Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Ariva Gateway

No. 9 Jalan Bukit Mata, Kuching City Center, Kuching, Malaysia 93100

Recent customer reviews

Filter by traveler type


Very good


based on 940 reviews

911 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (940)
Sort by:
Mazliza M. Families with older children Malaysia, August 22, 2015
ARIVA, KUCHING - Good place & good people..

Good location, Good staffs & Convenient
Great Location. Near to cat statue, Topspot food centre, restaurants, waterfront & its surrounded with malls & convenient shops.. Staffs performance is outstanding - from front desk, breakfast served, room services - all staffs is very friendly, helpful & nice smile! Breakfast was satisfied. And apartment are comfortable. only one thing, water ponding in our bathroom.
Report this review
Fauzliana M. Groups Malaysia, August 18, 2015
Great location

Location, value for money, comfortable
Report this review
Wan A. Business travelers Malaysia, August 18, 2015
nice hotel

This hotel just walking distance to waterfront..overall hotel was ok but the breakfast was bad.the food choice ws very limited
Report this review
Pushpa R. Families with young children Malaysia, August 12, 2015
made our day at kuching,serawak

only problem was the lift , sharing with working adults at other floors, suggest to have own lift.
Report this review
Helen L. Families with older children United Kingdom, August 5, 2015
A very brief stay

Central, next to seafood court, close to riverfront
Personally, we found the hotel very dated and dirty. We were showed different rooms/apartments but there were faults in all the rooms eg mould on the windows, dirty floors, marks on carpet. The final room we took actually had ants in the sink and on the coffee table. It came with a washing machine but the washing machine handle was broken. The air con didn't work properly and was very noisy so we couldnt sleep. However, the staff were helpful and tried to fix the problems and offered to refund our early departure to a hotel that suited us better.
Report this review
T J. Families with young children India, July 31, 2015
Nice staff though the facilities are not the same

Friendly staff, nice location
The major concern is food. Though they provide free breakfast it is just like a snack.. only two variety of food.. no choice for children or elderly people.
Report this review
Roger N. Families with young children Singapore, July 19, 2015
Hotel with family apartment

Apartment size, location, nothing else
Location is decent. Overall cleanliness is bit disappointing. Also, after being told to change the dirty bed sheet, they did not do so for a consecutive 2 nights. Breakfast spread and quality is by far the worse I have seen for a 4-star hotel, and is only comparable to motel standard.
Report this review
Roger N. Couples Singapore, July 19, 2015
Overrated Hotel

Location, nothing else
Location is considered good. Room is decent, but they do not change the bed sheet throughout our 2 night stay. Tile floor is bit dirty, and is left dirty after every morning room servicing. Breakfast quality and variation is a total disaster. As a hotel rated 4-star, it is not worth the money.
Report this review
Cathie W. Families with older children Australia, July 2, 2015
Borneo Getaway

Great location to waterfront and restaurants. Large rooms. Bathrooms needed a makeover. Kitchen needs to be better stocked with appliances and utensils and washing up needs.
Report this review
Jessica T. Families with older children Malaysia, June 8, 2015
Good location

Good location, good value for money, comfort
it was our second time staying at this hotel. Had enjoyed both stays. Don't mind staying there again
Report this review
Previous page 51 - 60 of 911 reviews Next page
Ariva Gateway Kuching - Outdoor Swimming PoolAriva Gateway Kuching - Location landmarkAriva Gateway Kuching - LobbyAriva Gateway Kuching - Swimming PoolAriva Gateway Kuching - SaunaAriva Gateway Kuching - Residence LoungeAriva Gateway Kuching - Executive BoardroomAriva Gateway Kuching - Superior Room King Ariva Gateway Kuching - Superior Room Twin SharingAriva Gateway Kuching - Deluxe Apartment - 2nd BedroomAriva Gateway Kuching - Executive & Premier Apartment - Master BedroomAriva Gateway Kuching - Executive & Premier Apartment - 2nd BedroomAriva Gateway Kuching - Apartment - LivingroomAriva Gateway Kuching - Premier & Executive Apartment - WalkwayAriva Gateway Kuching - Apartment - KitchenAriva Gateway Kuching - Deluxe Bedroom 1

Agoda is part of The Priceline Group, the world leader in online travel & related services.