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Arrow On Swanston Apartments

488 Swanston Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Good 7.5
based on 822 reviews

"Location, nice room and nice cleaning ladies..."

  • Jachielin, Indonesia
  • May 24, 2015
  • Area: Melbourne CBD
  • Rooms : 85

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Room Types
Max
Rates
Standard Double
Standard Double with Breakfast
Standard Double
Standard Twin
Standard Twin with Breakfast
Standard Twin
1 Bedroom Apartment
1 Bedroom with Breakfast
1 Bedroom Apartment
1 Bedroom FREE BREAKFAST SALE
1-Bedroom with Sofa Bed
1 Bedroom with Sofabed
2 Bedroom Apartment
2 Bedroom Apartment
2-Bedroom Apartment with Sofa Bed
2 Bedroom Apartment with Sofa Bed

 

When would you like to stay at this hotel?


Photos of Arrow On Swanston Apartments

Arrow On Swanston Apartments Melbourne - Standard Twin
Standard Twin
Arrow On Swanston Apartments Melbourne - Guest Room
Guest Room
Arrow On Swanston Apartments Melbourne - Guest Room
Guest Room
Arrow On Swanston Apartments Melbourne - Guest Room
Guest Room
Arrow On Swanston Apartments Melbourne - Guest Room
Guest Room
Arrow On Swanston Apartments Melbourne - Guest Room
Guest Room
Arrow On Swanston Apartments Melbourne - Guest Room
Guest Room
Arrow On Swanston Apartments Melbourne - Guest Room
Guest Room
Arrow On Swanston Apartments Melbourne - Kitchen
Kitchen
Arrow On Swanston Apartments Melbourne - Kitchen
Kitchen
Arrow On Swanston Apartments Melbourne - Kitchen
Kitchen
Arrow On Swanston Apartments Melbourne - Kitchen
Kitchen
Arrow On Swanston Apartments Melbourne - Bathroom
Bathroom
Arrow On Swanston Apartments Melbourne - View
View
Arrow On Swanston Apartments Melbourne - Exterior
Exterior
Arrow On Swanston Apartments Melbourne - Exterior
Exterior
Arrow On Swanston Apartments Melbourne - Exterior
Exterior
Arrow On Swanston Apartments Melbourne - Swimming Pool
Swimming Pool
Arrow On Swanston Apartments Melbourne - Fitness Room
Fitness Room
Arrow On Swanston Apartments Melbourne - Fitness Room
Fitness Room
Arrow On Swanston Apartments Melbourne - Coffee Shop/Cafe
Coffee Shop/Cafe
Arrow On Swanston Apartments Melbourne - Reception
Reception
Arrow On Swanston Apartments Melbourne - Lobby
Lobby
Arrow On Swanston Apartments Melbourne - Award of Recognition - Arrow on Swanston
Award of Recognition - Arrow on Swanston
Features of Arrow On Swanston Apartments
Facilities

business center

car hire

car park

coffee shop

elevator

express check-in/check-out

facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities

salon

shops

smoking area

tours

Sports and Recreation

fitness center

outdoor pool

 
Internet

Wi-Fi in public areas

  
Parking

car park

  
Languages Spoken

Chinese (Cantonese)

Chinese (Mandarin)

English

Filipino

Japanese

Spanish

Thai

  

Book now!

Sale ends soon!

With an ideal location in the heart of Melbourne, Arrow On Swanston Apartments is a serviced accommodation perfect for both short and long term stays. A collection of bistros, bars, cafes, and other eateries - all within walking distance - are there for you to choose from. Should you fancy a further trip around Melbourne, the city’s tram stops are just outside your doorstep. All its apartments feature a fully equipped kitchen, bathroom with shower, direct dial telephone, broadband internet access, reverse cycle air-conditioning/heating, and coffee/tea making facilities. Arrow On Swanston Apartments also offers modern facilities and services that guests will greatly benefit from, such as 24-hour security systems, electronic card access, onsite secure undercover parking, coin-operated guest laundry, a gymnasium, a sauna, an outdoor 25 meter swimming pool, conference and function facilities, a hair and beauty salon, and a convenience store. A versatile accommodation, Arrow On Swanston Apartments makes a perfect place that will suit any kind of travelers. With an ideal location in the heart of Melbourne, Arrow On Swanston Apartments is a serviced accommodation perfect ... see more
Please note that the reception hours are from 7.00am – 11.00pm daily. Please contact reception directly for after hours check in/out procedures.

