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Very good 7.9
Based on 1150 reviews

Recent customer comments

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Very good

based on 1150 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.8
  • Location 9.1
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for Money 7.2
  • Food/Dining 7.5

Liem L.
United States
October 09, 2012
nice location down on the water front
close to the national palace
it was a pleasant enough stay in a neighborhood that gives you good access to the standard sights.

Stephen P.
United States
October 04, 2012
Older Hotel in a Busy Area of Phnom Penh
View of the river and activity on the river front. Concierge and wait staff.
The hotel is older and located in an area of Phnom Penh that is quite busy and that seems to cater to westerners. In general the hotel was adequate, but there were draw backs. First, the hotel is separated into two parts and guests need to go out on the street to go back and forth. My room was in the area away from the restaurant and I had to go out on the street whenever I wanted to eat. Every time I did that I was accosted by many tuk-tuk and cab drivers who wanted to take me one place or another. Many of these were quite persistent and it made going to breakfast seem like a trip thorugh a gauntlet. The second criticism is that there was no hot water coming from the tap making shaving more difficult.

Michael G.
United States
October 03, 2012
Great location, great rooms
helpful staff, room amenities, river view, restuarants
This place is an excellent stay. The location is great. Overlooking the river at sunrise is nice. The staff is very helpful. The rooms are definitely worth more than the cost. I just don't understand why there's a minibar.

phillip J.
October 01, 2012
great room and the staff very helpful
large rooms decore throughout and food
my wife was sick, the staff did everything to help. thank you

Hanna L.
September 29, 2012
Great location and quiet rooms
Location, breakfast, spations and quiet rooms
Had a 4 day business trip and stayed at this hotel. The location was perfect, so was the breakfast too. Loved the fact that the roomes were quiet (at least when you dont have it on the street side). The rooms was spatious and had quite nice furnishing too. Good service.

Beverley W.
September 16, 2012
Great location & huge rooms.
Friendly & very helpful staff.
unfortunately this trip to phnom penh & the bougainvillier hotel was not as expected. big hard pillows on the beds, asked for flatter pillows & were given some but like rocks, most uncomfortable. when one exits the room, you must take the door key which turns off the a.c. etc. etc. but when you return the a.c. does not automatically come back on & most difficult to restart. shampoo & soap dispensers in the shower, very difficult to extract contents, most annoying. stair cases wet & slippery from the maids with their floor mops. lift still not in operation or finished, which was started 12 mpnths ago.

Raymond C.
United States
September 16, 2012
Traditional Khmer designed hotel rooms
River view rooms with traditional Khmer furnishings & terrace
Great hotel overlooking the Mekong River with rooms furnished with traditional Khmer - Thai decor and balconies. The location is perfect for local tourism attractions at the National Palace and other riverfront destinations.

Ronnie S.
United Kingdom
September 14, 2012
Reasonable location but no smiles
Room Size
i read and forgot the comments about the high floor rooms and no lift, i went ahead and booked...big mistake. not much of a friendly reception initially, i was given a room on the third floor in the building next door to the main hotel. i felt as if i was given a poor room because i booked through agoda. the room was 90+ steps up to the third floor and even the staff helping with bags were not happy and they have to do this all of the time. i was kindly given a room in the main hotel on the second floor only 60+ steps up....this was much better believe me, although a twin bedded room which i did not require, i accepted, it was a large and clean room! do not book here if you find climbing stairs difficult. apart from this breakfast was reasonable, staff friendly and helpful enough, although i did not receive a message left for me, a private sealed envelope was opened and a small gift left for me was not provided until the sender prompted staff. i did like the staff and they work hard but the hotel is severely lacking a lift. my feeling are mixed on this place although my mind is firmly made up that i will not stay here again.

teck N.
September 12, 2012
very good service and staff is friendly
very close to restaurants and bars.facing the river
when I got the room on 3rd floor and find that is too tired to climb those stairs ,I request to change it at 1st floor. The staff is very helpfull to change it for me very quickly. As my flight is at 6.00pm,my request of late check out is also granted

priya U.
September 07, 2012
Rip-off at night
Good Location
The hotel itself is value for money. The rooms are spacious. The shower is a hand held shower. There is no lift in this hotel. The staff at night are hell bent on ripping off the guests with various scams, so be careful in dealing with the security guards, bell boys etc hovering around the entrance at night. The hotel says guest friendly, although it will be a major hassle to take a guest in to your room. If you are planning to take a guest into your hotel I recommend you to choose another hotel. I have stayed at the Quay next door which had no such problems although the rooms were smaller.