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Recent customer comments

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Very good

based on 1132 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.7
  • Location 8.5
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.6
  • Food/Dining 6.0
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July 28, 2016
Staff training in customer service needs to happen, no eye contact or greeting when waiting in queue for 15 minutes - especially when the female manager? was around and chose to do other tasks and leave the 1 person on to deal with the queue. Not a friendly response from that manager who finally stepped in to do check in.

Hong Kong
July 23, 2016
Clean and good location
The apartment is clean and comfortable. Location is good, get to the city easily..

July 17, 2016
Nice, clean, comfortable, location & good staff
staff very friendly, location very near to Chinatown, right in front of the hotel got tram station.

July 17, 2016
Clean & comfortable
the hotel overall nice, clean and comfortable. Staff very supportive and friendly the only disadvantage is no wifi even got free 2 day wifi for 4 night booking is only for 3 user 2 days only ..

Fadjarriani S.
July 15, 2016
The hotel need renovation

Teoh M.
July 14, 2016
Great location
It's a great location in the Melbourne city. However, the bathroom is too small.

Daniel F.
July 12, 2016
Great location and great hotel again
We stay at the Arrow often and always enjoy our stay. The apartment rooms have everything we need especially the separate rooms for solo travelers. They are modern and clean. The only big issue we always have is the time it takes the staff to check in. They need to provide a quicker process. Sometimes they are slow or just on the phone for 10 minutes while you frustratingly wait. But overall It's a fantastic value and good location and they are always happy to provide a late checkout. I cannot fault the hotel. We will be back again.

Xiaoran S.
July 12, 2016
not good

Eva C.
July 12, 2016
Great location, great value, no frills, bells and whistles.
If you're after clean, no-frills accommodation in a great location, then Arrow on Swanston is your place. I usually stay in 4-5 star hotels, but was travelling with a group so had to compromise. Arrow on Swanston was great for the price. Location is perfect with a tram station right outside. Units were clean (opt for the larger units if you prefer space). Note there wasn't an iron in the room. Reception staff were great; big thanks to Dishant and Kym for doing a fantastic job.

Miranda B.
July 11, 2016
Arrow on Swanston Apartment
Great price and a good location. The car park was a bit fiddly as it was next door to the building. Staff very professional and friendly. Very clean.