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Ariva Gateway

No. 9 Jalan Bukit Mata, Kuching City Center, Kuching, Malaysia 93100 (Show on map)

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Formerly : Somerset Gateway Kuching Serviced Residence
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Area: Kuching City Center Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
103 reviews

Value for Money
8.1
Location
8.3
Staff Performance
7.1
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.7
Food/Dining
5.5
Groups (103)
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Chee F. Groups Malaysia, September 6, 2014
Conveniently Located

Location is Strategic, Apartment Well Maintained and Security To The Room Is Through Security Card
8.3
Great stay. The Two Bedroom Apartment is ideal for family traveller with children's ,group travellers as well as couple .Location is a plus point, conveniently located to many popular eateries in Kuching.Breakfast are simple but the set up and ambience are cozy, great for couple
Lee-Ann C. Groups Australia, September 1, 2014
Discovering a new problem everyday

Bedrooms were comfortable, spacious and good television channels
4.3
We were greeted by a grumpy receptionist who said that we were too early and early check in was only available subject to availability despite the fact we had given months of notice. He reluctantly gave us a key after 5 mins. When we went upstairs the first thing we saw was a flooded entrance with sheets at the front door as a soaking device. We had to jump over the puddle created by the aircon to get into the room. We had no hot water for the 3 days we were there, we also had to run the water for 2 mins before the water became clear. This happened every morning. The safe did not work and no matter what we put in, the response from the safe was ba-HI. The chair in the living room had a broken leg so was not able to be used for sitting. The cabinets in the apartment are purely for aesthetics. Do not open them or it might collapse on you. When we tried to open the window for some fresh air we realised the windows were screwed shut. On the positive, at least the beds were clean and comfortable. I would recommend this hotel if you only intend to come back to sleep.
Ai L. Groups Malaysia, August 28, 2014
Great stay and convenient

RM1 drinks, different breakfast menu and nice view
7
Si K. Groups Malaysia, August 18, 2014
Suite for those group & family traveler to stay

Near Town, Apartment Type, Easy to reach any
6
Good! Suitable for big group & family to stay together as it is apartment type and more people can together. However lift may need to continue maintenance and it is a bit old & need more services I guess.
Muhiddin S. Groups Malaysia, July 1, 2014
Very convenience, clean & comfortable

Great location
6.7
Great experience and recommended for family & group trips
Ahmad S. Groups Malaysia, June 25, 2014
Convenient, comfortable, compatible, and affordabl

room is spacious affordable n nearby town
8
comfortable convenient affordable spacious fast service
Chew L. Groups Malaysia, May 21, 2014
Suit come with family with children

like a house felling, good location, nice food
8
The room is clean , but it has some smell with dust. ( maybe the door and window is always closed) Worth if come with family with young child. Food in the morning is ok.
Chew L. Groups Malaysia, May 20, 2014
like a home fell

suitable if you like to have a home feeling
8
home feeling
Nicholas W. Groups Australia, May 12, 2014
Very pleasant

Location, spacious, friendly
8.7
Mohd J. Groups Malaysia, May 4, 2014
Value for money accommodation

Spaciousness, Nearby Waterfront, Great if you are travelling in a group
6.3
The hotel was location was superb, walking distance to Waterfront and famous Kuching TopSpot seafood restaurants. The 2-bedroom apartment was spacious however the facilities, the room windows are too old. They are currently undergoing renovation. Hopefully they will upgrade and replace all the old things. The breakfast can be improved, very limited selection but in exchange for an affordable price I guess. The customer service also should be improved, but it was still bearable. Overall, if I ever come to Kuching with family or friend, I would definitely stay here again, because of the location, good price and spacious room.

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Customer Reviews - Ariva Gateway, Kuching

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