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Ariva Gateway

No. 9 Jalan Bukit Mata, Kuching City Center, Kuching, Malaysia 93100 (Show on map)

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Formerly : Somerset Gateway Kuching Serviced Residence
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Area: Kuching City Center Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Good

7.1

based on
739 reviews

Value for Money
7.5
Location
8.1
Staff Performance
7.2
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.5
Food/Dining
5.5
All reviews (739)
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Teoh W. Business travelers Malaysia, March 12, 2013
Met my expectations and highly recommended

big room, good security and nice top roof swimming pool wiht friendly staffs
8
Berenice T. Groups Malaysia, March 12, 2013
Comfortable

Comfort, decent sized apartments, like-home
8.3
It was great. Beds were comfortable, love the huge TV and internet was available. However, the internet speed is not consistent; sometimes we get disconnected and we had to connect to a secondary one which has weaker signal.
Rashidah A. Families with older children Malaysia, March 10, 2013
Value for money,spacious & suitable for big family

Cleanliness, Spaciousness, Room Facilities ie. Kitchen kabinet, washer machine, large fridge, roof top swimming pool
8.3
Kevin B. Couples New Zealand, March 9, 2013
Enjoyable

location staff view
7.3
Had an enjoyable stay at this hotel.Room had a balcony great view.Staff were very helpful.Overall a good stay in a nice town.would definatly stay there again.
Kevin B. Couples New Zealand, March 5, 2013
Lovely staff, great view from room

location, staff and overall stay was very enjoyable
8
Mariati S. Families with young children Singapore, March 4, 2013
DISAPPOINTING STAY CONSIDERING THE AMOUNT PAID!

NIL.
3.7
1. SHOULD HAVE A BUZZER AT THE GROUND LEVEL FOR GUESTS WHO REQUIRE ASSISTANCE AS THE RECEPTION IS ON THE 4TH FLOOR. 2. HAD PROBLEMS WITH THEIR HOT WATER SYSTEM. TO CUT A LONG STORY SHORT COULD NOT USE THE BATH TUB BECAUSE OF THE HOT WATER SUPPLY. 3. MANAGEMENT WAS NICE ENOUGH TO PROVIDE SOME "BIRTHDAY" CUP CAKES IN LIEU OF THE HOTEL'S POOR SERVICE. 4. BREAKFAST IS DEPLORABLE - NOT ONLY THE FOOD IS NOT "APPETISING", SERVICE STAFF IS NO WHERE TO BE FOUND AND FOOD IS NOT REPLENISHED FAST ENOUGH WITH THE BIG BREAKFAST CROWD OVER THE WEEKEND.
Masnor B. Couples Singapore, March 4, 2013
Good location

Easy access to places of interest
8
Stewart H. Couples United Kingdom, March 3, 2013
Centrally located.

Location, fair break fast and good staff.
4.3
There were ants on the wall in the first room we were given on 5th floor. Water leaking from bathtub and a/c didn't work well. Then they changed us to 13th floor. There were still ants in the toilet and no shower curtain, hence a pool of water in the toilet after shower. Would NOT go back there again..
Abdul M. Families with older children Brunei Darussalam, March 2, 2013
Nice hotel for family vacation. Safe surrounding

clean room, swimming pool and internet access
8.3
enjoy my vacation very well. Safe hotel for tourist. Really recommended.
Doreen N. Families with young children Malaysia, March 2, 2013
Unexpected building !

Great service, Clean rooms and good location.
8.7
I made mistake with my booking dates, arriving in the hotel at 11pm. The hotel staff was very courteous and helpful to sort out the problem at no extra charges. Great Service ! The entrance looks like an office building. Proceed to 4th floor for hotel reception. Lobby is small but neat and clean. So is the room. Local central location, walking distance to the riverfront and eating places.
Restaurant Tip: Hotel building is located near to 'Top Spot' Seafood Restaurant. Plenty of local eateries to be found.

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Customer Reviews - Ariva Gateway, Kuching

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