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Very good 7.5
Based on 1102 reviews

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About Arrow On Swanston Apartments


With an ideal location in the heart of Melbourne, Arrow On Swanston Apartments is a serviced accommodation perfect for both short and long term stays. A collection of bistros, bars, cafes, and other eateries - all within walking distance - are there for you to choose from. Should you fancy a further trip around Melbourne, the city’s tram stops are just outside your doorstep. All its apartments feature a fully equipped kitchen, bathroom with shower, direct dial telephone, broadband internet access, reverse cycle air-conditioning/heating, and coffee/tea making facilities. Arrow On Swanston Apartments also offers modern facilities and services that guests will greatly benefit from, such as 24-hour security systems, electronic card access, onsite secure undercover parking, coin-operated guest laundry, a gymnasium, a sauna, an outdoor 25 meter swimming pool, conference and function facilities, a hair and beauty salon, and a convenience store. A versatile accommodation, Arrow On Swanston Apartments makes a perfect place that will suit any kind of travelers.
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  • car park

Fitness & recreation

  • fitness center

Swimming & soaking

  • outdoor pool

Food & beverage

  • convenience store
  • coffee shop
  • vending machine

Cleaning services

  • daily housekeeping
  • laundry service

Guest services

  • ticket service
  • luggage storage
  • tours

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • salon
  • shops

Health and security

  • 24-hour front desk

Business & money services

  • printer
  • photocopying
  • meeting facilities

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Spanish
  • Thai
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Reception is open from 07:00 AM to 11:00 PM. Guests arriving outside these hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.

A credit card security deposit of 50 AUD is required upon check-in for charges or damages during the stay and will be refunded upon departure.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-5 year(s) Must use an extra bed
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 14.00 AUD
Check-In From: 02:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 1 km
Distance to Airport: 20 km
Non-Smoking Rooms / Floors: No
Number of Floors: 9
Number of Rooms : 100
Parking Fee (per day): 15.00 AUD
Time to Airport (Minutes): 20
Year Hotel Last Renovated: 2011
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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.7
  • Location 8.5
  • Room Comfort/Standard 7.4
  • Staff Performance 7.5
  • Value for Money 7.6
  • Food/Dining 6.0

8.8 LEONG C.
June 25, 2016
Booked a 2bedroom apartment. Will stay here again. Close to city. Friendly and helpful reception.

7.2 Lira D.
June 24, 2016
Good Arrow
Convenient and accessible

4.4 Olga S.
June 23, 2016
Poor Check In Process
Slow check in and check out process - not to mentioned unfriendly staff. This is the deposit rules: by card is $50 and by cash $200?! And after I paid by card, the money has not been refunded until now. Not again - thank you.

6.8 Tey L.
June 21, 2016
small attached room and good location
Staying for about 6 dayd with kids. Overall roomsize are fine but we were disappointed as the cleaning part was awful, kitchenette was not being washed-up, the shampoos and toilet papers were not been replenished and we had to request from the counter every 2 to 3 days.

7.6 Meng T.
June 19, 2016
Great stay but somehow they do not provide free wifi
I usually will book a hotel/apartment with Free Wifi. I am disappointed that this apartment required us to pay for wifi. I am puzzled... did Agoda published wrongly in their website about this apartment or I see wrongly when I booked. I doubt so that I made a mistake. Anyway, the hotel is clean and near to QVM and other places of interest. But I do hope the hotel will consider to provide Free Wifi.

10 Gim N.
June 18, 2016
Stay at Arrow from 8th to 14th June
Excellent place to stay in Melbourne. Better than we had expected. Very convenient and centrally located. Very friendly staff. Will definitely come back again on my next visit to Melbourne. 😁👍

6.4 Kevin T.
June 18, 2016
Ok Experience
great location at a great price but average service and average room

3.2 Yen L.
June 15, 2016
Location out of free zone, noisy
Didn't get what we requested for ie high floors even though we mentioned it via agoda. Excuse was agoda did not send any comments to them and they are fully booked. Would not stay again

June 15, 2016
Location is so so only. Room is small.

8 Loke W.
June 11, 2016
Could provide free Wifi access