway Kuching - Exterior Ariva Gateway Kuching - Exterior
Area: Kuching City Center Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

Good

7.2

based on
787 reviews

Value for Money
7.5
Location
8.1
Staff Performance
7.2
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.5
Food/Dining
5.5
All reviews (787)
Sort by:
Yong Q. Groups Singapore, May 28, 2013
Nice apartment but worse housekeeping experience

Unobstructive view, helpful front desk and good location
7.3
The apartment that my group of 4 friends took was good. But the housekeeping is the WORSE i have ever experienced. Out of the 5 days 4 nights i have stayed, 2 days the housekeep did not change the towels for the 4 of us. Even after we have went out and came back after 4pm, and despite repeatedly calling to the frontdesk and housekeeping, the towels did not arrive until 6pm! And we have to attend a wedding at 7pm. Same goes for the next day, towels was not changed. Call front desk and we got the same answer, ie, the towel is still washing and have not arrived. Our group of friends is so amazed that Ariva Gateway did not have enough towel available for its guest. Also, on the first day when we check in, the safe was locked and we could not use it to safekeep our passport etc. Call the Frontdesk and was given a reply that they will fixed it. And so we went out. After coming back to the hotel at 9pm, discover the safe is still unusable. Call the frontdesk again and was told that the safe needs the manager to be around to unlock it and the manager has went back. Waited til the next day and we informed the front desk about it again. After coming back to the hotel at around 3pm, the safe remains the same. Call the frontdesk again and finally they fixed it. However, overall, if without the towels and safe box incident, we would have rate Ariva Gateway 9/10. Too bad for the bad experience.
Mohd T. Families with older children Malaysia, May 27, 2013
they stay was a pleasant

big and clean room. the ammenities the hotel provided and large windows overlooking the Kuching City
8
if ever we return to Kuching we shall stay at Ariva Gateway
Queenie H. Groups Singapore, May 27, 2013
value roe money

location , value for money , super efficient n friendly staff
8.3
Jelly C. Groups Malaysia, May 26, 2013
Clean & big space suitable for family & group

Strategically located, near to famous seafood restaurant & shopping
7
Pleasant stay
Tan S. Families with young children Singapore, May 25, 2013
pleasant srtay

cleaniness
6.7
Wan N. Business travelers Malaysia, May 23, 2013
Nice stay with affordable price.

Located in the central business district, nearby to shopping and food attraction.
8
Ismazaini B. Business travelers Malaysia, May 23, 2013
The breakfast was to bad. No variety at all.

Large room
5
Oo B. Families with young children Malaysia, May 20, 2013
nice staff

nice staff, clean and comfort room
7.7
Vincent L. Groups Singapore, May 20, 2013
Good but limited activities in city

clean and large service apartment, affordable and good location
5.7
Ariva Gateway is a service apartment suitable for families and groups of friends. An apartment can sleep up to 4, with 2 bedrooms, a living room, a kitchen, a toilet and even has washing machine and dryer. The place is big and clean with comfortable beds. However, the wifi is poor and weak in the room but is strong and relatively fast in the lobby. Ariva staff is polite and helpful too.
Ahmad Z. Couples Singapore, May 19, 2013
comfort

near ti seafood carpark
6.7

Book now!

Sale ends soon!

Ariva Gateway KuchingAriva Gateway Kuching - Superior RoomAriva Gateway Kuching - Superior RoomAriva Gateway Kuching - Superior RoomAriva Gateway Kuching - 2 Bedroom DeluxeAriva Gateway Kuching - 2 Bedroom PremierAriva Gateway Kuching - 2 Bedroom PremierAriva Gateway Kuching - InteriorAriva Gateway Kuching - InteriorAriva Gateway Kuching - LobbyAriva Gateway Kuching - Swimming PoolAriva Gateway Kuching - Coffee Shop/CafeAriva Gateway Kuching - ExteriorAriva Gateway Kuching - Exterior

Customer Reviews - Ariva Gateway, Kuching

AS-AGWEB-3A02