Very good 7.5
Based on 1120 reviews

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About Arrow On Swanston Apartments


With an ideal location in the heart of Melbourne, Arrow On Swanston Apartments is a serviced accommodation perfect for both short and long term stays. A collection of bistros, bars, cafes, and other eateries - all within walking distance - are there for you to choose from. Should you fancy a further trip around Melbourne, the city’s tram stops are just outside your doorstep. All its apartments feature a fully equipped kitchen, bathroom with shower, direct dial telephone, broadband internet access, reverse cycle air-conditioning/heating, and coffee/tea making facilities. Arrow On Swanston Apartments also offers modern facilities and services that guests will greatly benefit from, such as 24-hour security systems, electronic card access, onsite secure undercover parking, coin-operated guest laundry, a gymnasium, a sauna, an outdoor 25 meter swimming pool, conference and function facilities, a hair and beauty salon, and a convenience store. A versatile accommodation, Arrow On Swanston Apartments makes a perfect place that will suit any kind of travelers.
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  • free Wi-Fi in all rooms


  • car park

Fitness & recreation

  • fitness center

Swimming & soaking

  • outdoor pool

Food & beverage

  • convenience store
  • coffee shop
  • vending machine


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service

Guest services

  • ticket service
  • luggage storage
  • tours

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour front desk

Business & money services

  • photocopying
  • printer
  • meeting facilities

Payment types accepted for services

  • Visa
  • MasterCard
  • American Express
  • Diners Club

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Spanish
  • Thai
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Reception is open from 07:00 AM to 11:00 PM. Guests arriving outside these hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.

A credit card security deposit of 50 AUD is required upon check-in for charges or damages during the stay and will be refunded upon departure.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-5 year(s) Must use an extra bed
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 14.00 AUD
Check-In From: 02:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 1 km
Distance to Airport: 20 km
Non-Smoking Rooms / Floors: No
Number of Floors: 9
Number of Rooms : 100
Parking Fee (per day): 15.00 AUD
Time to Airport (Minutes): 20
Year Hotel Last Renovated: 2011
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.6
  • Location 8.5
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.6
  • Food/Dining 6.0

July 17, 2016
Nice, clean, comfortable, location & good staff
staff very friendly, location very near to Chinatown, right in front of the hotel got tram station.

July 17, 2016
Clean & comfortable
the hotel overall nice, clean and comfortable. Staff very supportive and friendly the only disadvantage is no wifi even got free 2 day wifi for 4 night booking is only for 3 user 2 days only ..

Fadjarriani S.
July 15, 2016
The hotel need renovation

Teoh M.
July 14, 2016
Great location
It's a great location in the Melbourne city. However, the bathroom is too small.

Daniel F.
July 12, 2016
Great location and great hotel again
We stay at the Arrow often and always enjoy our stay. The apartment rooms have everything we need especially the separate rooms for solo travelers. They are modern and clean. The only big issue we always have is the time it takes the staff to check in. They need to provide a quicker process. Sometimes they are slow or just on the phone for 10 minutes while you frustratingly wait. But overall It's a fantastic value and good location and they are always happy to provide a late checkout. I cannot fault the hotel. We will be back again.

Xiaoran S.
July 12, 2016
not good

Eva C.
July 12, 2016
Great location, great value, no frills, bells and whistles.
If you're after clean, no-frills accommodation in a great location, then Arrow on Swanston is your place. I usually stay in 4-5 star hotels, but was travelling with a group so had to compromise. Arrow on Swanston was great for the price. Location is perfect with a tram station right outside. Units were clean (opt for the larger units if you prefer space). Note there wasn't an iron in the room. Reception staff were great; big thanks to Dishant and Kym for doing a fantastic job.

Miranda B.
July 11, 2016
Arrow on Swanston Apartment
Great price and a good location. The car park was a bit fiddly as it was next door to the building. Staff very professional and friendly. Very clean.

Reagan C.
July 08, 2016
A lil bit disappointed with services
Overall was a good place to stay and great location. Only problem was, its winter when i was here. The heater wasn't working and I called numerous times for it to be fixed and it was never done. All i got was a portable heather which releases only heat and no wind for my whole 5 days stay. Making the room very stuffy and quite uncomfortable to sleep at night. Also, no free wifi provided.

Hong Kong
July 03, 2016
Two beds room cannot offer street view ..