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Ariva Gateway

No. 9 Jalan Bukit Mata, Kuching City Center, Kuching, Malaysia 93100 (Show on map)

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Formerly : Somerset Gateway Kuching Serviced Residence
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Ariva Gateway Kuching - Guest Room Ariva Gateway Kuching - Guest Room Ariva Gateway Kuching - Swimming Pool Ariva Gateway Kuching - Guest Room Ariva Gateway Kuching - Guest Room Ariva Gateway Kuching - Meeting Room Ariva Gateway Kuching - Guest Room Ariva Gateway Kuching - Guest Room Ariva Gateway Kuching - Reception Ariva Gateway Kuching - Guest Room Ariva Gateway Kuching - Exterior Ariva Gateway Kuching - Guest Room
Area: Kuching City Center Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Good

7.2

from 875 reviews

Value for Money
7.5
Location
8.1
Staff Performance
7.2
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.5
Food/Dining
5.6
All reviews (875)
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Mazliza M. Families with older children Malaysia, August 22, 2015
ARIVA, KUCHING - Good place & good people..

Good location, Good staffs & Convenient
8.3
Great Location. Near to cat statue, Topspot food centre, restaurants, waterfront & its surrounded with malls & convenient shops.. Staffs performance is outstanding - from front desk, breakfast served, room services - all staffs is very friendly, helpful & nice smile! Breakfast was satisfied. And apartment are comfortable. only one thing, water ponding in our bathroom.
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Pushpa R. Families with young children Malaysia, August 12, 2015
made our day at kuching,serawak

hospiitality,food,room
10
only problem was the lift , sharing with working adults at other floors, suggest to have own lift.
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Helen L. Families with older children United Kingdom, August 5, 2015
A very brief stay

Central, next to seafood court, close to riverfront
4.3
Personally, we found the hotel very dated and dirty. We were showed different rooms/apartments but there were faults in all the rooms eg mould on the windows, dirty floors, marks on carpet. The final room we took actually had ants in the sink and on the coffee table. It came with a washing machine but the washing machine handle was broken. The air con didn't work properly and was very noisy so we couldnt sleep. However, the staff were helpful and tried to fix the problems and offered to refund our early departure to a hotel that suited us better.
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T J. Families with young children India, July 31, 2015
Nice staff though the facilities are not the same

Friendly staff, nice location
6.7
The major concern is food. Though they provide free breakfast it is just like a snack.. only two variety of food.. no choice for children or elderly people.
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Roger N. Families with young children Singapore, July 19, 2015
Hotel with family apartment

Apartment size, location, nothing else
5
Location is decent. Overall cleanliness is bit disappointing. Also, after being told to change the dirty bed sheet, they did not do so for a consecutive 2 nights. Breakfast spread and quality is by far the worse I have seen for a 4-star hotel, and is only comparable to motel standard.
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Roger N. Couples Singapore, July 19, 2015
Overrated Hotel

Location, nothing else
5.7
Location is considered good. Room is decent, but they do not change the bed sheet throughout our 2 night stay. Tile floor is bit dirty, and is left dirty after every morning room servicing. Breakfast quality and variation is a total disaster. As a hotel rated 4-star, it is not worth the money.
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Cathie W. Families with older children Australia, July 2, 2015
Borneo Getaway

Location
6
Great location to waterfront and restaurants. Large rooms. Bathrooms needed a makeover. Kitchen needs to be better stocked with appliances and utensils and washing up needs.
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Jessica T. Families with older children Malaysia, June 8, 2015
Good location

Good location, good value for money, comfort
8.7
it was our second time staying at this hotel. Had enjoyed both stays. Don't mind staying there again
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Loy S. Families with older children Malaysia, May 25, 2015
Average stay

Friedly staff and big apartment
6.3
The apartment is a little bit old, with hot shower not working properly. Not very clean and feel stuffy. But the friendly staff performance is outstanding.
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Liang Y. Families with young children Malaysia, May 23, 2015
Decent stay for family

Clean, Good Location and Value for Money
9
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Customer Reviews - Ariva Gateway, Kuching

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