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Ariva Gateway

No. 9 Jalan Bukit Mata, Kuching City Center, Kuching, Malaysia 93100

Recent customer reviews

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Very good

7.2

based on 946 reviews

917 reviews in English

Value for Money
7.5
Location
8.1
Staff Performance
7.2
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.5
Food/Dining
5.6
All reviews (946)
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Khor Y. Business travelers Malaysia, May 18, 2016
The worst hotel I've ever been
1.3
Not good. Overrated hotel. Old apartment. Wifi not working. Worst breakfast. We felt cheated.
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Abdul S. Solo travelers Malaysia, May 13, 2016
Ok jer
4
Biasa jer
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Peter W. Couples Australia, May 8, 2016
Good position.Comfortable hotel
4.3
Hotel was well situated close to main town centre.Spacious room.Well set out.However the lifts seemd to be out of service a lot .The breakfast was poor
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Sixing Y. Families with young children Singapore, May 1, 2016
The lift is disappointing
5.7
Unfortunately the 2 out of 4 of the lifts is not working :( The breakfast was good. Staff was friendly. Location was excellent.
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Adli Z. Solo travelers Malaysia, April 22, 2016
Ok
5.3
Ok
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Nor A. Business travelers Malaysia, April 15, 2016
ok
6
so far semua ok
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Michael C. Couples Singapore, April 12, 2016
Survey
5
Should either have attendance for the spa facilities or some clear operation instruction especially on safety matters.
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Pui S. Solo travelers Malaysia, April 2, 2016
Need Fixing
4
Broken Furniture, Spoilt Door, Noisy Air-con and 1 slow lift to access all floors. Location, staffs and breakfast is good. Overpriced.
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Siddiq A. Families with older children Malaysia, April 2, 2016
Value for money.
5.7
Hotel may want to consider installing bidets. Air conditioner over apartment entrance door leaking, and pools/puddles on the floor. Hotel may want to consider replacing the unit.
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Tety H. Groups Brunei Darussalam, March 31, 2016
Spacious room
4.7
The room was spacious and clean. Stay on 14th floor, good view. Walking distance to Top Spot Restaurant. Location was just okay, but not convenient for shopping, especially to those who love to shop at the mall. The drawback, WiFi was not good. The breakfast set was not satisfied and the space was too small. The lift to the hotel room only one is working and limited.
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