Please Note: Hotel requires a credit card deposit of $50 upon check in for any incidentals



Children and extra beds:
Infant 0-2 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-5 year(s)
Must use an extra bed

Guests over 5 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Breakfast Charge (when not included in room rate)
14.00 AUD

Check-In From
02:00 PM

Check-Out Until
10:00 AM

Distance from City Center
1 km

Distance to Airport
20 km

Non-Smoking Rooms / Floors
No

Number of Floors
9

Number of Rooms
100

Parking Fee (per day)
15.00 AUD

Reception Open Until
11:00PM

Time to Airport (Minutes)
20

Year Hotel Last Renovated
2011


Recent customer comments

Filter by Traveler Type

 

Good

7.5

based on
822 reviews

Value for Money
7.7
Location
8.6
Staff Performance
7.4
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.4
Food/Dining
6.0
All reviews (822)
Sort by:
Jachielin H. Families with young children Indonesia, May 24, 2015
Very good location

Location, nice room and nice cleaning ladies
8.7
The location is great, the tram stop is in front of the hotel, just two stop from central station. I booked for twin room n got 2 single beds in separate bedroom which is nice for privacy. I definitely would stay here again.
Wan H. Families with young children Malaysia, May 23, 2015
My 5-day with Arrow on Swanston

Location, room rate, room privacy
7.7
Rooms are reasonably clean and comfortable. Room privacy & security are ensured with secured floor access. Helpful & friendly concierge staffs that attended enthusiastically to all enquiry/request. Only shortcoming/frustration is the absence of complimentary wifi internet access for the room which should be included without excessive additional charge. Perhaps should consider a complimentary wifi access at the lobby/reception. Internet is such an essential items these days for travellers.
Carolyn T. Business travelers Australia, May 20, 2015
Lucky it is in a great location

cheap parking; location, can't think of a third
7.3
The toilet didn't flush. It was obvious that the cleaning staff didn't clean it as it was still uncleaned and not working the next day.
Miles B. Families with older children Australia, May 18, 2015
Arrow Review

Location Lovely staff and nice and warm
8.7
Great
Christine B. Families with older children Australia, May 13, 2015
Disapointed

Location, friendly cleaning staff and awesome Cafe staff
7.3
Our stay was disapointing on a few areas. Firstly, the positives are that the location is excellent and the friendliness of the cleaning staff was so refreshing. However, the disapointment started at check in when we were given keys to our room but couldn't get in. That was because it was still occupied!! Ok not sure how that kind of mix up happens. Then we wanted to use the internet, so despite the guest manual in the room saying $5 for two hours, we were instructed to buy something to the value of $5 from their Cafe to get internet code. We bought a $6 juice and only got 1 hour of internet. After asking reception, they seemed confused and said there was only a $9.95 internet plan. I was told I'd have to ask the Manager later. I also reported the phone in our room wasn't working and yet no one came to attend to it during our two night stay. Later I spoke to the Manager enquiring about the internet to be told that yes I should get two hours for $5 so there is definately a miscommunication there. We booked this hotel with the "free breakfast" deal but the breakfast turned out to be a coffe and the choice of a croissant, a muffin, banana bread or egg muffin. Now let me say, the food and coffee was good and the Cafe staff are very friendly but it hardly constitutes the title of breakfast. It's more of a snack and had I known that, we would have booked elsewhere. Overall, the communication with the reception team was very scattered and the "free breakfast deal" is somewhat misleading. The room itself was pretty good and the bed was comfortable. I doubt I'd stay there again though.
Hoe C. Families with older children Malaysia, May 8, 2015
rude receptionist

everything so so
7.3
The indian male receptionist is rude ...
Mario F. Groups Australia, May 4, 2015
Central and good value for money

Central location
10
Happy friendly staff made it pleasant
Zubin L. Groups Malaysia, May 3, 2015
Small but comfortable

Bathroom, living room, tv
7.7
small but comfortable. floor was a bit dirty, should have a shoe rack. near to cbd but not in the free tram zone. staffs were friendly.
Mark C. Groups Malaysia, May 2, 2015
value for money and comfortable at a good location

location, comfortable and friendly staff. evening staff were less friendly.
8
We had a comfortable stay with 2 complaints.1) the hot water ran out in the evening; 2) the kitchen utensils were oily and would be helpful to provide dish washing liquid
Chor G. Business travelers Malaysia, April 29, 2015
Ok ok, so so, not above expectation, just the norm

Straregic, with gym and parking
6.3
Parkin suppose to compliment, I am there for 5 days but I need to pay for my parking. Gym is at another building Some staff are friendly, so are extremely rude, overall need to improve
< Previous page 1 - 10 of 822 reviews Next page >

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Sale ends soon!

What's nearby? / Directions

What's nearby?
  • Melbourne City Baths (200m)
  • Old Melbourne Gaol (0.5km)
  • Melbourne Central (0.6km)
  • Queen Victoria Market (0.8km)



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Customers like this serviced apartment for:
Nearest transport:
  • Flagstaff Railway Station (1.0 Km / 12 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Essendon Airport (10.9 Km)
  • Melbourne Airport (18.1 Km)
Customer comments:
  • "Comfortable beds" , "Friendly and helpful staff" , "Room size"
Top attractions in the area:
  • Queen Victoria Market (0.6 Km / 8 min walk)
  • Chinatown (0.7 Km / 9 min walk)
  • Bourke Street Mall (0.9 Km / 11 min walk)
  • University of Melbourne (0.9 Km / 11 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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