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Artisan Lakeview Hotel

23B Hang Hanh, Hoan Kiem Dist., Hoan Kiem District, Hanoi, Vietnam

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221 reviews

132 reviews in English

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All reviews (221)
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Kathryn-Ann N. Couples Australia, January 1, 2016
Great location, lovely staff

Location, staff, view
8.7
Great little hotel right near the lake. The lake view room (703 I think) had a great view and was very comfortable. Staff are super friendly and very helpful. Breakfast location is great, but the quality could have been higher. My omelette was a bit undercooked and the buffet wasn't as good as others we had elsewhere in Vietnam. But that's not a particularly big deal. The staff really made it a good stay.
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Kathryn-Ann N. Couples Australia, December 29, 2015
Good value next to the lake

Location, quiet, staff
8.3
Great little hotel right near the lake. Staff are super friendly and very helpful. Breakfast location is great, but the quality could have been higher. We stayed in a street view room, which has a little balcony onto the street, which was great. Not as big as the lakeview room and a bit damp/cold. The bathroom was very musty smelling. Great view though, and quiet for Hanoi. Staff are lovely.
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Jeonghwan Y. Solo travelers South Korea, December 9, 2015
Good location and clean hotel

Good location. Clean and kind.
9.7
Good location!! Clean!!
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Patricia C. Families with older children United States of America, November 30, 2015
Nice hotel on quiet street

The staff, the neighborhood, cleanliness
8.3
The staff was kind, gracious and accommodating. The rooms were clean and comfortable.
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Duncan S. Business travelers Ireland, October 30, 2015
Major plumbing issues

Location, location, location
5.7
Bathroom needed a total overhaul - toilet was bubbling over when the toilets were flushed upstairs. Shower wasn't attached to wall, bath not attached to wall... etc etc...
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Wanchalome B. Couples Thailand, October 24, 2015
Good hotel in hanoi

Good services, food and location
10
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Lee C. Business travelers Malaysia, September 24, 2015
Clean Hotel & Nice Staff

Nice staff, great room, in the central
9.3
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Steven T. Groups Australia, September 21, 2015
Comfortable bed, great location and clean.

Location, comfort, and very helpful staff.
7
Only stayed one night, but staff were friendly and helpful. Staff spoke English well.
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Jose M. Families with older children Spain, September 12, 2015
sophisticated scam in halong bay and dreadful good

Lake views from top rooms, breakfast buffet super
6.3
A nice place at good price, spoiled by a scam at kayaking in halong bay, when I was getting out of the kayak, the man «helping» me tapped my sports cam to fall to the water. He immersed to rescue it and so he did, but hid the camera asking for a bunch of dollars because it was very deep. The guide from the tour company helped him negotiate rescue. The cam recorded all, check next days in YouTube. Besides we payed a big car to the airport at 6am but provided normal one. Picnic breakfast was also an insult. The hotel should change their company for trips, imperial cruises, avoid them, the camera thing was quite ugly and annoying to say the least.
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Vinh N. Solo travelers United Kingdom, September 5, 2015
Londoner

Staff and decor
8.7
Very good
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