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Ariva Gateway

No. 9 Jalan Bukit Mata, Kuching City Center, Kuching, Malaysia 93100

Recent customer reviews

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Very good

7.2

based on 941 reviews

912 reviews in English

Value for Money
7.5
Location
8.1
Staff Performance
7.2
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.5
Food/Dining
5.6
All reviews (941)
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Adli Z. Solo travelers Malaysia, April 22, 2016
Ok
5.3
Ok
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Nor A. Business travelers Malaysia, April 15, 2016
ok
6
so far semua ok
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Michael C. Couples Singapore, April 12, 2016
Survey
5
Should either have attendance for the spa facilities or some clear operation instruction especially on safety matters.
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Pui S. Solo travelers Malaysia, April 2, 2016
Need Fixing
4
Broken Furniture, Spoilt Door, Noisy Air-con and 1 slow lift to access all floors. Location, staffs and breakfast is good. Overpriced.
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Siddiq A. Families with older children Malaysia, April 2, 2016
Value for money.
5.7
Hotel may want to consider installing bidets. Air conditioner over apartment entrance door leaking, and pools/puddles on the floor. Hotel may want to consider replacing the unit.
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Tety H. Groups Brunei Darussalam, March 31, 2016
Spacious room
4.7
The room was spacious and clean. Stay on 14th floor, good view. Walking distance to Top Spot Restaurant. Location was just okay, but not convenient for shopping, especially to those who love to shop at the mall. The drawback, WiFi was not good. The breakfast set was not satisfied and the space was too small. The lift to the hotel room only one is working and limited.
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Sheryl G. Families with young children Philippines, March 28, 2016
Good value for money
5.3
The premium two-room suite was very spacious. Everything worked well in our room. The breakfast was OK, not enough choices.
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Ahmed H. Families with young children Malaysia, March 27, 2016
Nice Apartment
4
Convenient Apartment In City Centre
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Nattapong T. Business travelers Thailand, March 25, 2016
Good location but old and smelly room

Location, big room
5.7
Wifi not working, the room is big but old and not as clean
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Walter G. Business travelers Malaysia, March 17, 2016
Disappointed
4.7
Not good. Gym can't be used. Pool is bad. Lifts on the verge of breaking down. Rooms are ok but the rest just bad.
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