arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 302 reviews

Recent customer comments

Filter by traveler type

based on 302 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.6
  • Food/Dining 8.0

Sarah W.
United Kingdom
January 14, 2016
Return visit
the staff are lovely, it is away from the chaps pf the riverside, the villas are lovely if getting a little frayed
As usual the wonderful staff made the stay special. The individual Villas are great but need a few updates now to keep up the previous year standard. I believe that they are working their way through them at the moment. The location of the hotel is out of the centre of town but that is what gives you the sanctuary. There is always a tuk tuk that can take you into town if you want. Did not get a chance to try the new Cooking classes, bitaybe next time.

Julia D.
United Kingdom
January 06, 2016
Peaceful sanctuary
Staff, garden pool, room
Simply wonderful haven a little way out of town.

Jane D.
United Kingdom
January 02, 2016
Not quite a Sanctuary Villa
Not much
Our villa was next to a football pitch, there was lots of noise, the pool was dirty, the food was a big let down and no hot water for our stay.

leon R.
December 21, 2015
Tranquil getaway
garden pool, spa
Id say this is one of the best hotels in Battambang, with its peaceful gardens surrounding the rooms, the small library of cds and the relaxing pool.Its fairly small no of rooms adds to its charm.

Laurence K.
United Kingdom
November 21, 2015
Haven of peace (except for the weddings)
The Staff, charming and genuinely helpful, the surroundings, very calming and the breakfast, best Khmer breakfast noodles
A really enjoyable stay at this hotel, good for touring the area and also for simply relaxing by the pool. the surrounding are beautiful, the staff, charming and determined to make your stay enjoyable. I would definitely recommend this hotel to friends

Stephen M.
November 20, 2015
Overated and overpriced, poor shower
Quiet, staff friendly
We rang ahead to be picked up from the bus station but no one was there for us. Shower is not much more than a dribble and it takes five minutes for hot water to come through. Website offered 20% off dinner for first night but hotel did not honour it. Housekeeping did not empty bins or replace water. Staff otherwise very nice. Mould in bathroom. Towels old. Some distance from centre- need a tuk tuk to go in. Inflated the bus price when we asked them to book tickets. Then said we paid the wrong tuk tuk driver we hired to go to the circus so we owed another $5. Pros: nice staff, spacious.

Bettina W.
October 11, 2015
More than I expected
The service was excellent , food was delicious and the room was great!
I really enjoyed my stay in this little hotel! The staff was really helpfull and friendly! They arranged me a great Tuctucdriver - Rambo! He showed me all day the countryside of Battambang, explained a lot and his English was very good. Whenever you think about going to Battambang- choose this hotel and ask for the driver :)!

Amie K.
New Zealand
October 05, 2015
Relaxing stay
good location, nice pool, helpful staff

Una O.
United States
August 09, 2015
Pleasant stay
attentiveness, tranquility, privacy
We enjoyed our stay. The hotel is currently being upgraded and there is a high commitment to great service. Battambang is taxing (i.e. noisy, dusty, very energetic) and this hotel offers a wonderful respite.

prae D.
August 06, 2015
it seems nice hotel but not good location
I can't explain because hotel fully booked and transfer me to another hotel which is down graded. I was so upset and made my vacation bad