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Recent customer comments

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Very good



based on 972 reviews
  • Cleanliness 7.1
  • Facilities 6.3
  • Location 8.1
  • Room Comfort/Standard 7.5
  • Service 7.2
  • Value for money 7.5
  • Food/Dining 5.6

SENG N. from Malaysia
Couples
Stayed 2 nights in July 2016
3
lobby at 4th floor, not convenient
Reviewed July 18, 2016

Julia J. from Malaysia
Groups
Stayed 4 nights in April 2016
Great Location
The location of the hotel is superb. Walking distance to the waterfront and seafood restaurants. Hotel need a lot of refurbishment and maintenance as it appears quite run down.
Reviewed July 14, 2016

Emma A. from Malaysia
Families with older children
Stayed 4 nights in July 2016
Aidilfitri @ Ariva
The 2-bedroom apartment (for 4) suited our needs, and with only one extra person with us-making it 5 pax, they could have waived the trifling RM10 that was charged for the extra person for breakfast because the breakfast spread could definitely use a total overhaul. Apparently, the management of the coffeehouse is separate from the hotel, which is a bit puzzling. Staff were helpful and overall it was smooth. Rooms were a bit outdated but good enough for decent accommodation. A good breakfast spread would have made the difference though.
Reviewed July 13, 2016

Obarieeh E. from Malaysia
Couples
Stayed one night in July 2016
Recommend
Nice and compatible
Reviewed July 13, 2016

Agusdasa S. from Indonesia
Families with young children
Stayed one night in July 2016
.
.
Reviewed July 10, 2016

Sheryl G. from Philippines
Families with young children
Stayed 2 nights in March 2016
Comfortable and convenient
The suite was very spacious. I have no complaints about the room but the breakfast could be improved.
Reviewed June 23, 2016

Nurul B. from Malaysia
Business travelers
Stayed one night in October 2015
Good Location
Room Spacious, Good Location
Reviewed June 21, 2016

Stacey N. from Malaysia
Business travelers
Stayed one night in June 2016
Club house
Don't closed the club house at 7pm. At the others hotel they closed for swimming pool is at 10pm. So the time you guys closed it so early. Not satisfied about that.
Reviewed June 17, 2016

Paul W. from United Kingdom
Families with young children
Stayed 5 nights in June 2016
Overrated
Parking is very awkward for those with a car. Don't make the mistake of parking in the carpark outside the hotel, you will be fined. The facilities share a lift with the HQ of a local bank, making access to or from reception by elevator extremely difficult for large parts of the day. Many guests resort to hoofing it up four flights of fire escape stairs. The facilities are very tired. Our apartment stank like a sewer when we arrived having obviously been unused for some time and the u-tubes in the drains had been allowed to dry out. Furniture was broken and damaged. Curtains didn't work. Breakfast, such as it was, was dreadful. Very disappointing compared to other Ariva facilities in the region. No way this facility deserves the ratings it has despite the friendly staff.
Reviewed June 14, 2016

NAZARANI N. from Malaysia
Families with young children
Stayed one night in June 2016
Does not fit to it's Name and Star standard
The elevator need to be improve...a lot. Swimming pool need to be enhanced... a lot. Food...ok but still need improvement. Room and accommodation..spacious but the in room facilities need improvement. Parking...full during workdays. Overall....a bit frustrated
Reviewed June 07, 2016