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Excellent 8.3
Based on 225 reviews

Recent customer comments

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based on 225 reviews
  • Cleanliness 8.1
  • Facilities 7.3
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.5
  • Value for money 8.3
  • Food/Dining 7.5
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jari L.
May 13, 2016
exellent service
Sophie in the reception was exellent. She get us the trip to Halong Bay for a good price. And cos the hotel was full when we get back, she book us a new hotel. That was more expensive that what we have payed,but they cover the differens and even payed the taxi.

Hoang C.
May 04, 2016
Nice location, worth the money I've paid for
Nothing much to describe here, just HIGHLY RECOMMENDED

Gyoo J.
South Korea
April 28, 2016
Good location and good service
This hotel is really good. Good location, very closed to a center and traveller street. I strongly recommend this hotel

Valerie D.
United Kingdom
April 11, 2016
An amazing location - friendly and helpful staff and lovely rooms

Valerie D.
United Kingdom
March 30, 2016
Brilliant all round
The best location. Most helpful staff. All you need to enjoy Hanoi :)

stuart J.
United Kingdom
March 28, 2016
hanoi visit
the very helpful staff

Nathalie R.
March 14, 2016
Disappointing as the reviews were so positive.

Anh H.
United States
February 05, 2016
i always chose this hotel for last 4 trips to HN
best location, great staffs, worth the money,
love it. will come back

Tracy V.
February 03, 2016
Great location
Location, staff and hotel decor
Loved my stay at the Artisan. The staff were lovely and helpful, particularly one girl named Sophie. The location is great. Very central. It was extremely cold in Hanoi at the time so we were provided with a heater in each room which wasn't all that warm but it wasn't too bad. Will definitely come back again.

Wee O.
January 31, 2016
Cute hotel with Vietnamese touch
Centrally and conveniently located. Helpful staffs. Likely to return.