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Ascott Makati

6Th Floor, Glorietta 4 Ayala Center, Makati, Manila, Philippines

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based on 1029 reviews

855 reviews in English

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Dawn H. Business travelers Singapore, October 23, 2012
Excellent location but old rooms

Staff are friendly, excellent location, nice Loccitane toiletries
Flooring of shower area seems uncleaned with soap scum and slippery. No facial tissue provided which seemd to be a basic necessity. Breakfast selection was good.
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Jake H. Business travelers Philippines, October 19, 2012
5 Star Location with a 3 Star Service Quality

Great Location
Checked in for 3 days at a 2 bedroom deluxe suite. My hotel voucher states breakfast is included. Even after I checked in, the person in the reception said, breakfast is included. The morning of the next day when I was going to their restaurant, the person assisting told me that she was told that our room don't have a breakfast included. I went back to my room to check my email for the hotel voucher, it clearly states that breakast is included. So I called the reception and the person said our room includes breakfast and I complained how come the one assissting told me different. So I went back to the reastaurant then the girl appologize and I had breakfast that day. In the afternoon, I receive a letter from the hotel telling me that my booking doesn't include breakfast since my booking is from a travel agency. So who is now saying the right one. Because voucher says mine has breakfast. Anyway, food wasn't good. Even when I ordered for a food in my room, it wasnt that appetizing. It my first time to try Ascott Makati. Ascott Makati only has a great location, just above the Glorietta Mall, but that's the thing why they have a 4-5 star hotel rate, interms of food and service, it's not worth it.
Hotel Feature Tip: If you booked and it says breakfast included, verify it first at Ascott Makati. They might tell you that breakfast is not included since you booked it at a travel agency.
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Rainer G. Business travelers Germany, October 17, 2012
Great Location but quite pricey

perfect location, perfect surrounding for business
perfect location, perfect surrounding for business - the room price was hefty but it was booked on short notice. Features of the Hotel are good, breakfast is great Rooms could use some renovation in the coming years but still ok
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Christopher S. Couples Australia, October 16, 2012
could be great - but isn't

location, room size
i have stayed here so many times, and each time i tell myself never to return. given the location - in the center of makati and directly above one of the best shopping malls, surrounded by other excellent shopping locations, and easy access for pickup and dropoff and hailing a taxi - and the large, well-equipped rooms, what's not to like? well, it all starts at checkin. a smooth checkin rarely occurs. i have waited up to 45 minutes to checkin at times, while the clerks engage in endless phone calls with propsective guests who may not be aware they are keeping a growing line waiting, while the clerk studiously avoids catching anyone's eye. and the attitude!!!! you will be served when they are good and ready, and don't give them any lip. the arrogance of the checkin staff, by and large, is breathtaking yet not remotely matched by their competence. i don't think i have ever had a satisfactory checkin. there are so few things to ask after presenting your agoda voucher, it is reasonable to expect that those points might be covered. "do you wish to have internet access at our ripoff rate?" might be one of them. nope. never. unless i ask about it, it is never offered, and trying to obtain access from one's room can require several phone calls. and the service appears to be limited to one device, requiring juggling of your phone(s), computer(s), etc. the rooms are large and generally well equipped, although i have found the second bedroom in the 2-bed suites generally has an old fashioned crt tv with no dvd player. forget moving one from another room, they are screwed to the cabinet (would guests steal them?). kitchen is well-equipped, but the refrigerator is completely empty upon arrival. not even a soft drink is pre-loaded. the room service menu is pretty good, but food service terminates at 10:30pm - sharp. don't bother begging for anything at 10:32. can't be done. bathroom is small, no separate shower.
Restaurant Tip: The Outback bar nearby does takeout and delivery.
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Lucilyn G. Business travelers Philippines, October 14, 2012
great and lovely hotel. great location too.

good location, big rooms, right in the shopping malll
very conveniently located in glorietta 4. Very convenient when doing some shopping but a great place to do business as well. a home away from home. all the amenities you need are inside the room-washer/dryer, oven, cookwares etc. i love the place
Shopping Tip: shopping, business,not too far from the airport. too many restaurants outside the hotel not to mention the shopping mall is just at its doorstep
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Katherine D. Families with young children Australia, October 11, 2012
Great location

Great location, good price
Great location, we got a two bedroom very conventant.
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Jesper J. Business travelers Denmark, October 11, 2012
Nice large rooms and perfectly located

The room sizes
Until now this is my preferred hotel in Makati city. The hotel features great large rooms, nice dinning oppertunities and is as well great located if you need to do some shopping (Glorietta shopping mall is just at the front entrance). I will surely stay here again and can recommend to all travellers.
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Percywen C. Solo travelers Philippines, October 10, 2012
Spacious room but slow check in

Spacious room complete kitchen wares
Slow check in . It was my birthday and didn't have the patience for waiting and waiting as had to prepare soon for my party.. Finally got a room and when got in concierge called said I had a package I didn't expect it but let it sent up in my room it was a birthday surprise from the hotel balloons cake with candle... So sweet! Thank you ascott for the surprise it was unexpected though I had a little hint when you called first because I didn't expect any packages that day. Room was properly cleaned this time . No separately shower And tub . Complete utensils and cooking wares. I could play my own music as speakers were provided.. Check out was as usual very slow.
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Ngiraibelas T. Business travelers Palau, October 9, 2012
best services, best accomodations, good location

hotel have most what I need for a hotel
always looking forward to stay with Ascott. always good servces, clean rooms, good atmosphere & safe
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Alicia G. Couples Philippines, October 9, 2012
Very convenient location.

Hotel staff are friendly and always offer asistance...
I stayed for 9 days and everything met my expectations in the residence including friendly staff who are very helpful as sometimes I had to entertain guests in my apartment so I needed bits and pieces such as extra wine glasses. The porters are always available to meet guests at the lower lobby and offer assistance especially when coming back from shopping at the nearby mall....It would have been great if the hotel provides a life guard at the poolside after 6pm. If not, they shouldn't allow children at all.
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