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Excellent 8.3
Based on 226 reviews

Recent customer comments

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based on 226 reviews
  • Cleanliness 8.1
  • Facilities 7.3
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.5
  • Value for money 8.3
  • Food/Dining 7.5

jari L. from Finland
Stayed 5 nights in May 2016
exellent service
Sophie in the reception was exellent. She get us the trip to Halong Bay for a good price. And cos the hotel was full when we get back, she book us a new hotel. That was more expensive that what we have payed,but they cover the differens and even payed the taxi.
Reviewed May 13, 2016

Hoang C. from Vietnam
Business travelers
Stayed 2 nights in April 2016
Nice location, worth the money I've paid for
Nothing much to describe here, just HIGHLY RECOMMENDED
Reviewed May 04, 2016

Gyoo J. from South Korea
Solo travelers
Stayed one night in April 2016
Good location and good service
This hotel is really good. Good location, very closed to a center and traveller street. I strongly recommend this hotel
Reviewed April 28, 2016

Valerie D. from United Kingdom
Stayed 4 nights in March 2016
An amazing location - friendly and helpful staff and lovely rooms
Reviewed April 11, 2016

Valerie D. from United Kingdom
Stayed 3 nights in March 2016
Brilliant all round
The best location. Most helpful staff. All you need to enjoy Hanoi :)
Reviewed March 30, 2016

stuart J. from United Kingdom
Solo travelers
Stayed 3 nights in March 2016
hanoi visit
the very helpful staff
Reviewed March 28, 2016

Nathalie R. from Thailand
Stayed 3 nights in March 2016
Disappointing as the reviews were so positive.
Reviewed March 14, 2016

Anh H. from United States
Stayed 3 nights in January 2016
i always chose this hotel for last 4 trips to HN
best location, great staffs, worth the money,
love it. will come back
Reviewed February 05, 2016

Tracy V. from Australia
Solo travelers
Stayed 2 nights in January 2016
Great location
Location, staff and hotel decor
Loved my stay at the Artisan. The staff were lovely and helpful, particularly one girl named Sophie. The location is great. Very central. It was extremely cold in Hanoi at the time so we were provided with a heater in each room which wasn't all that warm but it wasn't too bad. Will definitely come back again.
Reviewed February 03, 2016

Wee O. from Malaysia
Stayed 4 nights in January 2016
Cute hotel with Vietnamese touch
Centrally and conveniently located. Helpful staffs. Likely to return.
Reviewed January 31, 2016